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14.24. Q24: What is Error #42?

If the GX Device shows an Error 42 - Hardware fault. In that case, the flash storage on the device is corrupt. As a result, settings
will not be saved (rebooting resets back to default) and other problems will rise.

This error is not recoverable in the field or by repair departments. Contact your dealer for a replacement.

Firmware versions until v2.30 did not report the error. Since v2.30; its visible on the device itself (in the GUI) and on the VRM
Portal.

14.25. GPL Note

The software included in this product contains copyrighted software that is licensed under the GPL. You may obtain the
Corresponding Source code from us for a period of three years after our last shipment of this product.

Color Control GX Manual

Page 69

FAQ

Summary of Contents for Color Control GX

Page 1: ...Color Control GX Manual Rev 05 05 2021 ENGLISH ...

Page 2: ...g a mobile phone 14 3 6 IP Configuration 15 3 7 Connecting both Ethernet and Wi Fi failover 15 3 8 Minimize internet traffic 15 3 9 More information about setting up an internet connection and VRM 16 4 Accessing the GX device 17 4 1 Accessing Remote Console via the local LAN WiFi Network 17 4 1 1 Alternative methods to find the IP Address for Remote Console 17 4 2 Accessing via VRM 19 5 Configurat...

Page 3: ...6 11 5 6 PGN 60928 NAME Unique Identity Numbers 56 12 GX Generator auto start stop 57 12 1 GX Generator auto start stop 57 12 2 Wiring 57 12 3 Enabling the start stop function 57 12 4 General start stop Main Page 58 12 5 Settings 58 12 6 Conditions User definable parameters which trigger a generator auto start 58 12 7 Troubleshooting 62 13 Error Codes 63 14 FAQ 64 14 1 Q1 I cannot switch my Multi ...

Page 4: ... VE Net products in the list is that still coming 67 14 18 Q18 What is the data usage of the Color Control GX 67 14 19 Q19 How many AC Current Sensors can I connect in one VE Bus system 67 14 20 Q20 Issues with Multi not starting when CCGX is connected Caution when powering the CCGX from the AC out terminal of a VE Bus Inverter Multi or Quattro 67 14 21 Q21 I love Linux programming Victron and the...

Page 5: ...l GX is part of the GX product family GX products are Victron s state of the art monitoring solution that run our Venus OS operating system All the information in this manual refers to the latest software You can check your device has the latest version in the Firmware menu 21 when the GX device is connected to the internet For installations without internet you can find the latest version in Vict...

Page 6: ...Color Control GX Manual Page 2 Introduction ...

Page 7: ...t or during a black start The VE Bus devices will not boot up until the CCGX has power but the CCGX will not boot up until it has power This deadlock can be rectified by briefly unplugging the CCGX VE Bus cable at which point you will observe the VE Bus products will immediately begin to boot up Or a modification can be done to the RJ45 cabling See FAQ Q20 67 for more information about this Note t...

Page 8: ...ystem connect either the first or the last VE Bus product in the chain to either one of the VE Bus sockets on the back of the CCGX Use a standard RJ45 UTP cable see our pricelist Systems consisting of five or more VE Bus products connected to a CCGX with serial number HQ1628 or earlier require the CCGX dongle for large VE Bus systems Product Number BPP900300100 VE Bus systems with Lithium batterie...

Page 9: ...s Option 1 Use the VE Direct to USB interface The CCGX has built in USB ports see Overview of Connections 3 Use a USB hub when additional USB ports are required Option 2 Only the BMV 700 and BMV 702 can also be connected using the VE Direct to VE Can interface Note that the BMV 712 MPPTs and VE Direct Inverters cannot be connected using this CAN bus interface as it does not translate their data in...

Page 10: ...Then connect the BMV 700 to the CCGX see connecting BMV 700 for more instructions 2 3 7 VE Can Resistive Tank Sender Adapter See its page and manual on our website for details about the Adapter To connect a product with a VE Can port use a standard RJ45 UTP cable Don t forget to terminate the VE Can network on both ends using a VE Can terminator A bag with two terminators is supplied with each VE ...

Page 11: ...le NMEA2000 tank senders Maretron TLA100 Maretron TLM100 Navico Fluid Level Sensor Fuel 0 PK partno 000 11518 001 Note that you need a Navico display to configure the Capacity Fluid type and other parameters of the sensor See voltage warning below Oceanic Systems UK Ltd OSUKL 3271 Volumetric Tank Sender In case it doesn t work it needs a firmware update Contact OSUKL for that See voltage warning b...

Page 12: ...e directly to the Victron GX device without a solar irradiance sensor or in addition to one Operation The IMT Si RS485 series solar irradiance sensors operate using RS485 electrical interface and Modbus RTU communication protocol The required interface software is pre installed within the Venus OS however the Victron GX device must be running recent firmware FW v2 40 is the minimum requirement Phy...

Page 13: ...ingress The sensor housing is not opened or tampered with during installation as sealing integrity will be compromised and warranty void The IMT Si RS485TC series solar irradiance sensor includes internal Galvanic Isolation up to 1000V between power supply and RS485 Modbus circuits accordingly the non isolated Victron RS485 to USB interface is suitable for most installations However if an isolated...

Page 14: ...tically displayed dependent on the sensors connected and update in real time Within the Settings sub menu it is possible to manually enable and disable any optional additional external sensors that are connected to the IMT Si RS485 Series irradiance sensor Color Control GX Manual Page 10 Installation ...

Page 15: ...Data Visualisation VRM To review logged historical data on the VRM portal expand the Meteorological Sensor widget list and select the Meteorological Sensor widget Color Control GX Manual Page 11 Installation ...

Page 16: ...ll available sensor types will be automatically displayed in the graph Individual sensors parameters can also be disabled enabled by clicking on the sensor name legend Color Control GX Manual Page 12 Installation ...

Page 17: ...the GX GSM a cellular USB modem or with a 3G or 4G router USB Tethering on a mobile phone This video explains how to connect LAN WiFi and a GX GSM https www youtube com embed 645QrB7bmvY 3 1 Ethernet LAN port When you connect an ethernet cable between a router and CCGX the Settings Ethernet page of your CCGX will confirm connection 3 2 Wi Fi The CCGX does not include built in Wi Fi Though it is po...

Page 18: ...e cellular network using a 3G or 4G router To connect the CCGX to a mobile cellular network such as a 3G or 4G network use a cellular router Connect the CCGX to that router with either a LAN cable or the router s Wi Fi network Make sure you use a router that is designed for unattended setups Do not use low cost consumer grade routers intended for business or leisure travel A more expensive profess...

Page 19: ...ote that state changes charging inverting or bulk float and also alarms will cause extra messages to be sent To find out how much data allowance you need to buy the best way is to let the system run for a couple of days and monitor the internet RX and TX counters in your 3G or 4G router Or even better some mobile companies will report the data used via a website The amount of data used is also ver...

Page 20: ...e scope of this manual it works and with the help of a Linux and networking expert it can work for you 3 9 More information about setting up an internet connection and VRM Setting up a VRM account VRM Portal alarms and monitoring VRM Portal Frequently asked questions Color Control GX Manual Page 16 Internet connectivity ...

Page 21: ...onConnect App on a phone tablet or laptop Note that will need to be connected to the same computer network as the Color Control GX This video shows how it is done https www youtube com embed aKJMXxRIkG0 4 1 1 Alternative methods to find the IP Address for Remote Console In case VictronConnect can t be used here are a few other methods to find the Color Control GX ie its IP Address Link Local Addre...

Page 22: ... example at home you can also find the Color Control GX in the Windows Network overview Double clicking the icon will open up Remote Console on LAN Open the Properties window to see the IP address Color Control GX Manual Page 18 Accessing the GX device ...

Page 23: ...hernet network which has a DHCP server as most networks do and which is connected to the internet The Color Control GX will immediately connect to VRM Now go to the VRM Portal https vrm victronenergy com and follow the instructions to add the device More information about this is available in the VRM Manual Then once visible on VRM click the Remote Console link to open the window Which will look l...

Page 24: ...Color Control GX Manual Page 20 Accessing the GX device ...

Page 25: ...ill check with the server to see if there is a new version available It is possible to set to disable or update automatically Online updates Update to Latest release Use the default setting unless you want to participate in test versions End user systems should certainly be set to Latest release Install firmware from SD USB Use this menu to install a new version from a microSD card or USB stick In...

Page 26: ...guration Not set Set up what batteries you want to see on the MFD and by what name DVCC Read full feature description 37 DVCC No Enabling DVCC changes a GX device from a passive monitor into an active controller Default setting is No unless a compatible BMS Can managed battery is connected then setting is set and locked to manufacturers specification Limit Charge Current No No Yes User configurabl...

Page 27: ...can cause data loss Stored records How many records are stored locally when no internet connection is available The GX device will store as many records as it can locally then upload them when internet is available again Oldest record age If internet VRM is not available then this will display the oldest record stored on the GX device ESS An Energy Storage System ESS is a specific type of power sy...

Page 28: ...ress manually If an inverter has a manually assigned IP address you can add it directly here Automatic scanning Yes This setting will continue to look for PV inverters this can be useful if using a DHCP assigned IP address that might change Wireless AC sensors Select the position for each AC sensor PV Inverter on AC input 1 2 or on AC output More information about the Wireless AC sensors Ethernet ...

Page 29: ...ck up systems where a Quattro has mains grid electricity connected to its AC in 1 terminal and a Genset connected to its AC in 2 terminal With this option enabled the Genset will only start after a mains failure Battery SOC No Use Battery SOC value to start stop No Yes Start when SOC is lower than Start value during quiet hours to override programmed quiet hours when absolutely necessary Stop when...

Page 30: ...Options are Auto On and Off This is the manual override to the start and stop level triggers when a tank sensor is connected Tank Sensor Automatic Select the tank sensor that is used for the tank pump trigger No tank sensor will be displayed if no tank sensor is connected or detected Start level 50 The trigger point of the tank level to start the tank pump close the relay Stop level 80 The trigger...

Page 31: ...end on the type of system 1 If the MultiPlus or Quattro inverter charger is the only source of charge to the batteries and the only draw then it can function as a basic battery monitor because it counts what went in and counts what comes out No need for a dedicated battery monitor such as the BMV 2 If the systems consists of an inverter charger MPPTs and a GX device then there is still no need to ...

Page 32: ...n chargers etc Alternators DC DC chargers Wind turbines Hydro turbines In case a battery with built in monitor is used such as explained in C then that is the dedicated battery Monitor Refer to section C Otherwise install a BMV or Lynx Shunt VE Can Configuration 1 Configure the battery monitor as per its documentation 2 In the CCGX in Settings System setup verify the selected Battery Monitor 3 It ...

Page 33: ...y monitor 2 When there is more than one of those connected it will use a random one although you can select one manually 3 when there is no dedicated Battery Monitor it will use the VE Bus SOC When should I use the No battery monitor option Use that in systems where 1 there is a Multi or Quattro installed 2 no BMV or other battery monitor is installed 3 the system has other DC loads or other charg...

Page 34: ...e setting in the inverter charger The latter needs to recognize that the battery voltage has reached the absorption level If it doesn t the SOC will be stuck at the earlier mentioned End of bulk percentage default 85 5 3 Customize the logo on the Boat Motorhome page It is possible to use a custom logo onto the Boat Motorhome page Type the following address into the web browser of a device connecte...

Page 35: ...te to Settings Firmware Online updates On GX devices without a display ie a Venus GX or Cerbo GX without GX Touch use Remote Console to get to below menus 6 5 MicroSD card or USB stick Updating with a microSD card or USB stick is called Offline updating Use it when updating a device that is not connected to the internet Step 1 Download Get the latest swu file Note that the same files and the chang...

Page 36: ...mware Offline updates Press Check for updates If the firmware in the microSD card or USB stick is newer than the running one Update available item will appear press it to start the update process Color Control GX Manual Page 32 GX How to update firmware ...

Page 37: ...able power depends on the rating of the harbour power supply Configure the system exactly as in above VEConfigure screenshot Input 1 has priority over input 2 therefore the system will automatically connect to the genset whenever it is running The fixed input current limit of 50A will be applied And when the genset is not available and mains is available on input 2 the Quattro will use the input c...

Page 38: ...a three phase inverter charger system needs to be in the correct rotation also known as sequence If not then the Inverter chargers will not accept the AC supply and remain in Inverter mode The Phase rotation warning will be raised in such case To resolve the issue change the wiring on the AC input swap either one of the phases effectively changing the rotation from L3 L2 L1 to L1 L2 L3 Or reprogra...

Page 39: ...s that the system is connected to grid shore Generator monitoring is already available as part of the Generator start stop function and not part of this Do not use this feature in systems that use the Ignore AC Input settings in our inverter chargers when the system ignores the AC input ie runs in island mode as intended even though grid is available it will report a grid failure 7 4 Advanced menu...

Page 40: ...ing For example after a very heavy overload or three overloads in a row ESS Relay test Shows the status of the ESS Relay test Only relevant when its an ESS system See Q9 in the ESS Manual FAQ for details Color Control GX Manual Page 36 VE Bus Inverter charger monitoring ...

Page 41: ... solar chargers These then disable their internal charge algorithms and simply do what they re told by the battery There is no need to set up charge voltages or choose the charge algorithm type Example 2 Lead batteries For systems with lead batteries DVCC offers features such as a configurable system wide charge current limit where the GX device actively limits the inverter charger in case the sol...

Page 42: ...DVCC with incompatible firmware when one of the devices has an incompatible firmware while using DVCC In case of an ESS System the ESS Assistant needs to be version 164 or later Released in November 2017 8 3 DVCC effects on the charge algorithm Our inverter chargers and MPPT Solar Chargers use their own internal charge algorithm when in stand alone mode This means that they determine how long to r...

Page 43: ...ing else Any other sources will be extra charge current unaccounted for Even when installing a BMV or other battery monitor 3 DC Loads are not accounted for Even when a BMV or other battery monitor is installed For example with a configured maximum charge current of 50 Amps and DC Loads drawing 20 Amps the battery will be charged with 30 Amps Not with the full allowed 50 Amps 4 Current drawn from ...

Page 44: ...oes not include the Victron VE Bus BMS Such intelligent BMS sends the following parameters to the GX device 1 Charge voltage limit CVL the maximum charge voltage that the battery currently accepts 2 Charge current limit CCL the maximum charge current requested by the battery 3 Discharge current limit DCL the maximum discharge current as requested by the battery For all three parameters some types ...

Page 45: ...ife The system will automatically recharge the battery from the grid when the SOC drops 5 or more below the value of Minimum SOC in the ESS menu Recharge stops when it reaches the Minimum SOC ESS improved state display In addition to the charger states Bulk Absorption Float additional Discharging and Sustain modes were added In addition it also shows reasons for the state it is in 1 Low SOC discha...

Page 46: ...nable to transmit the logs then the GX device will store them to non volatile storage ie data is not lost on a power loss or reboot The GX device has a buffer to store a couple of days worth of logs internally To extend this period insert a microSD card or USB stick You can see the internal storage status in the settings Note that when inserting such storage device any internally stored logs will ...

Page 47: ...e data on the one inserted first When that is removed it will not use the other one Instead it will create an internal backlog buffer Only inserting a new one will make it switch to using external storage again Network watchdog auto reboot This feature disabled by default makes the GX device automatically reboot itself in case it has not been able to connect to the VRM Portal Please be careful wit...

Page 48: ...thernet RJ45 cable plugs in should be lit or blinking Two dead lights indicate a connection problem WiFi When using Wi Fi and the menu shows No Wi Fi adapter connected check the USB connection to the Wi Fi dongle Try to remove the dongle and insert it again When using Wi Fi and the State shows Failure it might be that the Wi Fi password is incorrect Press Forget network and try to connect again wi...

Page 49: ...error message Error 153 Connection problem and then specifically an SSL related issue such as in below screenshot check the date and time setting of the Gx Device and also the time zone And check that your router router is not showing a special disclaimer login or acceptance page like often seen in airports hotels and other public wifi Error 154 DNS Failure Make sure that a valid DNS server is con...

Page 50: ...p to date information after all old data has been sent 9 5 Analysing data offline without VRM In certain cases for example for very remote sites where there is no internet available it can be useful to be able to analyse the data without first having to upload it to the VRM Portal 1 Install VictronConnect on a Windows or Apple laptop 2 Insert the storage device containing the log file s In Victron...

Page 51: ... or another browser error there may be a firewall blocking the connection https vncrelay victronenergy com https vncrelay2 victronenergy com Technical background To have Remote Console on VRM working your web browser and the GX Device need to have a connection between them This connection is designed such that it doesn t need any special configuration or opening up of firewalls in almost all situa...

Page 52: ...he browser will connect to either vncrelay victronenergy com or vncrelay2 victronenergy com using websockets on port 443 For more details of used connections by the GX Device see Q15 of the FAQ Color Control GX Manual Page 48 VRM Portal ...

Page 53: ...atteries such as Generator starter batteries Monitor the power conversion equipment chargers inverters inverter chargers Monitor solar production from an MPPT Solar Charger Monitor AC loads and DC loads Control shore power input current limit Control the inverter charger switch it off on or set it to charger only Optionally open the Victron Remote Console panel allowing access to further parameter...

Page 54: ...low links 10 2 Compatible MFDs and instructions Instructions for Garmin MFDs Instructions for Navico MFDs Simrad B D Lowrance Instructions for Raymarine Instructions for Furuno Using the App for other purposes The App as visible on the MFDs is a HTML5 App hosted on the GX Device It can also be accessed from a normal PC or a tablet by navigating to with a browser to http venus local app Or replace ...

Page 55: ... require changing Data instances others do not and so forth 11 2 Supported Devices PGNs NMEA 2000 defines several messages Messages are identified by their parameter group number PGN A textual description of the message is publicly available on the NMEA 2000 website http www nmea org Detailed specification of the protocol and message definition or part thereof can be ordered online on the NMEA 200...

Page 56: ...vailable on the NMEA2000 network Battery monitors Supported This includes any battery monitor as supported by the GX Device Solar chargers Supported Battery related values as well as the PV Array Voltage Current is made available on the NMEA2000 network Tank level data Supported Tank levels measured by the GX Device are transmitted using PGN 127505 Fluid Level The Device instance as well as the Da...

Page 57: ...text There is another device connected with this unique number please select another one Note that there is normally no reason to use this function the GX Device automatically and continuously checks uniqueness of the numbers in use and will warn when in case there is a conflict This setting is made available to quickly confirm that everything is OK after changing the setting 11 4 NMEA2000 Configu...

Page 58: ...h used by devices on the network to negotiate and assign each device on the network a unique network addresses Its is a number from 0 to 252 There are three special network addresses defined 1 0xFD 253 Reserved 2 0xFE 254 Unable to claim address for example when all others are in use 3 0xFF 255 The broadcast address 11 5 2 NMEA2000 Virtual devices When the NMEA2000 out feature is enabled the GX De...

Page 59: ...roup Function In other words data instances need to be unique only within a single device There is no requirement for them to be globally unique the only exception is Engine Instance that at least for now to cope with legacy devices needs to be globally unique e g Port 0 Starboard 1 For example some of our BMV Battery monitors can measure two voltages one for the main battery and one for the start...

Page 60: ...on the Device Instance 1 For an ESS system with Solar chargers connected on a VE Can network those Solar chargers must remain to be configured to their default Device instance 0 for proper operation This does not apply to VE Direct connected Solar Chargers made available on the CAN Bus as a Virtual device using the NMEA2000 out function Unless the Device instance of the GX Device is re configured ...

Page 61: ...n order for the generator to keep running and also to allow automatic Stop when the parameters for auto stop have been met Besides driving the internal relay the auto start stop functionality can be also enabled to directly control supported Fischer Panda generators For more information on how to connect Fischer Panda generators see CCGX Fischer Panda generators There are many variations on the ge...

Page 62: ...nerator at AC input Enabling this feature will raise an alarm on the GX device as well as trigger an alarm email from the VRM portal 1 whenever power is not detected at the AC input terminal of the Inverter Charger This function will bring attention to a wide variety of problems such as lack of fuel or a mechanical or electrical fault at the generator This functionality is not available for VE Can...

Page 63: ...value measured here will be the total AC consumption of the system Condition parameters are prioritized in the order shown above When a number of conditions are reached at the same time only the highest priority condition will be shown as active All enabled conditions will be evaluated even if the generator is already running When the active condition has been satisfied an un met parameter in a lo...

Page 64: ...the generator after the stop value has been reached This is to make sure that the voltage rise is stable Relays triggered by AC load AC load triggers work similarly to other triggers but the feature is refined by a Measurement setting The Measurement setting is available on firmware v2 0 and later and has three possible values Total consumption Default option Inverter total AC out Inverter AC out ...

Page 65: ... will override the auto stop parameters There are two ways to start the generator manually Using the Manual start menu Go to Generator start and stop Manual start and then toggle the graphic to start the generator Using the GX Home page Generator graphic Press the top left button on the CCGX or Color Control GX remote console and engage the Generator page Then press the center button You must firs...

Page 66: ...noon and you have a circumstance where the generator may auto start in the morning triggered by a low battery SOC condition yet later on when the day brightens the solar energy is wasted because the work has already been done by the generator Setting the Quiet hours feature to cover this period together with lower auto start conditions will help to avoid unnecessary generator auto starts Holiday h...

Page 67: ...d In systems that require DVCC to be enabled by the battery manufacturers it is now no longer possible to switch DVCC off This creates an issue for systems installed and commissioned a long time ago before DVCC was available and they may not have the other necessary components or firmware to work correctly with it enabled The solution is to 1 Disable automatic updates Settings Firmware Online upda...

Page 68: ...s in the firmware category 2 Update the VE Bus to VE Can interface to the latest version The easiest way to do that is by using Remote firmware update having a special piece of hardware the CANUSB is then not necessary 3 Do you have a Digital Multi Control or VE Bus BMS in the system In that case it is normal that on off is disabled See also the VE Bus related notes in the CCGX manual 4 In case yo...

Page 69: ...59 xxxx209 xxxx306 That firmware was released on February 17th 2015 3 Multi firmware versions since 26xx207 xxxx300 can also freeze the Power values at a certain moment in time Tips to prevent measurement problems 1 Do not connect VEConfigure while the CCGX is connected 2 VE Bus is not a 100 plug and play system if you disconnect the CCGX from one Multi and very quickly connect it to another it ca...

Page 70: ... record resolves to multiple IP addresses and the DNS uses Geo Location to resolve it to the nearest server This outbound SSH connection tries multiple ports port 22 port 80 or port 443 The first that works is used and in case it loses connection it will retry them all again No port forwarding or other internet router configuration is necessary to use these features More information about the Remo...

Page 71: ...ommon 14 19 Q19 How many AC Current Sensors can I connect in one VE Bus system The current maximum is 9 sensors since Color Control GX v1 31 Note that each need to be configured separately with an assistant in the Multi or Quattro to which it is wired 14 20 Q20 Issues with Multi not starting when CCGX is connected Caution when powering the CCGX from the AC out terminal of a VE Bus Inverter Multi o...

Page 72: ...ntrol GX and easy to change Root password and more information is available here 14 22 Q22 How do I change the logo Typic the following address into the web browser of a device connected to the same network Using this address as a template http ip here logo php inserting your device s IP address between the square brackets The IP address can be found by going to Settings gt Ethernet or Wifi Once t...

Page 73: ...field or by repair departments Contact your dealer for a replacement Firmware versions until v2 30 did not report the error Since v2 30 its visible on the device itself in the GUI and on the VRM Portal 14 25 GPL Note The software included in this product contains copyrighted software that is licensed under the GPL You may obtain the Corresponding Source code from us for a period of three years aft...

Page 74: ...rator auto start stop GX Using Fischer Panda Generators GX GSM cellular modem VRM Portal Remote VEConfigure and remote firmware updates VRM Portal Documentation and troubleshooting Color Control GX Manual Page 70 More information ...

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