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Chapter 2 - Installation
Chapter 2
Installation
2.1 Introduction
This chapter provides instructions and guidelines for installing the Series
3860 Digital Controller and for reshipment and storage as required.
2.2 Unpacking and Inspection
While unpacking, carefully compare bill of lading with equipment received.
Inspect for transit damage. If equipment is missing, carefully check and sift
through packing material to confirm. If errors are confirmed, notify ViaSat
and carrier as soon as possible.
2.2.1 Damage or Loss During Shipment
When equipment is damaged or lost in transit, the delivering transportation
company is required by law to make notation of damage or loss on the
freight bill. The carrier, not the shipper, should be charged with all damage
or loss. If damage or loss during shipping occurs, contact the carrier of the
equipment. Save the shipping carton. The carrier's inspector must examine
the carton and complete an inspection report.
2.3 Equipment
Return
ViaSat makes every reasonable effort to ensure that all items arrive safely and
in working order. When equipment is received, which is not in working
order, return the equipment to the factory for repair or replacement. Return
the equipment according to the following procedure. This procedure will
apply whenever equipment is returned for warranty or other services.
a) Notify ViaSat of the problem and request a Return Material
Authorization (RMA) number and shipping instructions. For a
current list of telephone and email contact information refer to
Contact Information section of the ViaSat internet site
(http://www.viasat.com).
b) Tag or identify defective equipment and note defect and
circumstances, if any. If known, reference sales order, purchase order,
and date equipment was received.
c) Reship equipment in original shipping container or use a strong
shipping container to protect equipment during shipment.
3862 Autotrack Controller
2-1
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