15
Troubleshooting
This section describes some common problems that you may experience when
using the monitor.
Problem or Issue
Possible Solutions
The pen is not working
• Try using the computer’s mouse; if the mouse also
does not work please restart the computer.
• Reinstall the pen driver (if applicable).
The pen tip is too
short, or not making
proper contact with the
display
•
Check the condition of the pen tip. If it is too short,
please replace the pen tip.
The cursor is not
moving correctly
•
Try restarting the computer.
• Ensure the USB cable is connected properly at both
ends.