ViaSat VMBR-1520, Installation, Operation And Maintenance Manual, Page: 71 / 88

VMBR-1520 Mobile Broadband Router Installation, Operation, and Maintenance Guide
Reshipment
Rev. 001 1075152
7-1
7. Reshipment
To ship the modem to another location, use the carton(s) saved during
the unpacking procedure. Place your contact information inside the
container in case the package is lost or misdirected during shipping.
7.1 Return to the Factory
To prepare the modem for return to ViaSat
®
, perform the following:
1. Contact the Network Operations Center (NOC) at ViaSat
®
and
request a Return Material Authorization (RMA) form and number to
return the equipment. The toll-free telephone numbers are:
Domestic – (888) 272-7232 International - (888) 832-8301
Additional information is available at our customer extranet located
here:
http://extranet.viasat.com/
1. After receiving the RMA form and number from ViaSat
®
, complete
the form, and enclose it with the equipment. Make sure all parts of
the RMA form are complete.
2. Do not remove any modules or attaching cables from the modem.
The modem should be configured as originally received from the
manufacturer. Use the carton saved during the unpacking
procedure in the applicable installation guide if possible.
3. If shipping from outside the USA, include a commercial invoice with
the following statement:
“American goods being returned for
repair”.
Note Before returning the
unit, it is important that a
Return Material
Authorization (RMA) form
and number is obtained
from the Network
Operations Center (NOC) at
ViaSat
®
.