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Chapter 27 Troubleshooting

EMG2926-Q10A User’s Guide

178

27.7  USB Device Problems

I cannot access or see a USB device that is connected to the EMG2926-Q10A.

1

Disconnect the problematic USB device, then reconnect it to the EMG2926-Q10A.

2

Ensure that the USB device has power.

3

Check your cable connections.

4

Restart the EMG2926-Q10A by disconnecting the power and then reconnecting it.

5

If the USB device requires a special driver, install the driver from the installation disc that came 
with the device. After driver installation, reconnect the USB device to the EMG2926-Q10A and try to 
connect to it again with your computer.

6

If the problem persists, contact your vendor.

What kind of USB devices does the EMG2926-Q10A support?

1

It is strongly recommended to use version 2.0 or lower USB storage devices (such as memory 
sticks and USB hard drives) and/or other USB devices. Other USB products are not guaranteed to 
function properly with the EMG2926-Q10A.

Summary of Contents for EMG2926-Q10A

Page 1: ...10A Dual Band Wireless AC N Gigabit Ethernet Gateway Version 1 00 Edition 2 08 2015 Copyright 2015 ZyXEL Communications Corporation User s Guide Default Login Details LAN IP Address http 192 168 0 1 R...

Page 2: ...your product due to differences in your product firmware or your computer operating system Every effort has been made to ensure that the information in this manual is accurate Related Documentation Q...

Page 3: ...ls 50 Technical Reference 62 Monitor 63 WAN 71 Wireless LAN 77 LAN 97 DHCP Server 102 NAT 106 DDNS 113 Static Route 114 Firewall 117 Content Filtering 121 Parental Controls 123 IPv6 Firewall 130 Strea...

Page 4: ...13 1 5 1 How to Use the RESET Button 13 1 6 The WPS Button 13 1 7 LEDs 14 1 8 Wall Mounting 16 Chapter 2 Introducing the Web Configurator 18 2 1 Overview 18 2 2 Accessing the Web Configurator 18 2 2 1...

Page 5: ...Router Mode Status Screen 42 5 2 1 Navigation Panel 45 Chapter 6 Tutorials 50 6 1 Overview 50 6 2 Set Up a Wireless Network with WPS 50 6 2 1 Push Button Configuration PBC 50 6 2 2 PIN Configuration 5...

Page 6: ...y 80 9 3 2 WEP Encryption 81 9 3 3 WPA PSK WPA2 PSK 82 9 3 4 WPA WPA2 83 9 4 More AP Screen 85 9 4 1 More AP Edit 86 9 5 MAC Filter Screen 88 9 6 Wireless LAN Advanced Screen 89 9 7 Quality of Service...

Page 7: ...r 14 Static Route 114 14 1 Overview 114 14 2 IP Static Route Screen 114 14 2 1 Add Edit Static Route 115 Chapter 15 Firewall 117 15 1 Overview 117 15 2 General Screen 117 15 3 Services Screen 118 Chap...

Page 8: ...20 3 SNMP 140 20 4 Wake On LAN Screen 143 Chapter 21 Universal Plug and Play UPnP 145 21 1 Overview 145 21 2 UPnP Screen 145 Chapter 22 USB Media Sharing 147 22 1 Overview 147 22 2 DLNA Screen 148 22...

Page 9: ...26 6 System Operating Mode Overview 166 26 7 Sys OP Mode Screen 167 26 8 Language Screen 168 26 9 Diagnostic Screen 168 26 9 1 Ping Screen 168 26 9 2 TraceRoute Screen 169 26 9 3 Nslookup Screen 170 2...

Page 10: ...10 PART I User s Guide...

Page 11: ...me network There are two USB 2 0 ports on the side panel of your EMG2926 Q10A You can connect USB memory sticks version 2 0 or lower USB hard drives or USB devices for file sharing The EMG2926 Q10A au...

Page 12: ...rts of the EMG2926 Q10A so that they can communicate with each other and access the Internet Wireless Wireless clients can connect to the EMG2926 Q10A to access network resources You can use WPS Wi Fi...

Page 13: ...gurations that you had previously saved The user name will be reset to admin and the IP address will be reset to 192 168 0 1 The default password is an empty string 1 5 1 How to Use the RESET Button 1...

Page 14: ...nd on another wireless device within two minutes of each other For more information on using WPS see Section 6 2 on page 50 1 7 LEDs Look at the LED lights on the front panel to determine the status o...

Page 15: ...ving power and functioning properly Off The EMG2926 Q10A is not receiving power WAN On The EMG2926 Q10A s WAN connection is ready Blinking The EMG2926 Q10A is sending receiving data through the WAN at...

Page 16: ...of the EMG2926 Q10A with the connection cables 5 Align the holes on the back of the EMG2926 Q10A with the screws on the wall Hang the EMG2926 Q10A on the screws WLAN 2 4 5G On The EMG2926 Q10A is read...

Page 17: ...Chapter 1 Introduction EMG2926 Q10A User s Guide 17 Figure 5 Wall Mounting Example...

Page 18: ...Configurator you need to allow web browser pop up windows on your device Web pop up blocking is enabled by default in Windows XP SP Service Pack 2 JavaScript enabled by default Java permissions enabl...

Page 19: ...2 2 2 Password Screen You should see a screen asking you to change your password highly recommended as shown below Figure 7 Change Password Screen Table 3 Login Screen LABEL DESCRIPTION Language Selec...

Page 20: ...ator Inactivity Timer field expires default five minutes go to Chapter 26 on page 162 to change If this happens simply log back in to the EMG2926 Q10A Table 4 Change Password Screen LABEL DESCRIPTION...

Page 21: ...rmation 3 2 Accessing the Wizard Launch your web browser and type http 192 168 0 1 as the website address Type admin default as the user name and leave the password field blank Click Login Note The We...

Page 22: ...ting your Internet Connection Type If the wizard does not detect a connection type you must select one from the drop down list box Check with your ISP to make sure you use the correct type Note If you...

Page 23: ...ection Type IPoE Choose IPoE as the Internet Connection Type when the WAN port is used as a regular Ethernet Click Next Table 5 Internet Connection Types CONNECTION TYPE DESCRIPTION IPoE Select the IP...

Page 24: ...f your ISP assigned an IP address for your Internet connection IP Address Enter the IP address provided by your ISP Subnet Mask Enter the IP subnet mask in this field Gateway IP Address Enter the gate...

Page 25: ...sers Operationally PPPoE saves significant effort for both the subscriber and the ISP carrier as it requires no specific configuration of the broadband modem at the subscriber s site By implementing P...

Page 26: ...rmation provided by your ISP 3 4 Router Password Change the login password in the following screen Enter the new password and retype it to confirm Click Next to proceed with the Wireless Security scre...

Page 27: ...eless Settings Configure the wireless network settings on your EMG2926 Q10A on the following screen The fields that show up depend on the kind of security you select 3 5 1 Wireless Security No Securit...

Page 28: ...up to 32 printable 7 bit ASCII characters for the wireless LAN If you change this field on the EMG2926 Q10A make sure all wireless stations use the same SSID in order to access the network Security Mo...

Page 29: ...ss Security WPA2 PSK LABEL DESCRIPTION Wireless Network Name SSID Enter a descriptive name up to 32 printable 7 bit ASCII characters for the wireless LAN If you change this field on the EMG2926 Q10A m...

Page 30: ...ulations You can also click GO to open the Easy Mode Web Configurator of your EMG2926 Q10A You have successfully set up your EMG2926 Q10A to operate on your network and access the Internet You are now...

Page 31: ...G2926 Q10A in this mode This mode is useful for users who are not fully familiar with some features that are usually intended for network administrators The following screen will appear when you log i...

Page 32: ...he following table describes the labels on this screen Control Panel Status Screen Go to Network Map Screen Navigation Panel Table 10 Control Panel ITEM DESCRIPTION Expert Mode Click this to change to...

Page 33: ...ind of network device including those which connect wirelessly Hover your cursor over a device icon to view details about the device such as the name IP address MAC address device type and connection...

Page 34: ...consumption Switch ON to apply wireless scheduling Otherwise switch OFF Refer to Section 4 4 1 on page 34 to see this screen Parental Control Click to restrict access to certain websites based on key...

Page 35: ...d For the following times fields Day Select Everyday or choose the specific days on which you want the Wireless LAN to turn on or off If you select Everyday you can not select any specific days This f...

Page 36: ...to enable and configure firewall rules Table 13 Parental Controls LABEL DESCRIPTION Status This label indicates whether the rule is active or not A yellow lightbulb signifies that this rule is active...

Page 37: ...is screen to configure your EMG2926 Q10A for Internet access You should already have Internet account information from your ISP The screen varies depending on the Internet connection type you selected...

Page 38: ...io button if your ISP assigned an IP address for your Internet connection IP Address Enter the IP address provided by your ISP Subnet Mask Enter the IP subnet mask in this field Gateway IP Address Ent...

Page 39: ...associated Wireless stations associating to the access point AP must have the same SSID Enter a descriptive name up to 32 keyboard characters for the wireless LAN Security Mode Select WPA2 PSK to add...

Page 40: ...The EMG2926 Q10A scans for a WPS enabled device within the range and performs wireless security information synchronization Note After you click the WPS button on this screen you have to click on a si...

Page 41: ...H MM SS Hour Minutes Seconds format WAN IP This is the IP address of the WAN port MAC Address This is the MAC address of the EMG2926 Q10A Firmware Version This is the firmware version of the EMG2926 Q...

Page 42: ...Q10A connects the local network LAN1 LAN4 to the Internet Figure 31 EMG2926 Q10A Network Note The Status screen appears after you select Expert Mode for the Web Configurator It varies depending on yo...

Page 43: ...time to exit the Web Configurator Click on this icon to view copyright information and access a link to related product information Click on this icon to enter Easy Mode See Chapter 4 on page 31 Sele...

Page 44: ...s subnet mask Default Gateway This is the WAN port s gateway IP address IPv6 Address This is the IPv6 address of the EMG2926 Q10A on the WAN LAN Information MAC Address This is the LAN Ethernet adapte...

Page 45: ...data currently recorded by the EMG2926 Q10A System Up Time This is the total time the EMG2926 Q10A has been on Current Date Time This field displays your EMG2926 Q10A s current date and time System Re...

Page 46: ...n IPv6 Neighbor Table IPv6 Neighbor Table Use this screen to view IPv6 neighbour information for the EMG2926 Q10A Packet Statistics Packet Statistics Use this screen to view the port status and packet...

Page 47: ...o configure LAN IP address and subnet mask IP Alias Use this screen to have the EMG2926 Q10A apply IP alias to create LAN subnets IPv6 LAN Use this screen to configure the IPv6 address for the EMG2926...

Page 48: ...the EMG2926 Q10A SNMP Use this screen to change your EMG2926 Q10A s SNMP settings Wake On LAN Use this screen to enable Wake on LAN to remotely turn on a device on the local network UPnP General Use...

Page 49: ...is screen to ping an IP address TraceRoute Use this screen to trace the route packets take to a host Nslookup Use this screen to perform an Nslookup name server lookup to resolve an IP address to a ho...

Page 50: ...mply by pressing a button See Section 6 2 1 on page 50 This method is easiest PIN Configuration create a secure wireless network simply by entering a wireless client s PIN Personal Identification Numb...

Page 51: ...MG2926 Q10A securely The figure below shows you an example of how to set up a wireless network and wireless security by pressing a button both on EMG2926 Q10A and in the wireless client the NWD210N in...

Page 52: ...Q10A securely The figure below is an example of how to set up a wireless network and wireless security on the EMG2926 Q10A and the wireless client NWD210N in this example by using the PIN method Figu...

Page 53: ...on page 18 1 Make sure the WIFI switch on the EMG2926 Q10A s side panel is set to ON 2 Open the Configuration Network Wireless LAN 2 4G General screen in the AP s Web Configurator 3 Confirm that the...

Page 54: ...supports IEEE 802 11a IEEE 802 11b IEEE 802 11g and IEEE 802 11n wireless clients Make sure that your notebook or desktop computer s wireless adapter supports one of these standards 2 Wireless adapter...

Page 55: ...926 Q10A User s Guide 55 4 Select SSID_Example3 and click Connect 5 Select AES and type the security key in the following screen Click Next 6 The Confirm Save window will appear Check your settings an...

Page 56: ...Multiple SSIDs on the EMG2926 Q10A You can configure more than one SSID on an EMG2926 Q10A See Section 9 4 on page 85 This allows you to configure multiple independent wireless networks on the EMG2926...

Page 57: ...8 0 1 In this case your computer must have an IP address in the range between 192 168 0 2 and 192 168 0 254 3 Click Start Run on your computer in Windows Type cmd in the dialog box Enter ipconfig to v...

Page 58: ...the first entry s Edit icon to configure wireless and security settings for SSID_Worker 9 Configure the screen as follows In this example Intra BSS Traffic is enabled for SSID_Worker to allow wireless...

Page 59: ...the third entry s Edit icon to configure wireless and security settings for SSID_Guest 13 Configure the screen as follows In this example Intra BSS Traffic is enabled for SSID_Guest to allow wireless...

Page 60: ...or the SSID_VoIP wireless network Select SSID_VoIP from the SSID Select drop down list enable MAC address filtering and set Filter Action to Allow Enter the VoIP device s MAC address in the Mac Addres...

Page 61: ...Chapter 6 Tutorials EMG2926 Q10A User s Guide 61...

Page 62: ...62 PART II Technical Reference...

Page 63: ...ted to the EMG2926 Q10A 7 2 The Log Screen The Web Configurator allows you to view all of the EMG2926 Q10A s logs in one location and select the logs you wish to display 7 2 1 View Log Use the View Lo...

Page 64: ...start up from a server You can configure the EMG2926 Q10A s LAN as a DHCP server or disable it When configured as a server the EMG2926 Q10A provides TCP IP configuration for clients If DHCP service i...

Page 65: ...e IP address corresponding to the field MAC Address This field shows the MAC address of the computer designated in the Host Name field Every Ethernet device is identified by a unique MAC Media Access...

Page 66: ...eld are Reachable The neighboring device is reachable The EMG2926 Q10A has received a response to the initial request Stale The last reachable time has expired and the EMG2926 Q10A is waiting for a re...

Page 67: ...setting if Ethernet encapsulation is used and Idle line ppp idle Dial starting to trigger a call and Drop dropping a call if PPPoE encapsulation is used This field displays Down when the line is disc...

Page 68: ...Device Name This field displays the name of an associated wireless station SSID This field displays the name of the EMG2926 Q10A s wireless network to which the station is connected TxPkts This field...

Page 69: ...number of outgoing sessions in which TCP or UDP is used Internet Sessions Local This field displays the source IP address for each active session NAT This field displays the source port for each activ...

Page 70: ...10A act as a DLNA compliant media server Figure 43 Monitor DLNA Clients The following table describes the labels on this screen Table 26 Monitor DLNA Clients LABEL DESCRIPTION This field displays the...

Page 71: ...configure your EMG2926 Q10A for Internet access A WAN Wide Area Network connection is an outside connection to another network or the Internet It connects private networks such as a LAN Local Area Ne...

Page 72: ...EMG2926 Q10A User s Guide 72 8 2 Internet Connection Use this screen to change your EMG2926 Q10A s Internet access settings Click Network WAN from the Configuration menu Figure 45 Network WAN Interne...

Page 73: ...121 Select this to enable the classless route option 121 Enable DHCP Option 125 Select this to add vendor specific information to the DHCP requests that the EMG2926 Q10A sends to a DHCP server when ge...

Page 74: ...Pv6 traffic to the ISP s Border Relay router and connecting to the native IPv6 Internet Service Provider IPv6 Prefix length Enter the IPv6 prefix length An IPv6 prefix length specifies the number of m...

Page 75: ...P Prefix length Enter the address prefix length to specify how many most significant bits in an IPv6 address compose the network address IPv6 Default Gateway Enter the IP address of the next hop gatew...

Page 76: ...c to be dropped or sent to all connected network devices Auto Subnet Configuration Enable Auto IP Change Mode Select this option to have the EMG2926 Q10A change its LAN IP address to either 10 0 0 1 o...

Page 77: ...Ns Click Configuration Network Wireless LAN 2 4G or Wireless LAN 5G to configure your settings See the appendices for more detailed information about wireless networks The following figure provides an...

Page 78: ...Select Enable to activate the 2 4GHz and or 5GHz wireless LAN Select Disable to turn it off You can enable or disable both 2 4GHz and 5GHz wireless LANs by using the WIFI button located on the EMG2926...

Page 79: ...en you can select from the following 802 11b Allows either IEEE 802 11b or IEEE 802 11g compliant WLAN devices to associate with the EMG2926 Q10A In this mode all wireless devices can only transmit at...

Page 80: ...e Note If the WPS function is enabled default only No Security and WPA2 PSK are available in this field Select Static WEP WPA PSK WPA WPA2 PSK or WPA2 to add security on this wireless network Wireless...

Page 81: ...Q10A allows you to configure up to four 64 bit or 128 bit WEP keys but only one key can be enabled at any one time Select Static WEP from the Security Mode list Note Static WEP is not available if you...

Page 82: ...s clients have to provide the WEP key to log in to the wireless client Keep this setting at Auto unless you want to force a key verification before communication between the wireless client and the EM...

Page 83: ...WPA2 PSK to enable data encryption WPA PSK Compatible This field appears when WPA2 PSK is selected as the Security Mode Check this field to allow wireless devices using WPA PSK security mode to connec...

Page 84: ...up Key Update Timer The Group Key Update Timer is the rate at which the AP if using WPA PSK WPA2 PSK key management or RADIUS server if using WPA WPA2 key management sends a new group key out to all c...

Page 85: ...ion server in dotted decimal notation Port Number Enter the port number of the external authentication server You need not change this value unless your network administrator instructs you to do so wi...

Page 86: ...file Status This shows whether the SSID profile is active a yellow lightbulb or not a grey lightbulb SSID An SSID profile is the set of parameters relating to one of the EMG2926 Q10A s BSSs The SSID S...

Page 87: ...wired network client go through one access point AP Intra BSS traffic is traffic between wireless clients in the BSS When Intra BSS is enabled wireless clients can access the wired network and commun...

Page 88: ...etwork Wireless LAN 2 4G 5G MAC Filter Security Mode Note If the WPS function is enabled default only No Security and WPA2 PSK are available in this field Select Static WEP WPA PSK WPA WPA2 PSK or WPA...

Page 89: ...table Select Allow to permit access to the EMG2926 Q10A MAC addresses not listed will be denied access to the EMG2926 Q10A Select Deny to block access to the EMG2926 Q10A MAC addresses not listed will...

Page 90: ...ess clients in the BSS When Intra BSS is enabled wireless clients can access the wired network and communicate with each other When Intra BSS is disabled wireless clients can still access the wired ne...

Page 91: ...tically give a service a priority level according to the ToS value in the IP header of packets it sends WMM QoS Wifi Multimedia Quality of Service gives high priority to voice and video making them ru...

Page 92: ...ected to a wireless network using WPS or when WPS Enable is selected and wireless or wireless security settings have been changed The current wireless and wireless security settings also appear on the...

Page 93: ...to configure the wireless stations wireless settings Click this to start WPS aware wireless station scanning and twireless security information synchronization Or input station s PIN number Use this b...

Page 94: ...less LAN 2 4G 5G WDS AP Mode Day Select Everyday or the specific days you want the wireless LAN to be turned on or off If you select Everyday you cannot select any specific days This field works in co...

Page 95: ...Repeater to allow the EMG2926 Q10A to connect to another EMG2926 Q10A wirelessly in Root AP mode Remote SSID This field is available only when you set the EMG2926 Q10A to function as an AP in the Mai...

Page 96: ...9 Wireless LAN EMG2926 Q10A User s Guide 96 You can click the or icon to show or hide the list of wireless networks that are using the channel Figure 65 Network Wireless LAN 2 4G 5G Channel Status Sca...

Page 97: ...are attached A LAN is a computer network limited to the immediate area usually the same building or floor of a building Figure 66 LAN Example The LAN screens can help you configure a management IP add...

Page 98: ...t can move through the interface If a larger packet arrives the EMG2926 Q10A will divide it into smaller fragments Enable DHCP Option 67 Select this option to have the EMG2926 Q10A acting as the DHCP...

Page 99: ...Select this option to use DHCPv6 prefix delegation The EMG2926 Q10A will obtain an IPv6 prefix from the ISP or a connected uplink router for the LAN Autoconfigurati on Type Select SLAAC Stateless Addr...

Page 100: ...IPv6 Prefix Length Enter an IPv6 prefix length that specifies how many most significant bits start from the left in the address compose the network address Prefix Preferred Lifetime Enter how long in...

Page 101: ...e with devices connected to other interfaces on the EMG2926 Q10A The guest LAN and guest WLAN on the EMG2926 Q10A share the same routing domain 192 168 200 0 24 and bandwidth Enable Guest WLAN LAN Ban...

Page 102: ...the labels on this screen Table 47 Network DHCP Server General LABEL DESCRIPTION DHCP Server Select Enable to activate DHCP for LAN DHCP Dynamic Host Configuration Protocol RFC 2131 and RFC 2132 allow...

Page 103: ...twork DHCP Server Advanced The following screen will appear Figure 72 Network DHCP Server Advanced The following table describes the labels on this screen Lease Time Specify how long each computer can...

Page 104: ...read only DNS server IP address assigned by the ISP Select User Defined if you have the IP address of a DNS server Enter the DNS server s IP address in the field to the right If you chose User Define...

Page 105: ...Address This field displays the IP address relative to the field listed above MAC Address This field shows the MAC address of the computer with the name in the Host Name field Every Ethernet device ha...

Page 106: ...address of 192 168 0 35 to a third C in the example You assign the LAN IP addresses to the devices A to D connected to your EMG2926 Q10A The ISP assigns the WAN IP address The NAT network appears as...

Page 107: ...e service request is simply discarded Note Many residential broadband ISP accounts do not allow you to run any server processes such as a Web or FTP server from your location Your ISP may periodically...

Page 108: ...y Service Name Select a pre defined service in the second field beside Service Name The pre defined service port number s and protocol will appear in the port forwarding summary table Otherwise select...

Page 109: ...his icon is turned on when the rule is enabled Name This field displays a name identifying the rule Protocol This is the transport layer protocol used for the service WAN Interface This is the rule s...

Page 110: ...de Service Name Protocol Select the transport layer protocol supported by this virtual server Choices are TCP UDP or TCP_UDP If you have chosen a pre defined service in the Service Name field the prot...

Page 111: ...es Incoming Incoming is a port or a range of ports that a server on the WAN uses when it sends out a particular service With this port or range of ports the EMG2926 Q10A forwards the traffic to the cl...

Page 112: ...T EMG2926 Q10A User s Guide 112 Apply Click Apply to save your changes to the EMG2926 Q10A Cancel Click Cancel to begin configuring this screen afresh Table 53 Network NAT Port Trigger continued LABEL...

Page 113: ...Dynamic DNS LABEL DESCRIPTION Dynamic DNS Select Enable to use dynamic DNS Select Disable to turn this feature off Service Provider Select the name of your Dynamic DNS service provider Host Name Enter...

Page 114: ...s For example the following figure shows a computer A connected to the EMG2926 Q10A s LAN interface The EMG2926 Q10A routes most traffic from A to the Internet through the EMG2926 Q10A s default gatew...

Page 115: ...y lightbulb Name This field displays a name to identify this rule Destination This parameter specifies the IP network address of the final destination Routing is always based on network number Gateway...

Page 116: ...dentical to the host ID IP Subnet Mask Enter the IP subnet mask here Gateway IP Address Enter the IP address of the next hop gateway The gateway is a router or switch on the same segment as your EMG29...

Page 117: ...om your LAN computers to go to all the networks blocks traffic that originates on the other networks from going to the LAN The following figure illustrates the default firewall action User A can initi...

Page 118: ...from being sent This keeps outsiders from discovering your EMG2926 Q10A when unsupported ports are probed You can also use this screen to enable add delete modify an IPv4 firewall rule Click Security...

Page 119: ...ng LAN Ping requests Select WAN to reply to incoming WAN Ping requests Select LAN WAN to reply to all incoming LAN and WAN Ping requests Apply Click Apply to save the settings Enable TearDrop Rule Tea...

Page 120: ...e Click Add to save the firewall rule Firewall Rule This is your firewall rule number The order of your rules is important as rules are applied in order Service Name This is a name that identifies or...

Page 121: ...rusted computer full access to all features that are configured to be blocked by content filtering Leave this field blank to have no trusted computers Restrict Web Features Select the box es to restri...

Page 122: ...t to provide security administrative control and caching When a proxy server is located on the WAN it is possible for LAN users to circumvent content filtering by pointing to this proxy server Apply C...

Page 123: ...g table describes the fields on this screen Table 60 Security Parental Control LABEL DESCRIPTION Parental Control Select Enable to activate parental control Add new rules Click this if you want to con...

Page 124: ...sers on your network from accessing certain websites Network Service This shows whether the network service is configured If not None will be shown Website Blocked This shows whether the website block...

Page 125: ...ntal Control Add Edit The following table describes the fields on this screen Table 61 Security Parental Control Add Edit LABEL DESCRIPTION General Active Select the checkbox to activate this parental...

Page 126: ...select Block the EMG2926 Q10A will prohibit the users from using the services listed below If you select Allow the EMG2926 Q10A will block all services except those listed below this field Add new ser...

Page 127: ...e TCP UDP or TCP UDP If you have chosen a pre defined service in the Service Name field this field will not be configurable Port Enter the port of the service If you have chosen a pre defined service...

Page 128: ...Edit Monitor Schedule This shows the day s and time periods when the parental monitor is enabled Notification This indicates whether the EMG2926 Q10A is programmed to send e mail notifications when t...

Page 129: ...ce select it from the right text box and click Delete Monitor Schedule Day Select check boxes for the days on which you want the EMG2926 Q10A to send e mail notifications if the user connects to the E...

Page 130: ...Overview This chapter shows you how to enable and create IPv6 firewall rules to block unwanted IPv6 traffic 18 2 IPv6 Firewall Screen Click Configuration Security IPv6 Firewall The Service screen appe...

Page 131: ...box to activate the firewall rules that you have defined see Add Firewall Rule below Apply Click Apply to save your settings Add Firewall Rule Service Name Enter a name that identifies or describes th...

Page 132: ...he traffic type For example TCP port 80 defines web traffic SourcePortRange This is the port number range of the source that defines the traffic type For example TCP port 80 defines web traffic Action...

Page 133: ...devices If there is not enough bandwidth for optimal performance Streamboost makes sure the application or device has the minimum acceptable bandwidth which is determined using StreamBoost s cloud ba...

Page 134: ...rsor over a device icon to view details about the device such as its name IP address MAC address device type and connection type Click Management StreamBoost MGMT Network to open the Network screen Fi...

Page 135: ...Guide 135 Figure 95 Management StreamBoost Management Up Time 19 4 Downloads Screen Use this screen to view the type and percentage of most downloaded traffic on the EMG2926 Q10A Click Management Str...

Page 136: ...Use this screen to view the percentage of bandwidth used by the connected LAN WLAN devices in the past month Billing Period within a specified period of time Custom Period or in the past three months...

Page 137: ...gure 98 Management StreamBoost Management PerDevice Click a device tab to open a screen displaying the selected device s information and usage details You can view the top flows on a monthly daily or...

Page 138: ...Period within a specified period of time Custom Period or in the past three months Quarterly Click the Flow Filter button to open a list where you can select the traffic flows you want to display Cli...

Page 139: ...only System Timeout There is a default system management idle timeout of five minutes three hundred seconds The EMG2926 Q10A automatically logs you out if the management session remains idle for longe...

Page 140: ...SNMPv2c The next figure illustrates an SNMP management operation Table 66 Management Remote Management WWW LABEL DESCRIPTION Port You may change the server port number for a service if needed However...

Page 141: ...ackets received node port status etc A Management Information Base MIB is a collection of managed objects SNMP allows a manager and agents to communicate for the purpose of accessing these objects SNM...

Page 142: ...mputer that can access the EMG2926 Q10A SNMP Enable Select this to allow a manager station to manage and monitor the EMG2926 Q10A through the network via SNMP Get Community Enter the password for the...

Page 143: ...bes the labels on this screen Trap Community Type the password sent with each trap to the SNMP manager The default is public and allows all requests Apply Click Apply to save your customized settings...

Page 144: ...cter pairs Start Click this to have the EMG2926 Q10A generate a WoL packet and forward it to turn the specified device on A MAC address error screen will pop up if you input the MAC address incorrectl...

Page 145: ...k will appear as a separate icon Selecting a UPnP device icon will allow you to access the information and properties of that device UPnP Warnings The automated nature of NAT traversal applications in...

Page 146: ...PnP Select Enable to activate UPnP Be aware that anyone could use a UPnP application to open the web configurator s login screen without entering the EMG2926 Q10A s IP address although the password wi...

Page 147: ...ital Media Adapters Xboxes or PS3s The IP addresses of the media server and clients must be in the same subnet The EMG2926 Q10A media server allows you to Publish all folders for everyone to play medi...

Page 148: ...10A s file sharing server feature Computers A and B can access files on a USB device C connected to the EMG2926 Q10A D Figure 107 File Sharing Overview 22 2 DLNA Screen Use this screen to have the EMG...

Page 149: ...USB Media Sharing SAMBA Table 70 Management USB Media Sharing DLNA LABEL DESCRIPTION Enable DLNA Select this to have the EMG2926 Q10A function as a DLNA compliant media server USB1 2 Select the media...

Page 150: ...me to be exactly the same as the name of the work group to which your computer belongs Note The EMG2926 Q10A will not be able to join the work group if your local area network settings restrict it fro...

Page 151: ...up to 20 characters letters and numbers only The password is case sensitive USB1 2 Select the USB port s on the EMG2926 Q10A The configured user will only be able to access files on the USB device s c...

Page 152: ...er the user name of a user that will be allowed to access the shared files You can enter up to 20 characters letters and numbers only Password Enter a password that the user can use to access the shar...

Page 153: ...IP address the default IP address of the EMG2926 Q10A in router mode is 192 168 0 1 and press ENTER A password authentication screen will appear Enter the user name and password Bob and 1234 in this...

Page 154: ...this example we use the web browser to share files via FTP from the LAN The way you log in to the FTP server on the EMG2926 Q10A and the screen that appears will vary depending on your FTP client See...

Page 155: ...cation screen will appear Enter the user name and password you configured on the USB Media Sharing FTP screen and click Log In 3 The screen will change and display the folder for the USB storage devic...

Page 156: ...uplex settings Click Configuration Management Port Configuration Figure 111 Management Port Configuration The following table describes the labels on this screen Table 73 Management Port Configuration...

Page 157: ...utomatically to obtain the duplex mode that both ends support If the peer port does not support auto negotiation or turns off this feature the EMG2926 Q10A will determine the connection speed by detec...

Page 158: ...and to any other devices on your network The USB printer must be connected to your EMG2926 Q10A The computers on your network must have the printer software already installed before they can use the p...

Page 159: ...Select Enable to have the EMG2926 Q10A act as a print server Otherwise select Disable Printer Name This displays the descriptive name of the associated printer for its recognition on the print server...

Page 160: ...ive forward and deliver email messages To have the EMG2926 Q10A send reports logs or notifications via email you must specify an email server and the email addresses of the sender and receiver 25 2 My...

Page 161: ...using your own mail server that is not on your ISP s network Authentication Username Enter the user name up to 32 characters This is usually the user name of the mail account you specified in the Acc...

Page 162: ...BEL DESCRIPTION System Name System Name is a unique name to identify the EMG2926 Q10A in an Ethernet network Domain Name Enter the domain name you wish to give to the EMG2926 Q10A Administrator Inacti...

Page 163: ...user s account Click the Edit icon next to the user account you want to edit The Account Setup screen displays as shown Figure 117 Maintenance Account Edit Table 77 Maintenance Account LABEL DESCRIPT...

Page 164: ...intenance Account Edit LABEL DESCRIPTION Username Enter a descriptive name for the user account The user name can be made up of up to 15 alphanumeric characters 0 9 A Z a z _ with no spaces If advance...

Page 165: ...e to find the file you want to upload Remember that you must decompress compressed ZIP files before you can upload them Upload Click Upload to begin the upload process Note Do not turn off the EMG2926...

Page 166: ...n choose between Router Mode and Access Point Mode depending on your network topology and the features you require from your device The following describes the device modes available on your EMG2926 Q...

Page 167: ...labels on the General screen Table 80 Maintenance Sys OP Mode LABEL DESCRIPTION Configuration Mode Router Mode Select Router Mode if your device routes traffic between a local network and another netw...

Page 168: ...e this screen to ping an IP address Click Maintenance Diagnostic Ping to open the following screen Access Point Mode Select Access Point Mode if your device bridges traffic between clients on the same...

Page 169: ...trace the route packets take to a host Click Maintenance Diagnostic TraceRoute to open the following screen Figure 125 Maintenance Diagnostic TraceRoute Table 81 Maintenance Diagnostic Ping LABEL DES...

Page 170: ...Diagnostic SpeedTest to open the following screen Table 82 Maintenance Diagnostic TraceRoute LABEL DESCRIPTION Type the URL or IP address of a computer for which you want to perform traceroute in orde...

Page 171: ...able 84 Maintenance Diagnostic SpeedTest LABEL DESCRIPTION Latency This field displays the period of delay in milliseconds on the connection Download Speed This field displays the current downstream t...

Page 172: ...ke sure you are using the power adaptor or cord included with the EMG2926 Q10A 2 Make sure the power adaptor or cord is connected to the EMG2926 Q10A and plugged in to an appropriate power source Make...

Page 173: ...server This information is only available from the DHCP server that allocates IP addresses on your network Find this information directly on the DHCP server or contact your system administrator for m...

Page 174: ...ntact the network administrator or vendor or try one of the advanced suggestions below Advanced Suggestions Try to access the EMG2926 Q10A using another service such as Telnet If you can access the EM...

Page 175: ...problem continues contact your ISP I cannot access the Internet anymore I had access to the Internet with the EMG2926 Q10A but my Internet connection is not available anymore 1 Check the hardware conn...

Page 176: ...empty string If the EMG2926 Q10A does not restart automatically disconnect and reconnect the EMG2926 Q10A s power Then follow the directions above again 27 6 Wireless Connections I cannot access the...

Page 177: ...tors electric motors cordless phones and other wireless devices To optimize the speed and quality of your wireless connection you can Move your wireless device closer to the AP if the signal strength...

Page 178: ...cting it 5 If the USB device requires a special driver install the driver from the installation disc that came with the device After driver installation reconnect the USB device to the EMG2926 Q10A an...

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