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Chapter 11 Maintenance and Troubleshooting
Troubleshooting
128 User Manual 7SMART102 Rev002
Formatting the
USB memory
stick onto the
SmartOTDR
If the USB icon is displayed on the upper banner of the screen,
when a USB memory stick is connected to the SmartOTDR, this may
means the memory stick must be formatted.
If the stick needs to be formatted, proceed as follows:
1 Insert the memory stick into one of the USB port on the top of the
SmartOTDR.
2 Press the H
OME
button
3 Validate the Settings icon to open the System Settings page.
4 On the right menu keys, successively select Expert tools > M edia
utilities > Usbflash Format.
5 Confirm your choice to actually format the USB memory stick.
Error message when USB has
been disconnected - The USB disconnection has not been done prop-
erly (see
“USB memory stick disconnection” on
page 98 )
- The data transfer was not completed when USB
key was disconnected.
No beep is emitted when the USB
memory stick is connected - A previous USB memory stick has not been prop-
erly disconnected (see
“USB memory stick discon-
nection” on page 98 ).
- The USB memory stick is not detected by the
SmartOTDR: use another memory stick, or another
storage media; or transfer data via USB cable (see
“Transferring files to a PC with the USB cable” on
page 93
).
Error message when upgrade via
Ethernet is confirmed - Check the Server Name is correctly entered (see
“Installation from another server” on page 119 )
Error message when upgrade via
USB key is confirmed Check the USB key is correctly connected (see
“USB memory stick connection” on page 98 )
Error message when unlocking
the instrument - The password is not the correct one (see “Locking
the SmartOTDR” on page 125 ).
Troubleshooting Solution
As for any media formatting, please note that all data present on
the USB memory stick will be irremediably lost.