Requirements
9
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Chapter 9: Installing ViewPoint and Other Wave Workstation Applications
Wave Server Installation Guide
ViewPoint requirements
ViewPoint PC requirements
You can install ViewPoint on any PC that meets the following requirements:
•
Operating system
:
The following operating systems can be used:
•
Windows Server 2003, base release or higher
•
Windows XP SP2 or higher
•
Windows Vista, base release or higher
•
Windows 7 (32-bit and 64-bit versions)
•
Windows 8 (32-bit and 64-bit versions)
Important:
If your ViewPoint PCs currently use or will use the Windows Firewall,
review the important information in Appendix E, “Configuring Wave ISM for the
Windows Firewall.”
•
Processor
:
Minimum Pentium III.
•
Memory
:
Minimum 512 MB RAM for Windows 2003 Server or Windows XP. Minimum
2 GB RAM for Windows Vista.
This is the minimum memory required to support ViewPoint. More memory may be
required if other applications are running on the same PC. To manage thousands of voice
messages or call recordings, consider using the Wave Archived Recording Browser
instead of or in addition to ViewPoint.
•
Disk space
:
20 MB free disk space.
•
Software
:
The following are required:
•
TCP/IP with Microsoft Network Client.
•
.NET 3.5 SP1 (installed automatically with ViewPoint if not detected on the
workstation application PC.)
•
Hardware
:
Sound card and speakers to listen to voice messages and call recordings and to
hear call announcements without using a phone.
•
Network connection
:
TCP/IP connection to the Wave Server, as well as access to the
Wave Server’s file shares (\Netsetup, \Reports, and \Buffer).
•
Microsoft Excel:
In order to run any of the Contact Center Reporter reports (available
from the ViewPoint Tools menu), you must install Excel version 2003, 2007, or 2010
(32-bit versions only) on the ViewPoint PC. For more about Wave Contact Center
Reporter requirements, see Chapter 13 in the
Wave ViewPoint User Guide
.
Release 4.0
June 20, 2013
Summary of Contents for WAVE IP 2500
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