Listening to and Managing Messages
4
-
8
Using Voicemail
Wave Phone User Guide
Replying to a Message
You can send an immediate reply to the person who left the current voicemail. Your reply will
be left as a new message for the user(s) the next time he/she logs into voicemail. If the message
was sent to multiple recipients, you have the choice of replying to just the original sender or to
all recipients.
During a message, or as soon as it has finished playing:
1.
Press
4
to access additional Listening Options.
At the prompt:
2.
Press
1
to access reply options.
3.
Press
1
to send your reply to the original sender only.
or,
Press
2
to send your reply to all recipients (if the original message was sent to
multiple recipients).
At the tone.
4.
Record your reply, then press
#
to complete the recording.
5.
Set deliver options (see page 4-10) or re-record your message, as needed.
6.
Press
1
to send your reply.
Forwarding a Message to Another User in the System
You can send a copy of the current message to the voicemail of one or more users in your Wave
system. In addition, you can include a recorded message that explains the reason you are
forwarding the message.
Example:
“I just received this message from our customer, Mr. Jones. Can you please call
him and answer his questions? Thanks.”
During a message, or as soon as it has finished playing:
1.
Press
4
to access additional Listening Options.
At the prompt:
2.
Press
2
to access the forwarding feature.
At the tone:
3.
Record your message, then press
#
.
Wave 4.0
June 2013
