Making Calls
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9
Basic Operation
Wave Phone User Guide
Making Calls
Dialing Internal and External Numbers
Internal calls are calls to other Wave extensions. External calls are calls to outside numbers,
including calls to another phone system (PBX), a Centrex extension, another Wave system such
as a branch office, and an Internet address.
Note:
If you encounter a delay after dialing before your calls are connected, press # after the
extension or number (for example, 187#) to skip the delay.
To Dial an Internal Number
Do one of the following:
•
Dial the extension number.
•
Dial the extension number followed by * to go directly to voicemail (if your
administrator has enabled that feature).
•
Press
411
for the dial-by-name directory.
To Dial an External Number
You must dial an access code to start dialing an external number. Ask your Wave System
Administrator what types of external calls you can place and what access codes you must use.
Enter
<access code><phone number>
.
Example:
In the U.S. if you want to call the external phone number
555
1212
,
you must dial
9
(the
usual access code) before you dial
555 1212
.
Dialing by Name
You can dial another Wave user by name if you do not know the other user’s extension.
Hint:
Your System Administrator can remove you from the dial-by-name directory, or you can
remove yourself using ViewPoint, so that only callers who know your extension can dial you.
To Dial-by-Name
Press
411
.
If you are using a digital phone with softkeys, you can also press
MENU
softkey and
then the
DIAL
softkey, and then scroll through the list to select the name to dial. See
Chapter 6 for more information about the buttons and keys available on your particular
digital phone model.
Wave 4.0
June 2013
