ViaSat ViasatHD Pace 3000, User Manual, Page: 92 / 98

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General Problems
If you are experiencing difficulty with your box, check the troubleshooting table below –
this may provide the answer you are looking for .
Problem Possible cause Suggested solution
Your box doesn’t seem
to be working, and there
are no lights on the front
panel . Your box is not receiving
power . Make sure the lead from the 12 V power-supply
unit is properly plugged into your box . Check that
the 12 V power-supply unit is properly connected
to the mains supply, and that the mains supply is
switched on .
Check that the mains wall socket has power (try
plugging in a lamp) . If it is OK, there may be a
problem with your box or the 12 V power-supply
unit .
Your box doesn’t seem
to be working, and the
front-panel standby light
is
red .
Your box is in standby .
Press
S
on the front panel, or
S
on your remote
control .
Your box doesn’t seem
to be working, and the
front-panel standby light
is
green .
Your box is not correctly
connected to your other
equipment, or your
other equipment is not
correctly set up . Check that all the connections are properly
made .*
Check that your TV is plugged into the mains and
that it is switched on .
Your TV is not switched
to show digital satellite
channels . If your box is connected to your TV via a SCART
to mini-DIN lead, try selecting the appropriate AV
channel on your TV .
* Before you check connections between your equipment, make sure you disconnect
all your equipment from the mains supply . When you have finished checking and making
connections, safely reconnect all the equipment to the mains supply (see page 15) .
Solving Problems