Vertical Comdial DX-80, Technical Manual

Page: 156 / 322

P
ROGRAMMING
C
ALL
H
ANDLING
> S
ETTING
U
P
T
RANSFER
R
ECALLS FOR
I
DLE AND
B
USY
E
XTENSIONS
DX-80 Program-
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6.10 Setting Up Transfer Recalls for Idle and Busy Extensions
The system allows extension users to transfer calls from their extensions to other extensions, while maintaining the
privacy of the connection. This means that calls can be routed to DX-80 system destinations (extensions, UCD
groups, virtual numbers, etc.) in such a way that the wrong party cannot easily intercept them.
There are two types of transfer you may use:
• Screened/Supervised transfer, and
• Unscreened/Unsupervised transfer.
Supervised transfer means that before the transfer is completed, the system announces the call to the destination
extension. This transfer method allows the transferring party to transfer the call to another extension if the desti-
nation extension cannot take the call.
Unsupervised transfer means that the system simply delivers the call to the destination, regardless of the desti-
nation’s readiness to accept the call.
When extension users complete a transfer the system places the outside line on exclusive hold. The call can then
be retrieved only at the extension user’s telephone or the telephone where they transferred the call.
Calls that are transferred are subject to a unique transfer recall time. When transferred calls go unanswered at the
destination, the system recalls (rings) the call to the transferring party when this timer expires. There are two recall
timers that affect transferred calls:
• Transfer-Busy Recall Time, and
• Transfer-Idle Recall Time.
Idle and Busy represent the status of the destination extension during unsupervised transfers. If the destination
extension is busy, the system uses the Transfer-Busy Recall Timer. If the extension destination is idle, the system
uses the Transfer-Idle Recall Timer.