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Retail exchanges can only be provided within 30 days of
purchase directly from Vesta Precision. Products purchased
through resellers, retail partners, or other websites are not
eligible for a retail exchange. Please consult their exchange
policies for more information. We cannot provide a retail
exchange for any damaged devices not covered under our
limited warranty.
Warranty Replacements
Our products come with a 2-year limited warranty. Warranty
replacements are eligible within 2 years of original date of
purchase. To be eligible for a warranty replacement, you must:
•
Have purchased the product within the last 2 years
•
Have the original order number or email that was used
during your purchase. If purchased through a reseller, retail
partner, or other website, you must provide a copy of your
original receipt
•
Email us to request warranty service
Warranty replacements can only be provided within 2 years of
original purchase date. We cannot provide a warranty
replacement for any damaged devices not covered under our
limited warranty.
Shipping Charges
Shipping charges incurred in connection with the return,
exchange, or warranty replacement are paid for by Vesta via
prepaid waybill issued by the support team.