VGo Solution User Guide
v3.0.0
© Copyright 2011-‐16 VGo Communications, Inc. All rights reserved.
Page 1
User Guide
Includes
VGo Robot
VGo App for Windows
VGo App for Mac (OSX)
Page 1: ...VGo Solution User Guide v3 0 0 Copyright 2011 16 VGo Communications Inc All rights reserved Page 1 User Guide Includes VGo Robot VGo App for Windows VGo App for Mac OSX...
Page 2: ...Series i3 i5 i7 processor 2 GB RAM 9 OR 9 iPad Version 2 or later must have a front facing camera or iPad Mini 9 OR 9 iPhone 5 or later 9 VGo App for iPad and iPhone are not covered in detail in this...
Page 3: ...ound Remotely Driving the VGo 29 Turbo Mode 29 Taking a Snapshot 30 Using Auxiliary Camera Lights 30 The Controls Button 31 Using the Front Mics Only 31 About Stair Detection 32 Disabling Stair Detect...
Page 4: ...placement 54 Appendix 1 Configuring EAP Authentication 802 1X for WiFi connectivity 55 Introduction Introducing VGo and the power of robotic telepresence VGo gives you the ability to not only be in a...
Page 5: ...mance is dependent on the quality of the network connection from the VGo to the remote user Careful attention must be paid in particular to the WiFi environment to which the VGo connects to transmit a...
Page 6: ...arnings VGo is for indoor dry location use only Do not disassemble Refer servicing only to qualified and authorized personnel There are no serviceable parts inside the VGo other than the battery and f...
Page 7: ...ock Be sure there are no highly reflective materials nearby such as floor mirrors or polished metal cabinets that could cause the docking sensors to incorrectly guide the VGo Do not place any metal ob...
Page 8: ...e devices from bringing down the overall data rate of the network If the VGo will be setup for WiFi Roaming where it can automatically move from one access point to another as it travels around a buil...
Page 9: ...on in the VGo App for iPad Mouse with scroll wheel is highly recommended this is the easiest way to drive Camera microphone and speakers integrated or separately attached A headset can often improve a...
Page 10: ...u do not have this information check with the person responsible for the WiFi networks in your facility VGo cannot be setup and used if it is not connected to a WiFi network which in turn has access t...
Page 11: ...ts correctly in one direction Attach and tighten the Velcro strap to hold the battery firmly in place Using the Blue Button Touchpad During the setup process you will make selections and enter informa...
Page 12: ...e WiFi networks it will display a list of networks it has detected o If the required network is hidden Non broadcasted SSID enabled it will not be displayed in the list To connect to a network that is...
Page 13: ...o IP Address o SubNetmask o Default Gateway o DNS Nameserver The VGo will connect to the network this may take a minute or two A green check mark will appear on the screen Wait for a new screen that s...
Page 14: ...ard has not been activated The information you need is printed on the Quick Setup Guide in the box with your VGo If you want to use a different SIM card that has been activated follow the steps below...
Page 15: ...stic tab back up to secure the SIM card in place 5 Hold the white plastic screw cover strip so that the rounded end is up Starting at the top snap it back in place on the inside of the stalk 6 Press t...
Page 16: ...9 A message will notify you that a re boot is required Select YES 10 The VGo will restart and the Welcome Screen will again be displayed Select Next 11 On the first Network Settings screen use the blu...
Page 17: ...ate a VGo Community which will also create a personal account for you and then activate your VGo establish the association between you and your new VGo To use your VGo you ll also need to download the...
Page 18: ...nd install the software When it asks if you want to Run or Save select RUN If you get a popup window that says The publisher could not be verified select RUN During the install you ll need to check th...
Page 19: ...VGo into the box on the webpage and select Add o Note If screensaver photos are on the VGo display touch any blue button to bring up the previous active screen 6 You will now see your new VGo is the l...
Page 20: ...ts reserved Page 20 Adding Users As an administrator you can add additional users by assigning a username and password and granting access to VGo s Within VGoNet Manager click on the Users tab across...
Page 21: ...of the WiFi network and go back 10 or 15 feet to remain in good WiFi operating range If you continue to move further out of range the message Your WiFi Signal is Low will be displayed and you should n...
Page 22: ...Settings then Port Tester then Test to make sure ports are open If the ports are open and you still can t sign in most likely your Username and Password are not correct or are invalid If the ports are...
Page 23: ...option Type in the new VGo or contact nickname and select OK NOTE You can close the VGo App window at any time and the application will remain running in the background your status remains Available a...
Page 24: ...te VGo You will then see the view through the VGo s camera and hear the sound picked up by the VGo s microphones as if you were there Driving mode is enabled See below on how to drive Note that VGo s...
Page 25: ...see below Auto Camera Tilt enables VGo to automatically tilt the camera as you drive driving slower makes the camera tilt to the ground directly in front of it and driving faster makes the camera til...
Page 26: ...the VGo s speed where 1 is slowest and 5 is fastest Wireless Type Here you ll see WiFi or 4G LTE Wireless Signal Strength a message also warns you when you are driving in an area where the signal str...
Page 27: ...not hear you o The button will change color from white to orange o The distant VGo will display a message on its screen notifying people that you have muted o The distant VGo will still display your l...
Page 28: ...e camera down S tilts the camera up To look left or right Move your mouse pointer over the video window to illuminate the left and right arrows at the bottom of the window Click on the left arrow to l...
Page 29: ...n between the two the VGo will go forward while turning left or right 2 Using the arrow keys on your PC keyboard Up arrow Go forward VGo moves straight forward The VGo will accelerate up to its top sp...
Page 30: ...r completion you can view the photo immediately To do so click on Open Folder Photos are stored in a folder that is specified within Settings The default folder is VGo Files and Snapshots and is locat...
Page 31: ...up the controls menu Using the Front Mics Only VGo is designed to enable you to hear everything just as if you were there However in noisy environments you may not want to hear everything For example...
Page 32: ...may see that it is just a black extension cord running across your path To continue to drive forward you must disable the cliff sensor You can disable Stair detection for the duration of your visit Cl...
Page 33: ...k button The button flashes while the VGo is docking itself The VGo will position itself correctly in front of the dock turn around so it is not facing a wall and then back onto the dock o Once the VG...
Page 34: ...Go When someone calls your computer from their VGo App your computer will ring and the video window will open If it is a video call you will see yourself until you click the Answer button If it is an...
Page 35: ...s you can remove the notice from your screen o Encryption can be disabled if certain firewalls do not support it o To auto answer video calls that come into your computer from another user check the c...
Page 36: ...not enabled You must tilt the camera manually Click and Drag Driving o When using the mouse pointer to drive when you first click on the video window the mouse pointer will automatically move to botto...
Page 37: ...microphone loudness level Normally you shouldn t have to change the loudness level Note some operating systems may change this setting for you automatically Speakers o Enables you to select the speake...
Page 38: ...amera and displays the image it sees in a window This enables you to see that the camera is working properly Notifications Settings Sounds o Enable call sounds turns incoming call ringing on and off o...
Page 39: ...r tab Network Port tester This is a utility to see if the status of the outbound firewall ports that must be open for the VGo to work o Click on Test to run the test o In less than a minute results wi...
Page 40: ...facility Incoming visitors will be connected automatically unless you prefer to manually permit a person to enter your facility see SETTINGS below What the different lights on the VGo mean Lights sur...
Page 41: ...he background color of the indicator is Green the connection is good If the background color of the indicator is Yellow the local connection is good but there is no connection to the internet and the...
Page 42: ...hidden status information and controls They will appear at the top and bottom of the LCD Touch the blue button under Mute You can also just press the red Mute key on your handheld remote control o You...
Page 43: ...an be called If the presence indicator is red or grey that site contact is unavailable Contacts Contacts is a list people or locations that can access the VGo You can also initiate a connection to tho...
Page 44: ...he icon is the name of the person or VGo in that event On the right side of the screen is an indicator of when the event happened More details can be viewed by moving the highlight to the desired even...
Page 45: ...isturb on or off When set to Do Not Disturb it shows the VGo s presence to others as busy red ball so they cannot visit Disable auto answer o Auto Answer turns auto answer on or off The default is set...
Page 46: ...t to OFF if the type of flooring where VGo is being used triggers false warnings o Stair Detection prevents the remote user from driving the VGo over a drop off such as a stair or ledge Sometimes thes...
Page 47: ...rson had declined the update and are ready to take it at a later time from the main menu they would Select Settings Select Version Information Select Check for Updates Maximum Bitrate will send more d...
Page 48: ...ame that remote users will see in their contact list in their VGo App unless they have renamed it in their personal contact list o Domain the name of the domain used by VGoNet Version Information o Th...
Page 49: ...network with a hidden SSID select Add and the follow the prompts IPv4 Settings will have the values that were previously entered if your network requires a Static IP address Any of these values can be...
Page 50: ...take about 3 seconds at which time your audio video and driving is restored If you are at the edge of the range of your WiFi network and no stronger access points are available VGo will re connect to...
Page 51: ...ideo to the far end to give privacy to people who are with the VGo The lights surrounding the LCD will turn red and the camera will turn off and tilt down automatically Press it again to re start the...
Page 52: ...n the far end view and the local VGo view SWAP VIEW enables the person who is with the VGo locally to see what the far end person is seeing The SNAPSHOT button will capture the currently displayed vid...
Page 53: ...Drive or place the VGo facing the front of the charge dock within about ten feet Re charging the battery If you see a red line on the battery strength indicator the VGo must be recharged Using the ch...
Page 54: ...one is never far away when a person is done visiting using VGo Placement requirements Power source within reach of the Charge dock power cord 6 ft A solid wall or cabinet to brace the dock from moving...
Page 55: ...the list o If the WiFi network you require is hidden select Add Hidden enter the SSID On the next screen select the Authentication as WPA Enterprise or WPA2 Enterprise Select the EAP Method Methods s...
Page 56: ...If your network administrator requires a Static IP address you ll need the following additional information i IP Address ii Sub Netmask iii Default Gateway iv DNS Nameserver The VGo will then connect...
