ViewSonic CDE9800 User Manual Download

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CDE9800

Commercial Display

User Guide

Model No. VS17774

P/N: CDE9800

IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in

a safe manner, as well as registering your product for future service. Warranty information contained in this User

Guide will describe your limited coverage from ViewSonic

Corporation, which is also found on our web site at

http://www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right

corner of our website. “Antes de operar su equipo lea cu idadosamente las instrucciones en este manual”

Summary of Contents for CDE9800

Page 1: ...istering your product for future service Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation which is also found on our web site at http ww...

Page 2: ...eding the world s expectations for technological evolution innovation and simplicity At ViewSonic we believe that our products have the potential to make a positive impact in the world and we are conf...

Page 3: ...nstable surface The device may fall over resulting in an injury or a malfunction Do not place any heavy objects on the device or connection cables If smoke an abnormal noise or a strange odor is prese...

Page 4: ...d for a long period of time Place the device in a well ventilated area Do not place anything on the device that prevents heat dissipation Refer all servicing to qualified service personnel Service wil...

Page 5: ...uct Overview 11 Control Panel 11 I O Panel 12 Remote Control 13 Making Connections 17 Connecting External Devices 17 DisplayPort Connection 17 HDMI Connection 17 VGA Connection 17 RS 232 Connection 18...

Page 6: ...Fi 34 Ethernet 35 Wi Fi Hotspot 36 Share 37 Device 38 Display 38 Wallpaper 38 ECO mode 39 HDMI EDID 40 HDMI OUT Resolution Setting 41 Burn in Protection Interval 41 Sound 42 Languages Input 43 Keyboa...

Page 7: ...s 59 Cast Sender from Mobile Devices iOS based iPhone iPad and Android OS based phone tablet 60 Cast Out from a Mobile Device that Supports Annotation 61 vSweeper 62 Chromium 63 WPS Office 63 Folders...

Page 8: ...e Screen 84 Cleaning the Case 84 Regulatory and Service Information 85 Compliance Information 85 FCC Compliance Statement 85 CE Conformity for European Countries 85 Declaration of RoHS2 Compliance 86...

Page 9: ...Guide Power cable x 4 Camera Plate with screws Remote control Wall Mount screws x 4 AAA battery x 2 NOTE The power cord and video cables included in your package may vary depending on your country Pl...

Page 10: ...ll your wall mount or mobile mount bracket If attaching to other building materials please contact your nearest dealer PP PP Model VESA Spec Standard Screw Quantity CDE9800 800 x 600 mm M8 x 20 mm 4 N...

Page 11: ...Item Description 1 1 2 3 4 5 6 7 Input Source selection 2 1 2 3 4 5 6 7 Up key 3 1 2 3 4 5 6 7 Down key 4 1 2 3 4 5 6 7 Left key Volume Down 5 1 2 3 4 5 6 7 Right key Volume Up 6 1 2 3 4 5 6 7 Activat...

Page 12: ...Connect to devices with DisplayPort output function 3 USB 2 0 Connect USB devices such as hard disks keyboard mouse etc 4 SPDIF Multichannel sound via optical signals 5 HDMI OUT Extend content out to...

Page 13: ...13 Remote Control 1 2 4 6 7 9 11 14 16 17 19 3 5 8 10 12 13 15 18...

Page 14: ...ightness Brightness Brightness 1 10 Mute Unmute 11 MENU Setting menu 12 HOME Back to Embed player Home screen 13 p t u q Scroll up left right down 14 OK Confirm selection 15 INFO Channel information 1...

Page 15: ...e battery post 3 Replace the cover by aligning it with the slot on the remote control and snapping the latch shut WARNING There is a risk of explosion if batteries are replaced with the incorrect type...

Page 16: ...ceiver Range The working range of the remote control is shown here It has an effective range of 7 meters 30 degrees left and right Ensure there is nothing obstructing the remote control s signal to th...

Page 17: ...on the display DP HDMI Connection To connect via HDMI Connect an HDMI cable from your external device to one of the HDMI IN ports on the display HDMI 2 HDMI 1 VGA Connection To connect via VGA 1 Conne...

Page 18: ...n When you use a RS 232 serial port cable to connect your display to an external computer certain functions can be controlled remotely by the PC including Power On Off Volume adjustment Input select B...

Page 19: ...ions Just like any PC it is easy to connect various USB devices and other peripherals to your display USB Peripherals Plug the USB device cable into the USB port Networking and Modem cables Plug the r...

Page 20: ...lay and peripheral device 2 Plug in the power cord of your display and turn on the power supply switch 3 Press the Power button to turn on the display 4 Press the INPUT button on the remote control an...

Page 21: ...external sound system 1 Connect an optical cable from the SPDIF port to your sound system s optical connector 2 Plug in the power cord of your display and turn on the power supply switch 3 Press the...

Page 22: ...play device i e projector and the other end to the HDMI OUT port of your display 2 For audio connect one end of an audio cable to your display s AUDIO OUT port or SPDIF and the other end to your speak...

Page 23: ...ower outlet and the power switch is in the On position 2 Press the Power button to turn on the display 3 To turn the display off press and hold the Power button on the device or press the Power button...

Page 24: ...up When you first turn on your display an initial setup wizard will launch 1 Select your Language 2 Setup and verify your LAN connection DHCP is for regular network connection Static IP is for a speci...

Page 25: ...25 25 3 Select your Time Zone to set the Date and Time 4 Select your preferred System Mode NOTE For more information see page 56...

Page 26: ...r EAirplay AirPlay mirroring Enterprise Agent Device management Folder File explorer Settings View and adjust settings SureMDM Nix Secure monitor and manage devices WPS Nffice Create documents spreads...

Page 27: ...27 27 On Screen Display OSD Menu To open the OSD Menu Press the INPUT button on the remote control...

Page 28: ...ly display when the slot in computer is connected To adjust the Backlight and enable disable Flicker Free 1 Press INPUT on the remote control to display the General Setting menu 2 Adjust the brightnes...

Page 29: ...y the General Setting menu 2 Adjust the volume level by using the remote control s directional arrows to select increase decrease volume and pressing ENTER 3 Press Mute on the remote control to enable...

Page 30: ...ilable when the input source is not Embed Player Picture 1 Press u on the remote control and select the Picture menu 2 Press q p t u on the remote control to select the option 3 Adjust the Color Tempe...

Page 31: ...ontrol and select the Sound menu 2 Press q p t u on the remote control to select the option 3 Adjust your preferences with the remote control by pressing ENTER and using t u to adjust the option 4 Pre...

Page 32: ...age Sticking Protection To reduce the possibility of screen burn in this unit is equipped with image sticking protection technology If the screen displays a still image for a certain period of time yo...

Page 33: ...etworks Check current network connection status Wi Fi and establish a Wireless hotspot NOTE Wi Fi and Wireless hotspot settings will appear when a compatible wireless adapter has been installed Ethern...

Page 34: ...i Fi Select On to toggle Wi Fi on or off Select the settings icon to Add Network view Saved Networks Refresh the network list or view Advanced settings In Advanced settings you can set Proxy and IP se...

Page 35: ...35 35 Ethernet Select Connect to toggle Ethernet on or off You can adjust Static IP and Proxy settings as well...

Page 36: ...36 36 Wi Fi Hotspot Select Portable Wi Fi hotspot to turn it on or off Select Set up Wi Fi hotspot to set Network name Security and Password...

Page 37: ...37 37 Share Miracast allows for wireless sharing of multimedia and screens of connected devices i e phone To access go to Settings Sharing Miracast...

Page 38: ...oot Setting and Channel settings Display Adjust the Wallpaper ECO mode HDMI EDID HDMI Out Resolution and Burn in Protection Interval Wallpaper Users can change their wallpaper with default images or u...

Page 39: ...39 39 ECO mode...

Page 40: ...40 40 HDMI EDID Choose between EDID 1 4 or 2 0 for your HDMI Extended Display Identification Data EDID 1 4 supports up to 3840 x 2160 30Hz EDID 2 0 supports up to 3840 x 2160 60Hz...

Page 41: ...1 HDMI OUT Resolution Setting Users can adjust their HDMI Out resolution preference Burn in Protection Interval This setting allows the user to program the time between movements of the picture in min...

Page 42: ...42 Sound Users can enable disable clicking sounds and adjust output settings NOTE Connect the display and amplifier through an HDMI cable for audio output Only HDMI 2 supports ARC...

Page 43: ...nd Input method of the Embedded Player Keyboard and Input Method Choose the preferred keyboard and input method Android Keyboard View and adjust entry settings Languages Preferences Appearance Layout...

Page 44: ...ypress Appearance and Layout Personalize the theme input style and enable disable split keyboard Gesture Typing Enable disable gesture typing and adjust related settings Text Correction Choose your pr...

Page 45: ...45 45 Advanced Adjust additional options and preferences Language Choose from the available languages...

Page 46: ...y after Startup Power On Off timer and HDMI CEC Startup Channel Set the boot up channel from the last shutdown channel or a specific source Built in PC startup option Set the PC module boot up options...

Page 47: ...up from Standby mode To wake the display press the Power button Power On Off Timer Set a power on and power off time for the display To setup 1 Enable the feature by selecting Power On Off timer 2 Th...

Page 48: ...to 10 minutes HDMI CEC Supported by all HDMI ports when the function is enabled the display can be controlled On Off by an HDMI CEC device NOTE Player off then display off and Display on then player o...

Page 49: ...there is a signal output the display will power on automatically NOTE Only supports HDMI 2 and VGA The feature may not be compatible with every device due to different power saving designs Some device...

Page 50: ...me About Device and Advanced Settings Date Time Set the system time and format Automatic Date Time When enabled the ViewBoard will automatically synchronize the date and time via the Internet NOTE Eth...

Page 51: ...51 51 Set Date Adjust the values then select OK when finished Set Time Adjust the values then select OK when finished NOTE Automatic Date Time must be disabled to manually adjust the date and time...

Page 52: ...Select Time Zone Choose from the available time zones Select Time Format Choose from 12 hour and 24 hour time format Toggle 24 hour format on off Choose Date Format Select from the available date for...

Page 53: ...About Device Display Embedded Player information System Updates Display ID Setting and Asset Tag System Update The display automatically searches for software updates whenever connected to the Interne...

Page 54: ...Upgrade_848 bin 2 Copy the file to a FAT32 USB then plug the USB into the rear USB port of the display 3 Proceed to update the system via USB Settings System About Device System Update USB Update 4 Du...

Page 55: ...l Information Check open source and System WebView licenses Display ID Change the Display ID NOTE The Display ID is for RS 232 users and LAN control and the range is 01 98 Asset Tag Key in the asset i...

Page 56: ...tallation or Factory Reset the device Mode Normal Mode The embedded screen sharing apps will run normally Disable Embed OS The system will automatically reboot and then the Embed OS will not appear Ap...

Page 57: ...57 57 Unknown Source Toggle On Off to allow the installation of unknown source files Reset Perform a Factory Data Reset NOTE All locally stored data will be deleted...

Page 58: ...ting is required Network Information CDE9800 Cast software laptops and mobile devices can connect to both the same subnet and across the subnet network Connected devices will show up under Device List...

Page 59: ...evice is connected to the same network as the CDE9800 2 Visit the address that is shown on the CDE9800 to download the application 3 Launch the application and click the Connect button next to the Dev...

Page 60: ...evice Name and input the pin to connect You can also directly input the pin code displayed on the CDE9800 to connect iOS 1 Make sure your device is connected to the same network as the CDE9800 2 Direc...

Page 61: ...o return to previous operation interface Folder Click to view or open mobile device internal file Screen sharing Click to share screen Android 5 0 above supported Touch Click to change to touch mode P...

Page 62: ...62 62 vSweeper Select the icon to clear unnecessary data and unwanted files Advanced Settings can also be customized to the user s needs...

Page 63: ...63 63 Chromium Web browser for surfing the Internet WPS Office Create edit and view Documents Memos Presentations and Spreadsheets...

Page 64: ...64 64 Folders 1 File Type Filter 2 Storage Location 3 File Browser 4 Next Page 5 Long press on a file or folder to copy delete cut or rename it 6 Add a new folder 7 Exit the file manager 1 2 3 4 5 6 7...

Page 65: ...RS 232 protocol command Description RS 232 Hardware Specification ViewSonic LFD communication port on the rear side 1 Connector type DSUB 9 Pin Male or 3 5 mm barrel connector 2 Use of crossover null...

Page 66: ...Communication Setting Baud Rate Select 9600bps fixed Data bits 8 bits fixed Parity None fixed Stop Bits 1 fixed LAN Communication Setting Type Ethernet Protocol TCP IP Port 5000 fixed Cross subnet No...

Page 67: ...ply The LFD ID can be set via the OSD menu for each Display Command Type Identify command type s 0x73h Set Command 0x2Bh Valid command Reply 0x2Dh Invalid command Reply Command Function command code O...

Page 68: ...24 0x30 0x37 0x36 0x0D Reply Hex Format Name Length ID Command Type CR Hex 0x34 0x30 0x32 0x2B 0x0D Example 2 Set Brightness as 75 for Display 02 and this command is NOT valid Send Hex Format Name Len...

Page 69: ...I 006 VGA1 016 VGA2 026 VGA3 007 Slot in PC OPS SDM HDBT 008 Internal memory 009 DP 00A Embedded Main Android 1 No need for USB 2 For the case of two more same sources the 2nd digital is used to indic...

Page 70: ...ing hot key in RCU like Mute etc MENU Lock 1 Lock MENU key of front panel and RCU 2 The Factory and Hospitality modes should not be blocked for the model using MENU combined key to enter these two mod...

Page 71: ...ly Command Function command code One byte ASCII code Value 1 3 Three bytes ASCII that defines the value CR 0x0D Get Function Format Send Command Type g Name Length ID Command Type Command Value1 Value...

Page 72: ...Reply Hex Format Name Length ID Command Type Command Value1 Value2 Value3 CR Hex 0x38 0x30 0x35 0x72 0x62 0x30 0x36 0x37 0x0D Example 2 Get Color from Display 05 but the Color command is not supported...

Page 73: ...l 1 means signal detected 2 2nd 3rd digit See Set function table Get Power status ON STBY 8 g l 6C 001 ON 000 STBY Get Remote control S g n 6E 000 Disable 001 Enable 002 Pass through Get RCU mode stat...

Page 74: ...et Device Name Reply 0x 32 30 31 72 34 43 44 45 2D 35 35 30 30 00 00 00 00 0D Assumed the device name is NMP 302 1 Send 0x 38 30 31 67 34 30 30 30 0D Get Device Name Reply 0x 32 30 31 72 34 4E 4D 50 2...

Page 75: ...75 6 Get FW version example Assumed the FW version is 3 02 001 Send 0x 38 30 31 67 38 30 30 30 0D Get FW version Reply 0x 32 30 31 72 38 33 2E 30 32 2E 30 30 31 00 00 00 00 0D...

Page 76: ...PC over the RS 232 port IR Pass Through Function format Reply Command Type p Name Length ID Command Type RCU Code1 MSB RCU Code2 LSB CR Byte Count 1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte Bytes orde...

Page 77: ...7 28 29 2A 2B RED F1 2C GREEN F2 2D NOTE 1 This IR pass through code is different from the RCU key code 2 Special control sequence for POWER key under IR pass through mode 2 1 When Display is OFF and...

Page 78: ...78 2 3 When SET POWER LOCK is enabled the Display will not respond to POWER key pressing 3 The VOLUME UP and VOLUME DOWN code will repeatedly output when you press and hold the keys...

Page 79: ...r Output 16W x 2 RS 232 RS 232 Communication Power Voltage 100V 240V AC 50 60Hz Operating Conditions Temperature 32 F to 104 F 0 C to 40 C Humidity 20 80 non condensing Altitude 2 000 m Storage Condit...

Page 80: ...0 60Hz 1440 x 900 60Hz 1600 x 1200 60Hz 1680 x 1050 60Hz 1920 x 1080 60Hz 1920 x 1200 60Hz HDMI 1 and 2 OPS SDM Mode Resolution Refresh Rate 640 x 480 60Hz 72Hz 720 x 400 70Hz 800 x 600 60Hz 72Hz 1024...

Page 81: ...Hz 72Hz 720 x 400 70Hz 800 x 600 60Hz 72Hz 1024 x 768 60Hz 70Hz 75Hz 1280 x 800 60Hz 1280 x 1024 60Hz 1360 x 768 60Hz 1440 x 900 60Hz 1680 x 1050 60Hz 1920 x 1080 60Hz 3840 x 2160 30Hz 60Hz 480p 59Hz...

Page 82: ...ff unexpectedly 1 Check whether Sleep mode is enabled 2 Check if there is a power outage in your area 3 Turn on the display and see if the problem is with the signal and control system PC Mode Problem...

Page 83: ...cable 2 Check if other electronics are interrupting the signal Poor picture 1 Adjust chroma brightness and contrast settings in the menu 2 Check the signal cable Audio Not Working Properly Problem or...

Page 84: ...of non ammonia non alcohol based glass cleaner onto a clean soft lint free cloth then wipe the screen Cleaning the Case Use a soft dry cloth If the case is still not clean apply a small amount of non...

Page 85: ...frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur...

Page 86: ...as shown below Substance Proposed Maximum Concentration Actual Concentration Lead Pb 0 1 0 1 Mercury Hg 0 1 0 1 Cadmium Cd 0 01 0 01 Hexavalent Chromium Cr6 0 1 0 1 Polybrominated biphenyls PBB 0 1 0...

Page 87: ...s exceeding 0 1 weight and 0 01 weight for cadmium except for the exemptions set in Schedule 2 of the Rule Product Disposal at End of Product Life ViewSonic respects the environment and is committed t...

Page 88: ...of the Video Electronics Standards Association DPMS DisplayPort and DDC are trademarks of VESA Disclaimer ViewSonic Corporation shall not be liable for technical or editorial errors or omissions cont...

Page 89: ...www viewsonic com my Middle East www viewsonic com me Myanmar www viewsonic com mm Nepal www viewsonic com np New Zealand www viewsonic com nz Pakistan www viewsonic com pk Philippines www viewsonic...

Page 90: ...ps Please refer to What the warranty excludes and does not cover section Who the warranty protects This warranty is valid only for the first consumer purchaser What the warranty excludes and does not...

Page 91: ...ation about receiving service under warranty contact ViewSonic Customer Support Please refer to the Customer Service page You will need to provide your product s serial number To obtain warranty servi...

Page 92: ...w This warranty gives you specific legal rights and you may also have other rights which vary from state to state Some states do not allow limitations on implied warranties and or do not allow the exc...

Page 93: ...excludes and does not cover Any product on which the serial number has been defaced modified or removed Damage deterioration or malfunction resulting from Accident misuse neglect fire water lightning...

Page 94: ...ainer packaging to an authorized ViewSonic service center Round trip transportation costs for in warranty products will be paid by ViewSonic Limitation of implied warranties There are no warranties ex...

Page 95: ...6954 E Mail Cefeo soluglobales com Cuernavaca Compusupport de Cuernavaca SA de CV Francisco Leyva 178 Col Miguel Hidalgo C P 62040 Cuernavaca Morelos Tel 01 777 3180579 01 777 3124014 E Mail aquevedo...

Page 96: ...C0 M91 Y72 K24 Process Color C0 M0 Y0 K100 Process Color C0 M91 Y72 K24 Process Color Pantone Black C Spot Color Pantone 187 C Spot Color...

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