VESTEL V3 5030, Faq, Page: 14 / 19

Vestel V3 5030 Smartphone FAQ
Audio support: MP3, AAC, AMR-NB,AMR-WB,WMA , G.711, GSM-EFR, GSM-FR , GSM-HR,
QCELP,EVRC,EVRC-B
If the problem occurs for supported format files, please force your smartphone shutdown by
pressing power button.

The file may have corrupted.
Download another copy of the file and try opening it again.

You can try opening the file using another media player application.

The file may be copyright-protected.
Obtain a non copyright-protected version of the file.

The battery level may be low.
Connect your phone to a charger and try again.
If the problem persists, contact Vestel Services.
2.8.3 What can I do if sound is not coming from voice or game data?

Please press the volume up button till it reaches the maximum level.

Make sure the volume setting for music/video/game/other media is not mute.
Go to Settings > Touch Device Tab > Sound & notification > Media volume

Make sure the volume setting in the app, which is playing voice or game data is not
mute.

Play other music file with the same app to test whether the problem still exists.

Play the same music file with other apps to test whether the problem still exists.

If the problem persists, please force your smartphone shutdown by pressing power
button.
If the problem persists, contact Vestel Services.
2.9 Email
2.9.1 What can I do if I cannot add an email account?
Please be sure that smartphone is connected to Internet. Then you can follow this steps.
Go to Settings > Personal Tab > Accounts > Add Account > Personal IMAP or Exchange or
Personal POP3
2.9.2 What can I do if I cannot send or receive email?

Make sure mobile phone is connected to Internet.

Make sure cellular data is on.
Settings > Network Tab > Data usage > Cellular data on