Verizon Jetpack - MiFi 7730L User Manual Download Page 117

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112

Technical Support

IMPORTANT

Before contacting support, be sure to re-start both your computer and the

MiFi 7730L.

Technical Support

Contact your service provider for assistance. When calling, you may be asked for the wireless
number of your Jetpack. To find your Jetpack’s wireless number, go to

About Jetpack > Jetpack Info

on your device, or

http://my.jetpack

on the Web User Interface.

Summary of Contents for Jetpack - MiFi 7730L

Page 1: ...User guide Verizon Jetpack MiFi 7730L...

Page 2: ...or otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act or any successor legislation or in viola...

Page 3: ...4G LTE SIM Card 14 Universal Charging 15 Battery Tips 16 Power the Jetpack On and Off 17 Power On 17 Power Off 17 Connecting to Your Jetpack 18 Using Your Jetpack After Setup is Complete 19 Using the...

Page 4: ...splay 85 On the Jetpack Admin Website 85 Wi Fi Protected Setup WPS 86 On the Jetpack Display 86 Messages 87 On the Jetpack Display 87 On the Jetpack Admin Website 88 MiFi Share 90 On the Jetpack Displ...

Page 5: ...Support 112 Product Specifications and Regulatory Information 113 Product Specifications 114 General 114 Technology Bands 114 Environmental 115 Regulatory Statements 116 Wireless Communications 118 L...

Page 6: ...Overview Power Management Caring for Your Jetpack Getting Started 1...

Page 7: ...e simultaneous dual band Wi Fi with 802 11ac Guest Network 2 4 inch TFT color touchscreen Universal QuickCharge Charging Type A USB connector provides a spare charge for tablets smartphones and other...

Page 8: ...ith all major operating systems Works with the latest versions of browsers including Android Google Chrome Firefox Internet Explorer Safari and Mobile Safari To use Wi Fi mode your computer or other d...

Page 9: ...Share file sharing via mass storage Color Touchscreen 2 4 in Displays device status data usage and number of users connected Swipe left right up or down to access available menu options Battery Compa...

Page 10: ...ted Roaming If this icon is displayed your Jetpack is connected to a network outside the home network area Wi Fi Indicator Displays when your Jetpack Wi Fi network in turned on Messages If this icon i...

Page 11: ...ycle Settings Tap the icon to display settings options including Wi Fi screen timeout audio on off audio alerts and network technology Universal Charging Tap the icon to display Universal Charging sta...

Page 12: ...harger is plugged into a wall socket Please ensure the wall socket is located near the equipment and is easily accessible The Jetpack battery charges while it is plugged into the charger When the batt...

Page 13: ...n Novatel Wireless recommends the following guidelines Protect the Jetpack from liquids dust and excessive temperatures Do not apply adhesive labels to the Jetpack they might cause the Jetpack to pote...

Page 14: ...Accessing the Network Using Your Jetpack for the First Time Connecting to Your Jetpack Caring Your Jetpack After Setup is Complete Caring for Your Jetpack 2...

Page 15: ...h LTE Download typical download speeds of 5 12 Mbps Upload typical upload speeds of 2 5 Mbps 3G Mobile Broadband with EVDO Rev A Download typical download speeds of 600 1 4 kbps with bursts up to 3 1...

Page 16: ...rm your computer meets the minimum system requirements See System Requirements on page 3 Fully charge the battery See Charging the Battery on page 12 Power on the Jetpack See Power the Jetpack On and...

Page 17: ...r end of the wall charger into the appropriate electrical outlet CAUTION Use only batteries and chargers with your Jetpack that have been approved by Novatel Wireless for optimal performance and safe...

Page 18: ...ith the gold colored contacts on the MiFi 7730L and gently slide the battery into place Replace the cover by setting it on the Jetpack where the notches align then press on the cover until it clicks i...

Page 19: ...elease then carefully slide the card backwards to remove NOTE Should your 4G SIM card be lost or damaged contact your network operator To install a new 4G LTE SIM card Lift to open the SIM Card access...

Page 20: ...an additional device using your Jetpack To charge an additional device Slide the port shield to expose the USB universal charging port Connect the USB cable to the device to be charged Connect the ot...

Page 21: ...p it near room temperature When storing your battery keep it uncharged in a cool dark dry place Never expose batteries to temperatures below 20 C 4 F or above 60 C 140 F Never leave the Jetpack in an...

Page 22: ...play lights up After the initial startup screens display the Home screen and menu options are available Power Off Press and hold the Power Button until the display shows MiFi The Jetpack will continue...

Page 23: ...eless network and name Open the Wi Fi application or controls on the computer or Wi Fi enabled device that you want to connect to your Jetpack and find the Wi Fi name SSID Tip The steps to connect to...

Page 24: ...enabled You can change the security settings using the Jetpack Admin website To change your Jetpack security settings Open the web browser of a device connected to the Jetpack and enter http my jetpac...

Page 25: ...Password from My Jetpack Home select Manage My MiFi Change my Jetpack Admin Password Enter your current Admin Password in the Enter current password field Enter your new password in the Enter new pas...

Page 26: ...21 Click Save Changes Change Jetpack Admin Password...

Page 27: ...of the screen Check the status indicators for network signal strength data traffic activity unread Verizon system messages active roaming and battery strength To view your current data usage Use the...

Page 28: ...up or down to select the desired option then tap to open Continue to tap the desired option to move through any additional screens Tap Menu to Open Menu Options Swipe Up Down to Desired Option Tap to...

Page 29: ...Managing Your Jetpack My Jetpack Home Data Usage Connected Devices Jetpack Settings Universal Charging Messages MiFi Share About Help My Jetpack Settings 3...

Page 30: ...plays Use the status bar to monitor network signal strength data activity roaming messages connected devices universal charging and battery life Use the Data Usage meter to monitor current data usage...

Page 31: ...nnected device s web browser and type http my jetpack or http 192 168 1 1 into the address bar Press Enter The My Jetpack Home page opens See Sign In on page 27 My Jetpack Home Click Sign In in the up...

Page 32: ...ssword is found on the Jetpack by selecting Help Jetpack Admin website in the Sign In field at the top right corner of the window Click Sign In If you forget your Admin Password click I Forgot the Adm...

Page 33: ...28 My Jetpack Home Menu Panel...

Page 34: ...Power on your Jetpack by pressing and holding the power button until the display lights and the Home screen displays Tap Menu to display a list of Menu options To return to the Home screen tap the Hom...

Page 35: ...nly used links and all available menu options for your Jetpack My Jetpack Home contains the following quick link menu options Manage My Jetpack See Manage My Jetpack on page 31 My Account Tools See My...

Page 36: ...ttings See Customize my Wi Fi Settings on page 32 Change my Jetpack Admin Password See Change my Jetpack Admin Password on page 33 Set GPS Options See Set GPS Options on page 34 My Jetpack Home Manage...

Page 37: ...n Customize my Wi Fi Settings takes you to the Jetpack Settings page Wi Fi menu where you can customize Wi Fi profiles and view details about the devices connected to your Jetpack See Wi Fi on page 57...

Page 38: ...is the password you use to Sign In to Settings To change the Admin Password used to Sign In to your Jetpack Enter your current Admin password in the Enter current password box then click Continue Jet...

Page 39: ...u sign in to Jetpack Settings you will need to use the new password Set GPS Options Clicking on Set GPS Options will take you to the Jetpack Settings page where you can configure the GPS settings for...

Page 40: ...Confirmed after reading and agreeing to the GPS Agreement Jetpack Settings GPS Agreement Select the desired option from the Turn off drop down menu The choices are Always on or Turn off on power down...

Page 41: ...a USB cable a NMEA serial port is available to applications that can use a NMEA stream To use GPS over Wi Fi NMEA click the Turn on GPs over Wi Fi checkbox GPS Download GPS Over Wi Fi Drivers Click Do...

Page 42: ...p Planner See Trip Planner on page 41 My Jetpack Home My Account Tools My Verizon Wireless Clicking on My Verizon Wireless takes you to the Verizon Wireless website where you can manage your wireless...

Page 43: ...4G LTE Data Prepaid and Voice Messaging To display detailed information about Verizon Wireless coverage in your area U S Type your Street Address City and State or Zip code in the appropriate field t...

Page 44: ...Zip code in the appropriate field then click the magnifying glass icon To limit the coverage areas by service type click the button by the service type desired Verizon International Coverage Map Use t...

Page 45: ...the Data Calculator to select the best Verizon plan to meet your needs Select your device type at the top of the page Your choices are 3G and 4G Smartphones 3G Mobile Broadband and 4G Mobile Broadban...

Page 46: ...travel and see if your device is covered To use the interactive Trip Planner Enter your destination in the Location panel You can add up to 8 countries or 7 countries and 1 cruise ship Click Add to Li...

Page 47: ...ted your device click Check Compatibility to see if it s compatible with your destination Verizon Trip Planner Check Compatibility Click Estimate My Usage to show your plan options Verizon Trip Planne...

Page 48: ...the following options Attend a Wireless Workshop See Attend a Wireless Workshop on page 44 Community Forum See Community Forums on page 45 Device Support Page User Guide See Device Support Page User...

Page 49: ...e My Jetpack Home page to display the Wireless Workshops page Select a topic from the I WANT TO LEARN ABOUT dropdown menu Enter your Zip Code into the NEAR field then select a location from the dropdo...

Page 50: ...um and ask a question or read questions and answers from other device users Select Verizon Jetpack from the carousel of devices at the top of the page Enter your question into the Type your question f...

Page 51: ...i to display the Wi Fi options Select Network Selection to select you Primary and Guest Network settings Select Wi Fi Name Password to display your current Primary and Guest Network Wi Fi Name and Pas...

Page 52: ...MAC details for each device connected to the Jetpack Primary Network and to block or unblock each device Select the Guest Network option to display the type name DNS and MAC details for each device c...

Page 53: ...g Primary Network Displays the IP Address MAC Address and Link Local of all devices connected to the Wi Fi network The Wi Fi network name is displayed after the heading Guest Network Displays the IP A...

Page 54: ...If you have used this interface to assign a name to a connected device the assigned name displays in place of the hostname In rare cases the hostname may be unavailable You can use the Edit option All...

Page 55: ...Select Device Type Click Save to finish editing the device Jetpack Connected Devices Accept Changes Change the Maximum Number of Connected Devices To change the maximum number of connected devices Cl...

Page 56: ...51 The Jetpack Settings Wi Fi page opens Select the number of devices from the Maximum Wi Fi connected devices dropdown menu Change Maximum Number of Connected Devices Click Save Changes...

Page 57: ...ws you to change the name of any connected device Connection Type Displays an icon to indicate the connection type for each connected device IP Address The IP address of the connected device Link Loca...

Page 58: ...tion or if Data Usage information is not available on the Home screen Menu to display Menu options Select Data Usage to display current data usage date a data usage meter amount of data used total ava...

Page 59: ...lay the Data Usage page and access information specific to your particular plan Jetpack Data Usage NOTE Roaming charges or roaming minutes may not be included in your estimate Credits and adjustments...

Page 60: ...plays Tap Menu to display Menu options Select Settings to display the Settings options Select the Audio Alerts to display Audio Alerts options Select Screen Timeout to display Screen Timeout options S...

Page 61: ...password and preference changes obtain software update information backup and restore files to your Jetpack and set GPS preferences The Jetpack Settings page contains the following sections Wi Fi See...

Page 62: ...ng Wi Fi Name Password to select the type of security and to turn ON OFF Wi Fi Options for each network You can also access and customize the Advanced Wi Fi settings The Wi Fi section includes the fol...

Page 63: ...y and Guest networks Open the 2 4 GHz Band dropdown menu and select one of the options Your available options are Off Primary network or Guest network Open the 5 GHz Band dropdown menu and select one...

Page 64: ...ize the Band Settings Click on the 2 4 GHz Band Settings or 5 GHz Band Settings link to display the available Band Settings options Open the appropriate Band Setting dropdown and highlight to an optio...

Page 65: ...and Password Key select the type of security and turn Options ON OFF for your Primary Network To change the Primary Network Wi Fi Name SSID Delete the existing Wi Fi name from the Wi Fi Name SSID fie...

Page 66: ...ions Select the appropriate type of security Click Save Changes to accept and activate the selection To select or change the Wi Fi Password Key for the Primary Network Delete the existing Wi Fi name f...

Page 67: ...he Guest Network to temporarily share Internet access with guests It creates a separate Wi Fi network with a different name and password and provides the same configuration options as the Primary netw...

Page 68: ...pack settings and set GPS preferences The Jetpack Settings Jetpack section contains the following menu options Jetpack Admin Password See Jetpack Admin Password on page 64 Preferences See Preferences...

Page 69: ...splay Jetpack Admin Password Change the Admin Password To change your Admin Password Type your current password in the Current Admin Password field Select Continue to display the Change Jetpack Admin...

Page 70: ...65 Click Save Changes to save any changes made to your password Changes to Jetpack Admin Password...

Page 71: ...to allow settings to be changed from the Jetpack display Universal Charging Use this feature to charge your cellphone or similar device Device Preferences Allows you to set the behaviour of the Jetpac...

Page 72: ...on Displays information for the current software version date of last check for updates and the number of updates currently available Checked for New System Update Displays the date of the last softwa...

Page 73: ...o your Jetpack Click Browse and select a file then enter the Admin Password in effect when the backup file was saved in the Admin Password field and click Restore Now Restore to Factory Defaults Allow...

Page 74: ...your Jetpack settings to your Jetpack device Click Browse to navigate to the desired settings backup file saved on your computer Enter the Admin Password in effect when the backup file was saved in t...

Page 75: ...ws you to set when the GPS receiver will turn off once it is on GPS over Wi Fi NMEA Allows you to download and install the GPS over Wi Fi driver for your computing platform Jetpack Settings Jetpack GP...

Page 76: ...71 The active GPS page displays showing your current location on a map and providing options to manage when GPS is turned off and to download GPS drivers Jetpack Settings Active GPS...

Page 77: ...i Fi Drivers and select the appropriate driver from the list of available drivers Save the driver to the desired location on your computer Open the driver exe file and follow the installation instruct...

Page 78: ...ll MAC filter and LAN settings as well as options for configuring port filtering and forwarding applications IMPORTANT Changing the Jetpack s Advanced settings can adversely affect stability performan...

Page 79: ...e 75 Manual DNS See Manual DNS on page 77 SIM See SIM on page 78 Firewall See Firewall on page 79 MAC Filter See MAC Filter on page 80 LAN See LAN on page 81 Port Filtering See Port Filtering on page...

Page 80: ...rk technologies whivh will be used The choices are Global LTE only CDMA only and LTE UMTS GSM Content Delivery Optimization CDO Provides better download performance for a single user Show Advanced Set...

Page 81: ...etwork technology from the dropdown menu Choose from Global LTE only CDMA only and LTE UMTS GSM Click Save Changes to accept and finalize the revised preferred network setting To turn on Content Deliv...

Page 82: ...ect up to two DNS IP addresses Jetpack Settings Advanced Manual DNS To manually select a Domain Name Server Click the box next to Enable manual DNS Enter the IP address for the first DNS in the DNS 1...

Page 83: ...he current status of the SIM card Possible values include Ready This is the normal state The SIM PIN is not used PIN Locked The SIM PIN must be entered before you can use the mobile network PUK Locked...

Page 84: ...this option should be turned on If OFF VPN clients are not allowed to connect IPv6 Transparent Mode Allows connected devices to be accessible from the Internet DMZ IPv4 Allows the connected device spe...

Page 85: ...fresh Use to refresh the screen and delete any unsaved changes Add Device Use to add a new device to the devices list Save Changes Use to activate and save new settings Jetpack Settings Advanced MAC F...

Page 86: ...uld be left turned on Start DHCP address range at The start range of IP addresses reserved for use by the Jetpack s DHCP server table DHCP address range The current range of IP addresses reserved for...

Page 87: ...plications list but do not select HTTP you can connect to a VPN server but you cannot connect to a web page using your Internet browser The Port Filtering menu contains the following sections Applicat...

Page 88: ...The Custom Port Filtering page uses check boxes to turn on port filtering for custom applications Similar to the Applications list you must turn on custom applications so they can connect to the Inter...

Page 89: ...rwarding must be used in order for the games to function correctly The Port Forwarding menu contains the following sections ON OFF Slide the ON OFF button to ON to activate Port Forwarding Default App...

Page 90: ...screen displays Tap Menu to display a list of Menu options Select Universal Charging to display remaining battery charge Tap Universal Charging to display an animation showing how to connect and char...

Page 91: ...by pressing and holding the power button until the display lights and the Home screen displays Tap Menu to display a list of Menu options Select Wi Fi to display Wi Fi options Select Wi Fi Protected...

Page 92: ...es On the Home screen tap Menu then select Messages to display the the Messages page Swipe to scroll through the messages To delete the message tap the Delete button To retain the message swipe to mov...

Page 93: ...ssages and allows you to delete messages individually or all messages at one time Unread messages are marked with a red message icon Jetpack Messages To delete existing messages To delete one message...

Page 94: ...89 To delete all messages at one time click Delete All Messages at the bottom of the page Jetpack Messages Delete All...

Page 95: ...me screen tap Menu and select MiFi Share to display the MiFi Share options Select the desired option and tap the ON OFF button to turn the setting ON or OFF To display instructions on how to access sh...

Page 96: ...folders click on the How do I access the shared folders link To allow users to share the Jetpack touchscreen and change settings slide the Show MiFi Share in the Touchscreen Menu ON OFF to ON To selec...

Page 97: ...ation versions Tap Check for Update to check for the latest Software version available If an update is available you can choose to download and install the update using your Jetpack device Tap OK to r...

Page 98: ...n the Home screen tap Menu then select About Jetpack to display model number software and configuration versions and wireless number Swipe to navigate to display the IMEI battery level internet status...

Page 99: ...the following menu options Internet Status See Internet Status on page 94 Jetpack Info See Jetpack Info on page 96 Diagnostics See Diagnostics on page 97 Logs See Logs on page 101 Internet Status The...

Page 100: ...to the network Received The amount of data received from the network IPv4 The IPv4 section has the following options IP Address The IP address for the Jetpack Mask The subnet mask network setting for...

Page 101: ...current Jetpack version Configuration version Software Components MiFi OS version The Jetpack operating system OS including its components version Modem FW version The current modem firmware version...

Page 102: ...tly for troubleshooting and is not required for normal operation The Diagnostics page contains the following sections Modem See Modem on page 98 4G LTE Network See 4G LTE Network on page 99 GSM UMTS H...

Page 103: ...M card is missing or this field indicates some form of SIM error the Jetpack will not be able to connect to the mobile network ICCID The ID number assigned to the SIM Card MIN MSID The Mobile Identifi...

Page 104: ...A HSPA and HSPA DC PLMN ID The name and or ID of the Public Land Mobile Network Cell ID The value identifies the cell tower currently in use RSSI Indicates the RSSI for the GSM UMTS HSPA signal RSSI i...

Page 105: ...est Click on Field Test to provide a list of low level network parameters which can be helpful for technical support staff when they troubleshoot network connectivity issues About Jetpack Diagnostics...

Page 106: ...rd various operations and are used for troubleshooting and are not needed for normal Jetpack operation About Jetpack Diagnostics Field Test Turn on Logs To turn on system logs Select the checkbox next...

Page 107: ...logs Deselect the checkbox next to Turn on logs About Jetpack Logs Turn Off Click Save Changes About Jetpack Logs Save Changes Delete System Log To delete a system log Select the checkbox next to Tur...

Page 108: ...letion of system logs from the dropdown menu next to Delete system log The choices are after 1 4 days If the system log is full then the oldest data is discarded regardless of this setting About Jetpa...

Page 109: ...i Fi Wi Fi Protected Setup WPS Tutorial Unlock SIM Universal Charging MiFi Share and GPS Swipe up down to highlight the desired Help option then press to display option choices and information Tap to...

Page 110: ...nd the Jetpack Admin Website as well as links to access Jetpack Advanced Features The Help Support section provides links to Quick Links Self Service Support and Customer Care The Help page contains t...

Page 111: ...Overview Common Problems and Solutions Technical Support Troubleshooting 4...

Page 112: ...e following tips can help solve many common problems encountered while using the Jetpack First Steps Make sure you are using the Jetpack in the correct geographic region Ensure that your wireless cove...

Page 113: ...e wall charger How do I reset the Jetpack back to factory settings The master reset button is in a small hole located on the bottom of the Jetpack underneath the battery cover This button returns the...

Page 114: ...Reorient your device If you are inside a building or near a structure that may be blocking the signal change the position or location of the device For example try moving your device close to a window...

Page 115: ...the Connected Devices icon in the status bar will show a connected device I see the network name but cannot connect to my Jetpack Go to Wi Fi Name Password to check that you are using the correct Wi F...

Page 116: ...lay more detailed information for connected devices go to http my jetpack to open the Home page then Sign In using your Jetpack Admin Password Select Connected Devices from the Navigation panel to dis...

Page 117: ...mputer and the MiFi 7730L Technical Support Contact your service provider for assistance When calling you may be asked for the wireless number of your Jetpack To find your Jetpack s wireless number go...

Page 118: ...Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal Product Specifications and Regulatory Information 5...

Page 119: ...efault SSID MiFi7730L XXXX Battery Size Time required for full charge Usage 4400 mAh 3 hours when not in use Up to 24 hours Chip Set QUALCOMM MDM9640 Interface Type Type C USB Port for Quick Charge ch...

Page 120: ...onto hard surface stone concrete metal without mechanical electrical or functional damage except for slight scratches or mars The housing will withstand drop from 1 25m onto hard surface stone concret...

Page 121: ...o an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help This device complies with Part 15 of the Feder...

Page 122: ...r better signal reception coverage range and data throughput do not place the router near any physical obstruction including in a pocket or in close proximity of any object For RF Safety a mandatory m...

Page 123: ...EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE The exclusive remedy for a claim under this warranty shall be limited to...

Page 124: ...facilities vehicles using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would...

Page 125: ...e sensitive to electrostatic discharge ESD Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device If the software i...

Page 126: ...to fire explosion or other hazard Only use the battery for the system for which it was specified Only use the battery with a charging system that has been qualified with the system per this standard U...

Page 127: ...Glossary 6...

Page 128: ...communication standards in the 2 4 3 6 and 5 GHz frequency bands bps Bits per second The rate of data flow Broadband High capacity high speed transmission channel with a wider bandwidth than conventi...

Page 129: ...Service Provider Also referred to as the service carrier an ISP provides Internet connection service See Network Operator Kbps Kilobits per second The rate of data flow LAN Local Area Network A type o...

Page 130: ...for computing device peripherals such as a printer mobile modem etc USB connectors may be used for data transfer or charging USB Port Types The USB ports on computers and hubs have a rectangular Type...

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