Vertical comdial DX-120, Installation And Maintenance Manual

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DX-120 Installation and Maintenance Manual
T
ROUBLESHOOTING
I
NSTALLATION
ISSUES
Implementing Delayed Ringing (continued)
I
NSKIN
V
OICE
M
AIL
•
If you use UCD groups 6 through 23, you do not have to modify TRANS.TXT unless you want a specific
routing box or mailbox to answer.
•
If you use UCD group 1 through 5, you must modify the TRANS.TXT to route the integration to the proper
Routing Box/greeting desired.
EXAMPLE
PC8:
• UCD Group 1 (410) will re-route to Voice mail with the string; a9b2d13 . The line in
the TRANS.TXT currently reads:
a9byd13=3301
• Modify this line to read:
a9byd13=9
• Make sure the initial routing box destination for digit 9 is the routing box’s extension
number.
• UCD group 6 (415) will re-route to VM with the String;
a9b2d63
. This digit string
will get a success on the rule:
a9bydz=
• The above will follow the voice mail’s Line Information screen to answer the call
based on Day, Lunch or Night. So, if you need the voice mail to answer with a
different greeting, (i.e., routing box 805) you must add a line to the TRANS.TXT
above the following rule:
a9byd63=805
a9bydz=
E
XTERNAL
V
OICE
M
AIL
: D
EBUT
-S
MALL
O
FFICE
L
ITE
EXAMPLE
UCD group 1 (410) will re-route to voice mail and receive the digit string:
348
requiring a rule to
be added
3X=9
or
348=805
NOTE
This method can be used for Auto Attendant options when customers, for
example, want to press 4 for technical support, ring a group of phones, and then
route back to Voice mail and play a specific greeting.