Managing Your Voicemail Account
4
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12
Using Voicemail
Wave Phone User Guide
•
With a Callback Number
—You can add an external “callback” number for the
recipient. This provides him/her with a number to which they can reply. However, this
only applies to external callback numbers. You will be prompted to enter the external
number.
After you have pressed # or 1 (as per the prompt) to accept the recording you have just made:
Press
5
to mark the message as
Urgent
.
or,
Press
6
to mark the message as
Private
.
or,
Press
7
to enter an (external only)
Callback Number
.
Managing Your Voicemail Account
You will only have to access these account management features from time to time. These
features include:
Recording Your Voice Title (Name)
This is the recording the callers hear after they dial your extension.
Example:
The Automated Attendant might state “You will be connected to...”, then your Voice Title
recording will be played: “John Smith”.
Recording and Managing Greetings
These are the messages that callers hear when they reach your voicemail. You can record and
store multiple greetings for use in different situations.
Example:
When a caller reaches your voicemail, your greeting might state: “You have reached the
voicemail of John Smith. I am away from my desk at the moment, so please leave a your
name, message, and number at the sound of the tone.” or “You have reached the voicemail
of John Smith. I am out of the office until June 18th. If you need immediate assistance,
please contact Jane Doe at extension 1234.”
Setting Up Voicemail Notification
You can designate a number at which the system will contact you if a voicemail has been
received in your mailbox. This can be either an internal (extension) or an external number (such
as your home phone).
Wave 4.0
June 2013
