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Verizon Delphi Connect 4G LTE ACT233L, User Manual

The Verizon Delphi Connect 4G LTE ACT233L is a cutting-edge device that allows you to monitor and manage your vehicle remotely. Stay connected and in control by downloading the user manual for free at manualshive.com. Get detailed instructions on how to make the most of this innovative technology.

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69. How do I properly remove my module?

If possible, support the vehicle OBDII connector housing and gently wiggle the module as you 

pull uniformly outward away from the vehicle OBDII connector. Note that the module is  

designed for a snug fit and may require a strong pull to fully remove it.

70. Why is it hard to disconnect the module from the OBDII port?

The module was designed to maintain a secure and snug fit on all vehicles so that it would never 

come loose or fall off the connector. Vehicles which are driven on bumpy roads create excessive 

vibration which could loosen the module if it weren’t designed for a snug fit.

71. Should I disconnect the module before having my vehicle jump started?

Delphi recommends disconnecting your module when jump starting your vehicle.

72. I have a Check Engine Light on but I don’t see anything on the Health page. Why?

Diagnostic codes will automatically be scanned when the module is installed. Anytime following 

installation, to retrieve current codes, you need to press the refresh button on the health page 

in the website (not the smartphone app) and follow the instructions. If your error codes still do 

not show up, your vehicle manufacturer may have manufacturer specific codes they have not 

shared with other tool providers, which prevents the module from properly reading these codes.

73. What codes are pulled during a vehicle health scan (pending, active, historical)?

The vehicle scan will display the diagnostic codes reported by the vehicle. The codes returned 

varies by vehicle manufacturer but in general these are codes that have been set since the last 

time the codes were cleared in the vehicle.

74. Can I clear Diagnostic Codes in my car?

Yes, you can send a command to your vehicle to clear the diagnostic codes. Navigate to the 

Health page. On an Android, open the soft menu and tap Clear trouble codes and then tap 

Vehicle. On an iPhone, tap Clear on the Health page then tap Clear Vehicle. Note: Simply clearing 

the diagnostic codes in your vehicle will not repair any problems it may have. Driving a vehicle 

that has diagnostic problems without first repairing them may cause damage to your vehicle. 

You should always correct any problems before clearing the diagnostic codes in your vehicle.

Summary of Contents for Delphi Connect 4G LTE ACT233L

Page 1: ...User Guide Delphi Connect 4G LTE...

Page 2: ...spot 26 First Time Setup Using Delphi Connect Website 27 Launch Your Internet Browser 27 Sign In to Your Delphi Account 27 Find Your Vehicle s OBD Connector Port 30 Need help finding your vehicle s OB...

Page 3: ...nce 78 Delete an Existing Geo Fence 83 Enable or Disable a Geo Fence 86 Live Tracking 90 Alerts 94 Clearing Alerts 96 Health 98 Performing a Diagnostic Code Scan on Your Vehicle 99 Clearing Diagnostic...

Page 4: ...153 Edit Your Vehicle Information 155 Configuring Reports 159 Configuring the One Time Report 159 Configuring the One Time Report 164 Configuring Alerts 168 Configuring the Geo Fence Alerts 168 Confi...

Page 5: ...eviewing the Terms of Use and Privacy Policy 239 Logout 241 Using the iPhone App 242 Forgot Username or Password 242 Navigating Around 246 Refreshing Your Vehicle Data 248 Selecting Your Vehicle 249 D...

Page 6: ...322 Settings 328 Account Settings 329 User Settings 329 Account Email Address 329 Add Account Email Address 330 Edit or Delete Account Email Address 331 Change Username 333 Change Password 335 Vehicl...

Page 7: ...Notification 398 Delete a Notification 405 Wi Fi Hotspot 411 Configure the Network Name SSID and Broadcasting 411 View Connected Devices 413 Configure the Network Password 414 Configure the Hotspot T...

Page 8: ...mes and Descriptions 456 Modify Vehicle Nickname 457 Username Menu 460 Refreshing Your Vehicle Data 461 Dashboard 462 Location 465 Hide Show Vehicles on the Location Map 469 Find My Car 471 Find All M...

Page 9: ...515 Configuring Reports 517 Configuring the One Time Recurring Reports 517 Configuring Alerts 527 Configuring the Geo Fence Alerts 527 Configuring the Speed Alert 531 Configuring the Motion Alert 534...

Page 10: ...Hotspot Settings 561 Settings 561 Modify Basic Hotspot Settings 562 Modify Advanced Hotspot Settings 563 View Hotspot Support Information 566 Frequently Asked Questions 571 Status LED and Troubleshoot...

Page 11: ...in real time and create virtual Geo Fence boundaries anywhere on a map Receive alerts for speeding Geo Fence boundary crossings and vehicle related issues Make your key fob functions available on your...

Page 12: ...s Before you start installation please visit connectedcar delphi com fitment to make sure your vehicle is compatible with the Delphi Connect system The fitment guide will also tell you if a Relocation...

Page 13: ...oductmaydiffer slightly Equipment Overview Package Contents The package you purchased should contain the following items Please contact Verizon Wireless if any of the items are missing or damaged 1 OB...

Page 14: ...martphone app Installation Requirements A supported vehicle identified in the fitment guide at connectedcar delphi com fitment Relocation Kit if needed refer to the fitment guide for a recommendation...

Page 15: ...it to your smartphone Sign In to Your Delphi Account 1 Launch the Delphi Connect app 2 In the Username enter the Registration Key exactly as it is printed on the module label including the dash If you...

Page 16: ...network name that your device will broadcast for the hotspot It will look like Verizon ACT233L 12AB where 12AB will be four characters specific to your module Enter the SSID and Password here You wil...

Page 17: ...17 On iPhone...

Page 18: ...d Password to something easy to remember but difficult for other people to guess Passwords must be at least six characters long and include at least one number Usernames must be at least one character...

Page 19: ...rtphone app will remain logged in to your vehicle indefinitely unless you log out using the Log Out feature Note The Delphi Connect smartphone app will be updated periodically and you will receive not...

Page 20: ...BD Connector Port 1 After logging in for the first time tap OBD LOCATOR 2 Select your vehicle make from the provided drop down selector and tap Submit If you are unable to select your vehicle you can...

Page 21: ...f the location of your OBD II connector Note If needed you can access the OBD Locator from the smartphone app or website at any time In the smartphone app this feature is located in the Side Menu unde...

Page 22: ...cle to hold it steady while plugging in the Module If the module protrudes into the knee or foot area or prevents an access panel door from closing a Relocation Kit may be used to relocate the module...

Page 23: ...check your vehicle owner s manual to determine how many presses are required to turn the ignition on 2 Press and hold the Function Button on the side of the module until the Status LED blinks red one...

Page 24: ...ngine and wait at least 20 seconds 3 You are now ready to access your vehicle information using the Delphi Connect app or website Open the Delphi Connect app and if needed sign in using the username a...

Page 25: ...25 If not tap the Retry button If you still do not see the Dashboard screen go to the Troubleshooting section of this guide...

Page 26: ...word you wrote down earlier The device Verizon ACT233L should now show as connected Using your smartphone verify that you can access remote services such as the internet Congratulations you have compl...

Page 27: ...tration Key exactly as it is printed on the module label including the dash In the Password field enter the IMEI exactly as it is printed on the label 2 If you purchased model ACT233L with the WiFi ho...

Page 28: ...t SSID and Password are located on the product label The SSID is the network name that your device will broadcast for the hotspot It will look like Verizon ACT233L 12AB where 12AB will be four charact...

Page 29: ...d Password to something easy to remember but difficult for other people to guess Passwords must be at least six characters long and include at least one number Usernames must be at least one character...

Page 30: ...ou can review Delphi s complete Terms of Use and Privacy Policy at connectedcar delphi com terms Find Your Vehicle s OBD Connector Port The OBD connector is usually located on or under the dash on the...

Page 31: ...vehicle s OBD Connector port 1 After logging in for the first time click the button labeled OBD LOCATOR You will be presented with the OBD II Port Location Guide 2 Select you vehicle make from the pro...

Page 32: ...e selections using the drop downs for Make Model Year Body Type and Trim as requested and then select Submit If you are unable to select your vehicle you can use the Click here link to submit an email...

Page 33: ...tion of your OBD II port will be given Click View a picture of your OBD II port to view an actual photograph of the location of your OBD II port You can also use the Print button to print this page to...

Page 34: ...r Module 1 Check that you have a strong signal where your vehicle is parked Visit Verizon s interactive coverage map verizonwireless com maps 2 Make sure your vehicle is parked outside in a safe locat...

Page 35: ...vehicle Wait for the Status LED to turn solid blue To minimize drain on the vehicle battery the Install Your Module and Initiate Module Setup steps should be performed without interruption The process...

Page 36: ...to turn the ignition on 2 Press and hold the Function Button on the side of the module until the Status LED blinks red one time This will occur after approximately 5 seconds Then release the Function...

Page 37: ...nds 3 You are now ready to access your vehicle information using the Delphi Connect app or website If you see the following screen click on RETRY to connect to your vehicle If you see the login screen...

Page 38: ...or all times the Module was connected If you paired the keyfob previously to this vehicle it will remain paired once reconnected Install Your Module 1 If you are currently using the app on your Verizo...

Page 39: ...Status LED will remain dark for approximately 30 seconds When vehicle setup is successfully completed the Status LED will turn solid blue Note To avoid any unnecessary drain on the vehicle battery it...

Page 40: ...r the LED to go out 5 When the LED begins to flash blue every 10 seconds setup is complete Stop Do not proceed if the Status LED never turned green and returned to solid blue Your vehicle may not be c...

Page 41: ...s Using the Android App Forgot Username or Password Should you forget your account login credentials you can request your username or a password reset from the login screen To request your Username ta...

Page 42: ...ap Submit You will receive an email with your Username sent to the account email address you provided as part of your User Settings If you did not provide an email in your User Settings or do not rece...

Page 43: ...43 To request a Password reset tap Forgot Username or Password Tap Forgot Password...

Page 44: ...Settings Use this temporary password to login to your account You will be required to change your password once you login If you did not provide an email in your User Settings or do not receive the e...

Page 45: ...rts Recent Trips Health and Location as shown in the red boxes You can also tap the Side Menu icon located in the top left corner to navigate to the various features of the app Note The Wi Fi hotspot...

Page 46: ...count information manage your modules configure Alerts and Notifications and set up Bluetooth pairing for compatible devices Tap Key Fob to access the key fob feature for compatible vehicles Tap Logou...

Page 47: ...data from the module tap the Refresh button from anywhere within the app A refresh may take up to two minutes You can continue to use the app during this time The newest information will be displayed...

Page 48: ...e associated with your account you can select which vehicle s information to view Tap your vehicle name at the top of the screen using the drop down button Tap the vehicle you wish to view or select t...

Page 49: ...nformation including the engine run status current programmable odometer battery voltage and the fuel level if your vehicle supports this feature If you have a Wi Fi equipped model the Wi Fi icon will...

Page 50: ...50 Last recorded location of vehicle The most recent alerts...

Page 51: ...t trips Note You will only see Health information if your vehicle has reported trouble codes using the diagnostic code scanning feature See Performing a diagnostic Scan on Your Vehicle If your vehicle...

Page 52: ...black dot in the center surrounded by a transparent circle If you have your GPS services turned on the location of your phone will be shown as a blue dot Note Vehicle location is subject to GPS accur...

Page 53: ...f you tap on a vehicle that is not the current vehicle you will be able to Hide it which will remove it from the location view The vehicle is still in your account and you can view it again by using t...

Page 54: ...d a vehicle to show and the location is unknown a message will be displayed at the top of the map indicating how many vehicle locations are unknown Tap the message to see a list of all vehicles which...

Page 55: ...55 Hide Show Vehicles on the Location Map On the location screen you can select which of your vehicles you wish to display on the map using the Hide or Show Vehicles feature on the location menu...

Page 56: ...cation map You cannot uncheck the current vehicle Tap Select Current Vehicle Only to display only the current vehicle on the map Tap Save to save your changes and return to the location map or Cancel...

Page 57: ...mized using the map controls You can use the standard Android map controls such as scrolling and zooming to adjust the Map view To enable and disable the Satellite view tap Satellite View on the locat...

Page 58: ...Geo Fences To enable and disable the display of Geo Fences select Geo Fences on the location menu You will see the geo fences associated with the current vehicle See Managing Geo Fences for more info...

Page 59: ...59 Find My Car On the location menu tap Zoom to Vehicle to center the map on the current vehicle s location Soft Menu Android soft menu...

Page 60: ...60 Find All My Cars On the location menu tap Zoom to All Vehicles to resize the map to show all vehicles selected for display...

Page 61: ...your location to your vehicle Tap Navigate To Vehicle on the location menu This command will launch the default navigation app on your phone and plot a route from your loca tion to your vehicle s loc...

Page 62: ...odometer is provided for your vehicle You can set it to your vehicle s odometer to track total mileage or you can set the odometer to 0 prior to a trip to use it as a trip odometer To set the odometer...

Page 63: ...63 Enter the desired value in miles Tap Save to save the value or tap back to exit without saving...

Page 64: ...ge if desired See Configuring Notifications on page 75 for more information You can define up to six Geo Fences for each vehicle These can be edited or deleted as often as you like A Geo Fence can be...

Page 65: ...65 2 In the Geo Fences settings panel tap CREATE NEW FENCE...

Page 66: ...the desired geo fence shape circle or rectangle You can change the shape at anytime 4 Scroll and zoom the map to where you would like to place the Geo Fence The cross hairs indicate the center of the...

Page 67: ...To resize the geo fence tap Resize Shape on the soft menu and use the handles to change the shape of the geo fence boundaries Tap the checkmark when done or tap Discard to return to the previous bound...

Page 68: ...68 6 Tap the Save icon upper right hand corner to save your geo fence 7 Enter the name of the new geo fence and tap OK or tap Cancel to exit without saving...

Page 69: ...69 8 Create additional Geo Fences as desired 9 Tap the Back button or Side Menu button when you are finished to return to Location view...

Page 70: ...70 Create a Geo Fence by Searching for an Address or Business Name 1 While in Location view tap Add or Edit Geo Fence on the soft menu to begin managing Geo Fences...

Page 71: ...71 2 In the Geo Fences settings panel tap CREATE NEW FENCE...

Page 72: ...72 3 Tap Search on the soft menu...

Page 73: ...73 4 Enter the address or business name you want to find and tap the search icon magnifying glass...

Page 74: ...list of search results You can modify the search criteria and tap the search icon magnifying glass to refresh the results Within the search results tap the desired location A Geo Fence will be placed...

Page 75: ...75 6 Select the desired geo fence shape circle or rectangle You can change the shape at anytime...

Page 76: ...To resize the geo fence tap Resize Shape on the soft menu and use the handles to change the shape of the geo fence boundaries Tap the checkmark when done or tap Discard to return to the previous bound...

Page 77: ...e icon upper right hand corner to save your geo fence 9 The search text you used will be automatically entered as the geo fence name If desired edit the geo fence name and tap OK or tap Cancel to exit...

Page 78: ...78 Edit an Existing Geo Fence 1 While in Location view tap Add or Edit Geo Fence on the soft menu to begin managing Geo Fences...

Page 79: ...79 2 Tap the pencil icon to the right of the name of the Geo Fence you want to edit...

Page 80: ...80 3 Select the desired geo fence shape circle or rectangle You can change the shape at anytime...

Page 81: ...o fence The cross hairs indicate the center of the geo fence 5 To resize the geo fence tap Resize Shape on the soft menu and use the handles to change the shape of the geo fence boundaries Tap the che...

Page 82: ...82 6 Tap the Save icon upper right hand corner to save your geo fence 7 Edit the name of the new geo fence if needed and tap OK or tap Cancel to exit without saving...

Page 83: ...83 Delete an Existing Geo Fence 1 While in Location view tap Add or Edit Geo Fence on the soft menu to begin managing Geo Fences...

Page 84: ...84 2 Tap the pencil icon to the right of the name of the Geo Fence you want to delete...

Page 85: ...85 3 On the soft menu tap Delete then tap OK to delete or Cancel to exit without deleting...

Page 86: ...86 Enable or Disable a Geo Fence 1 While in Location view tap Add or Edit Geo Fence on the soft menu to begin managing Geo Fences...

Page 87: ...87 2 In the Geo Fence settings panel tap the checkbox to the left of the Geo Fence you wish to disable...

Page 88: ...88 3 The checkmark will be cleared and the Geo Fence will no longer be visible on the map This will not delete the Geo Fence but alerts will no longer be generated by this Geo Fence...

Page 89: ...89 4 To enable a Geo Fence tap the box to the left of the Geo Fence name The Geo Fence will be shown on the map again...

Page 90: ...perform live tracking tracking will automatically timeout after 10 minutes You can restart tracking by selecting this feature again During Live Tracking your vehicle s speed heading and location on th...

Page 91: ...ing feature Note While in Location view depending on your Android version either tap the Live Tracking icon or tap Live Tracking from the soft menu to start the live tracking feature If the GPS is ena...

Page 92: ...will be see a warning message with a reminder of the 10 minute timeout To continue tap OK To exit live tracking tap Cancel If you do not wish to see this message again check the box labeled Do not sh...

Page 93: ...the information box by tapping on the vehicle marker Live tracking has a 10 minute timeout counter When the timeout counter reaches zero live tracking will automatically be exited You can end live tr...

Page 94: ...alfunction Indicator Lamp MIL The battery voltage falls below 11 5 volts While the engine is not running and the vehicle experiences a motion that exceeds a threshold that you choose 5 failed attempts...

Page 95: ...95 Within the smartphone app you can scroll to view all of your Alerts The most recent Alert appears first...

Page 96: ...ts you wish to clear and tap Clear The smartphone app only displays the most recent alerts you may not be able to clear all recorded alerts In order to clear all alerts at one time login to your accou...

Page 97: ...97 You will need to confirm that you wish to clear the selected alerts Tap OK to confirm or tap Cancel to exit...

Page 98: ...may not be available Each time you perform a diagnostic scan any newly reported codes will be added to the list being displayed Every code displayed will show the time and date when the code was read...

Page 99: ...nu at the bottom of the screen Then tap Perform trouble code scan You will see a warning to make sure the engine is turned off and the key is in the On position before continuing Once you begin the sc...

Page 100: ...clear the current diagnostic codes If a fault condition exists in your vehicle a diagnostic code may return until the problem is fixed Clearing the codes in the vehicle will not clear the codes you s...

Page 101: ...101 To begin clearing codes tap the soft menu at the bottom of the screen Then tap Clear trouble codes...

Page 102: ...102 Tap Display only to clear the codes from your display tap Vehicle to clear the codes from your vehicle or tap Cancel to exit...

Page 103: ...since you installed the mod ule Within the smartphone app you can view ten vehicle trips per page The most recent trip is listed first You can scroll down to load and view subsequent pages of 10 trip...

Page 104: ...rip details include total distance start date and time start location end date and time end location and the amount of time the engine was idle time during the trip Tap View Trip Map to view the trip...

Page 105: ...om the map or turn on Satellite view Note During trips the location of the vehicle is logged every minute These points are called breadcrumbs and are shown as dots on the map The blue line connects th...

Page 106: ...cles that require a sequence of buttons to be pressed to perform a remote start you only need to press the Remote Start button once The module will automatically provide any button sequence required t...

Page 107: ...107 To enable your keyfob feature 1 Navigate to the Key Fob feature which is accessible from the Side Menu Tap OK to begin the fob setup process or Cancel to exit...

Page 108: ...tinue If you do not find a picture of your key fob tap I don t see my key fob In this case your key fob is not currently supported 3 Once you have tapped Continue you will see the following message wh...

Page 109: ...ck switch or you may need to turn the ignition key a certain number of times Following the successful pairing of your Key Fob you will be able to use your Delphi Connect app to send key fob commands o...

Page 110: ...your keyfob feature without a vehicle VIN navigate to the Key Fob feature which is accessible from the Side Menu If your key fob is not already set up you will see the following message Tap OK to beg...

Page 111: ...t If are not able to select your vehicle tap My vehicle is not listed and see section My Vehicle is Not Supported 3 After you have selected your vehicle tap Submit The configuration process can take u...

Page 112: ...b setup steps If you wish to complete the process later you can tap Perform this step later 5 Once in the vehicle tap Continue Carefully follow the on screen instructions You may be required to push b...

Page 113: ...e After the initial pairing it will be available from the smartphone app or website Pair Smartphone Bluetooth to Module This feature lets you access the key fob functions on your Delphi Connect smartp...

Page 114: ...your Smartphone with the module Bluetooth Direct Connect follow the steps below 1 Access the Delphi Connect Car app side menu by tapping the menu icon in the upper left corner Tap Settings 2 Tap Vehic...

Page 115: ...115 3 Tap the vehicle in which the module is currently installed 4 Tap Bluetooth Settings 5 Tap Discover to activate Bluetooth pairing...

Page 116: ...sn t begin scanning automatically 9 When a device named ACT where are three numbers appears as an available device tap it 10 The device ACT should now show as paired Authorize your smartphone s Blueto...

Page 117: ...117 3 Tap your phone s name 4 Tap Authorize to enable your phone to provide key fob control over Bluetooth Your phone will now show as authorized...

Page 118: ...icon until you return to the Delphi Connect side menu 6 Observe the LED on the module and wait until it returns to flashing blue every 10 seconds 7 Tap the Key Fob menu item and test the buttons Bluet...

Page 119: ...etooth Connection to Your Module You can remove the Bluetooth connection between your phone and your module 1 Access the Delphi Connect Car app side menu by tapping the menu icon in the upper left cor...

Page 120: ...120 3 Tap Vehicle Settings...

Page 121: ...121 4 Tap the vehicle in which the module is currently installed...

Page 122: ...122 5 Tap Bluetooth Settings...

Page 123: ...123 6 Tap the name of the device you wish to remove...

Page 124: ...7 Tap Unauthorize and then tap Unpair to remove the pairing for this device The device will be removed from the list Note Remember to unpair the module from your smartphone sometimes this is called fo...

Page 125: ...125 Settings The Settings menu provides access to your Account Settings Vehicle Settings your personal PIN code and additional information in the About section...

Page 126: ...ettings The Account Settings allow you to Modify your User Settings including login credentials account email address language for notifications and unit of measure Manage the modules associated with...

Page 127: ...mple it is used for the forgot username and forgot password features Add Account Email Address On the side menu tap Settings then Account Settings then User Settings then Enter Email Address Enter you...

Page 128: ...Edit or Delete Account Email Address To edit or delete the account email address On the side menu tap Settings then Account Settings then User Settings then tap the email address you entered previous...

Page 129: ...129 Enter your new account email address or delete the current one by clearing the field Tap Save Settings to save the email address or tap the Back button or Side Menu to exit without saving...

Page 130: ...130 Change Username On the side menu tap Settings then Account Settings then User Settings then tap Username...

Page 131: ...haracter long can include letters numbers and special characters The username may be composed only of letters if desired Tap Save when done or tap the Back button or the Side Menu to exit without savi...

Page 132: ...132 Change Password On the side menu tap Settings then Account Settings then User Settings then tap Password...

Page 133: ...e password twice in order to change it Passwords must be at least six characters long and include at least one number Passwords are case sensitive Tap Save to save your new password or tap back to can...

Page 134: ...he vehicle year and vehicle make or instead of Vehicle 1 if the VIN is unknown If defined the description will be displayed instead of the VIN or VIN Unknown for vehicles that didn t report a VIN For...

Page 135: ...135 Modify Vehicle Nickname On the side menu tap Settings then vehicle settings then tap the vehicle you wish to modify...

Page 136: ...136 Tap on Nickname to edit the vehicle nickname...

Page 137: ...137 Enter the desired nickname and press Save to save the nickname Note If you delete the nickname the vehicle year and model will again be displayed...

Page 138: ...138 Modify Vehicle Description On the side menu tap Settings then vehicle settings then tap the vehicle you wish to modify...

Page 139: ...139 Tap on Description to edit the vehicle description...

Page 140: ...140 Enter the desired description and press Save to save the description Note If you delete the description the vehicle VIN will again be displayed...

Page 141: ...nguage The notification language setting allows you to receive your alert notifications both email and txt messages in any of the languages we support On the side menu tap Settings then Account Settin...

Page 142: ...142 Tap Notification Language and select the desired language from the drop down list Tap Save to save your selection...

Page 143: ...re The unit of measure setting allows you to view your data in either Imperial units such as miles and mph or metric units such as kilometers and kph On the side menu tap Settings then Account Setting...

Page 144: ...144 Tap Units of Measure and select desired system of measurement from the drop down list Tap Save to save your selection...

Page 145: ...sociated with your account Add modules to your account Remove modules from your account View Modules Associated with Your Account On the side menu tap Settings then Account Settings then Module Manage...

Page 146: ...146 Add a Module to Your Account 1 On the side menu tap Settings then Account Settings then Module Management...

Page 147: ...147 2 Tap Add Module...

Page 148: ...148 3 Enter the ESN or IMEI and the device Registration Key exactly as they are printed on the module label including the dash in the Registration Key Tap Add...

Page 149: ...e Once you have added the module to your account log out from your account on all smartphone apps and the website Unplug the module if it is currently connected to a vehicle Plug the module into the d...

Page 150: ...icle datareportedbythemodulewillbeavailableinthenew account Anyprevious key fob pairings willremaininthemoduleafteraddingittothenew account Any previous Bluetooth pairingswillbeavailableafteraddingthe...

Page 151: ...151 2 Tap the ESN or IMEI number of the module you want to remove...

Page 152: ...you want to remove and tap Delete Module Note Removing a Module from your account does not deactivate it from your Verizon account This also does not cancel your monthly service with Verizon or Delphi...

Page 153: ...ehicle information such as providing your vehicle VIN when the VIN is not available Configure alerts and notifications Setup Bluetooth Direct Connect Review Your Vehicle Information 1 To review your v...

Page 154: ...154 2 Tap the vehicle you wish to review...

Page 155: ...Vehicle Information If your vehicle did not report a VIN you can enter the VIN or information about your vehicle yourself 1 To edit your vehicle information tap Settings from the side menu then tap Ve...

Page 156: ...156 2 Tap the vehicle you wish to review and then tap Edit...

Page 157: ...157 3 You can enter either the VIN from your vehicle or you can enter the vehicle make model and model year Tap the circle next to the information you want to provide...

Page 158: ...158 4 Enter the VIN or use the drop down menus to select your vehicle s make model and model year 5 Tap Save to save your changes or back to exit without saving your changes...

Page 159: ...cel format containing information about trips made by your vehicle Trips contained in the report can be changed by using the user selected date range One time report or generated with certain frequenc...

Page 160: ...160 2 Tap the vehicle you wish to configure...

Page 161: ...161 3 Tap Reports and Alerts 4 Tap One Time...

Page 162: ...Tap Start Date and End Date to set the start date and end date of the trips that you would like to contain in the report Once the start date and end date is selected tap Create Report to create your r...

Page 163: ...is selected to create your report Note A download link will be sent to the email address associated with your account See the Account Email Address under User Settings section of this manual for instr...

Page 164: ...164 Configuring the Recurring Report 1 Tap Settings from the side menu then tap Vehicle Settings...

Page 165: ...165 2 Tap the vehicle you wish to configure 3 Tap Reports and Alerts...

Page 166: ...166 4 Tap Recurring 5 Tap Frequency to set how often you would like to receive your trip report You can select to receive reports every day a specific day of the week semimonthly or monthly...

Page 167: ...ecurring Report Note A download link will be sent to the email address associated with your account at the Frequency selected See the Account Email Address under User Settings section of this manual f...

Page 168: ...g your smartphone app See section Alerts You can also configure the notifications associated with each alert See section Configuring Notifications Note The following alerts cannot be customized You ca...

Page 169: ...169 2 Tap the vehicle you wish to configure...

Page 170: ...170 3 Tap Alerts Notifications...

Page 171: ...171 4 Tap Geofence...

Page 172: ...172 5 To disable a specific Geo Fence tap the ON OFF slider next to the Geo Fence name To re enable the Geo Fence tap the ON OFF slider again...

Page 173: ...173 6 Tap the Geo Fence name to configure the entry and exit alerts individually...

Page 174: ...xit alert uncheck the box next to the words Trigger When Exited Re check the appropriate box to re enable an alert 8 Tap Save to save your changes or tap the Back button or the side menu button to exi...

Page 175: ...175 Configuring the Speed Alert 1 Tap Settings from the side menu then tap Vehicle Settings...

Page 176: ...176 2 Tap the vehicle you wish to configure...

Page 177: ...177 3 Tap Alerts Notifications...

Page 178: ...178 4 To disable the speed alert tap the ON OFF slider to the right of the word Speed The slider will change from ON to OFF To re enable the speed alert tap the ON OFF slider again...

Page 179: ...179 5 Tap the word Speed to configure the speed threshold...

Page 180: ...n the vehicle is driven at this speed or higher for 5 seconds or more the speed alert will be recorded 7 Tap Save to save your changes or tap the Back button or the side menu button to exit without sa...

Page 181: ...181 Configuring the Motion Alert 1 Tap Settings from the side menu then tap Vehicle Settings...

Page 182: ...182 2 Tap the vehicle you wish to configure...

Page 183: ...183 3 Tap Alerts Notifications...

Page 184: ...184 4 To disable the motion alert tap the ON OFF slider to the right of the word Speed The slider will change from ON to OFF To re enable the motion alert tap the ON OFF slider again...

Page 185: ...185 5 Tap the word Motion to configure the motion threshold...

Page 186: ...cally be set off by slamming a vehicle door or rocking the vehicle 7 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes Note You may need...

Page 187: ...187 Configuring the Engine RPM Alert 1 Tap Settings from the side menu then tap Vehicle Settings...

Page 188: ...188 2 Tap the vehicle you wish to configure...

Page 189: ...189 3 Tap Alerts Notifications...

Page 190: ...190 4 To disable the engine RPM alert tap the ON OFF slider to the right of the words Engine RPM The slider will change from ON to OFF To re enable the engine RPM alert tap the ON OFF slider again...

Page 191: ...191 5 Tap the words Engine RPM to configure the RPM threshold...

Page 192: ...gine RPM alert That is when the engine RPM exceeds the RPM threshold for the number of seconds you specify the engine RPM alert will be recorded 7 Tap Save to save your changes or tap the Back button...

Page 193: ...new mobile number for notifications you will recieve a confirmation txt message with opt in instructions In order to receive notifications at that number follow the opt in instructions in the txt mes...

Page 194: ...tion to any alert The process is similar for all alerts here is how to add notifications to the speed alert For Geo Fence notifications you will need to tap the name of the Geo Fence you wish to confi...

Page 195: ...195 2 Tap the vehicle you wish to configure...

Page 196: ...196 3 Tap Alerts Notifications...

Page 197: ...197 4 Tap the word Speed to configure the notifications...

Page 198: ...198 5 Tap Add Email at the bottom of the screen If you do not see the button Add Email tap the small down arrow to right of the word Notifications to expand the notification section...

Page 199: ...199 6 Tap Add Notification...

Page 200: ...ion to an email address select the email address icon and enter a valid email address in the format myemail email com To enter additional email addresses tap Add Notification You can enter as many ema...

Page 201: ...number select the mobile number icon enter a valid 10 digit mobile number in the format 1112223333 using only numbers and no other characters To enter additional mobile numbers tap Add Notification Yo...

Page 202: ...iated with any alert The process is similar for all alerts here is how to delete notifications for the speed alert For Geo Fence notifications you will need to tap the name of the Geo Fence you wish t...

Page 203: ...203 2 Tap the vehicle you wish to configure...

Page 204: ...204 3 Tap Alerts Notifications...

Page 205: ...205 4 Tap the word Speed to configure the notifications...

Page 206: ...206 5 If you do not see the notification email addresses or mobile numbers displayed on the screen tap the small down arrow to right of the word Notifications to expand the notification section...

Page 207: ...cation email address or mobile number tap the x next to the email address or mobile number you want to delete 7 Tap Save to save your changes or tap the Back button or the side menu button to exit wit...

Page 208: ...the Network Name SSID and Broadcasting From the Settings menu tap Account Settings Module Management then tap the module you wish to configure Tap on Wi Fi hotspot Note If the Delphi Connect system h...

Page 209: ...he hotspot will be displayed on any device that performs a Wi Fi scan for available networks If you uncheck the box then the network name will not be displayed and users will have to enter the network...

Page 210: ...210 Configure the Network Password From the Settings menu tap Account Settings Module Management then tap the module you wish to configure Tap on Wi Fi hotspot...

Page 211: ...sword to change the network password Enter the new password in both boxes The Wi Fi password must be between 8 and 63 characters Tap Save Settings to save your changes or back to exit without saving y...

Page 212: ...are connected to the hotspot it will shut off immediately If there is at least once device connected the hotspot will remain on In order to limit the amount of time the hotspot is enabled after the en...

Page 213: ...Tap the box indicating the Shut Off Time and Force Shut Off Time Using the drop down menus tap the desired time settings Tap Save Settings to save your changes or back to exit without saving your chan...

Page 214: ...ew Connected Devices From the Settings menu tap Account Settings Module Management then tap the module you wish to configure Tap Connected Devices You will see all devices currently connected to the h...

Page 215: ...ilar device with a large screen All screenshots in this section are taken from a laptop screen for clarity Open the web browser on your laptop or mobile phone In the address bar enter my dphconnect an...

Page 216: ...gin will timeout after 10 minutes of inactivity WARNING This section contains instructions on how to modify the hotspot settings Modifying the hotspot settings incorrectly can cause serious problems t...

Page 217: ...217 View Hotspot Data Usage 1 Log into the hotspot administrator portal 2 Click Data Usage...

Page 218: ...he hotspot administrator portal 2 Click on Connected Devices To block a specific device from connecting to the hotspot click Block next to the device A blocked device will be listed under Blocked Devi...

Page 219: ...rator Password 1 Log into the hotspot administrator portal 2 Click Hostpot Settings Click the Hotspot tab Click the Admin Password subtab 3 Enter the current password 4 Enter the new password twice 5...

Page 220: ...will shut off immediately If there is at least once device connected the hotspot will remain on In order to limit the amount of time the hotspot is enabled after the engine is turned off an additiona...

Page 221: ...e An xml file will be stored at the selected location containing your settings 4 To restore previously saved settings use your browser to select the backup file to restore Click Restore Now You will b...

Page 222: ...otspot 802 11 mode wireless protocol to use Security mode WPA2 Personal PSK is currently the only security mode supported Maximum number of connected devices 1 through 5 Enable and disable broadcastin...

Page 223: ...advanced hotspot settings allow you to configure the following settings Firewall this includes VPN Passthrough and Wi Fi Privacy separation LAN settings for IPv4 and IPv6 settings Port filtering 1 Log...

Page 224: ...y the firewall settings Enable or disable VPN Passthrough using the provided ON OFF switch When ON connected devices are allowed to create a VPN tunnel using the hotspot Enable or disable Wi Fi privac...

Page 225: ...desired IPv4 and IPv6 settings Click Save Changes 6 Click on Port Filtering to modify the port filtering settings Enable or disable port filtering using the provided ON OFF switch If ON create edit o...

Page 226: ...ion The hotspot provides status and diagnostic information as well as links to support services 1 Log into the hotspot administrator portal 2 To view current internet status click on About Delphi Conn...

Page 227: ...227 3 To view the model and versions of the hotspot click on About Delphi Connect Click the Info tab...

Page 228: ...228 4 To view diagnostic information about the hotspot click About Delphi Connect Click on the Diagnostics tab...

Page 229: ...To manage hotspot log files click About Delphi Connect Click on the Logs tab To enable recording hotspot logs check Enable Logs Select how long to store each hotspot log before it is automatically de...

Page 230: ...230 6 To view available support links click About Delphi Connect Click on the Help Support tab...

Page 231: ...logging in to the app That is you will be required to enter the PIN whenever you return to the app from using a different feature of your phone If someone enters an incorrect PIN 5 times in a row the...

Page 232: ...232 Enter a 4 digit PIN You will be asked to re enter the 4 digit PIN for confirmation...

Page 233: ...233 The PIN code will now show ON...

Page 234: ...234 Disable Personal PIN Code On the side menu tap Settings then PIN code...

Page 235: ...235 Enter your 4 digit PIN...

Page 236: ...236 The PIN code will now show OFF...

Page 237: ...nt Privacy Policy and Terms of Use Locating Your OBD Connector The OBD Locator button will launch your internet browser and navigate to a web page where you can select your vehicle and determine the l...

Page 238: ...238 2 Tap About and then tap OBD Locator...

Page 239: ...239 Reviewing the Terms of Use and Privacy Policy 1 To review the Terms of Use and Privacy Policy on the side menu tap Settings...

Page 240: ...240 2 Tap About and then tap the document you wish to review...

Page 241: ...of the app tap Logout to logout from your vehicle This will return you to the login screen Note The Delphi Connect smartphone app will remain logged in indefinitely unless the user logs out using the...

Page 242: ...ing the iPhone App Forgot Username or Password Shouldyouforgetyour account logincredentials youcanrequest yourusernameorapassword resetfromthelogin screen TorequestyourUsername tapForgot UsernameorPas...

Page 243: ...243 Tap Forgot Username Enter the account email address you provided in your User Settings and tap Submit...

Page 244: ...you provided as part of your User Settings If you did not provide an account email address in your User Settings or do not receive the email with your Username please call Verizon Wireless Customer S...

Page 245: ...ress you provided as part of your User Settings Use this temporary password to login to your account You will be required to change your password once you login If you did not provide an account email...

Page 246: ...w suchasAlerts RecentTrips HealthandLocation as shown in the redboxes YoucanalsotaptheSideMenuicon locatedin thetop leftcornertonavigate tothe variousfeaturesoftheapp NOTE TheWi Fi hotspoticon indicat...

Page 247: ...Connect features OpentheSettingsfeature tomodifyaccountinformation manageyourmodules configureAlertsand Notifications andsetupBluetooth pairingforcompatibledevices TapKeyFobtoaccess the keyfobfeature...

Page 248: ...stthemostrecentdata fromthemodule tapthe Refresh buttonfromanywherewithintheapp Arefreshmaytakeup totwominutes You can continue touse theappduringthistime Thenewestinformation willbe displayedwhen itb...

Page 249: ...nt youcanselectwhichvehicle s informationtoview Tap the vehicle iconat thetopof thescreentodisplayallavailablevehicles Tapthevehicleyou wish toview or select current vehicleif youdonotwishtochangevehi...

Page 250: ...cvehicleinformation including the enginerunstatus current programmableodometer batteryvoltage and the fuellevel if yourvehiclesupportsthisfeature IfyouhaveaWi Fi equippedmodel the Wi Fi icon will be c...

Page 251: ...ecent alerts The most recent health information reported by your vehicle Note You will only see Health information if your vehicle has reported trouble codes using the diagnostic code scanning feaure...

Page 252: ...252 The most recent trips...

Page 253: ...markerwith ablack dot in the centersurroundedbyatransparentcircle IfyouhaveyourGPS servicesturned on the location ofyourphonewillbeshownasabluedot Note VehiclelocationissubjecttoGPSaccuracy Dependingo...

Page 254: ...information If youtaponavehiclethat isnotthecurrentvehicle youwill beabletoHideit which will remove it fromthelocationview Thevehicleisstillinyour account andyoucanviewit again byusing the Hide Showlo...

Page 255: ...ehicle toshowonthemapandthelocationisunknown amessagewill bedisplayedatthe top ofthe map indicatinghowmanyvehiclelocationsareunknown Tap the messagetoseea list ofallvehicles whichhaveunknownlocations...

Page 256: ...256 Hide Show Vehicles on the Location Map Onthelocationscreen you can select whichof yourvehiclesyouwishtodisplayonthemap using theHideorShow Vehicles feature onthelocationmenu...

Page 257: ...showinthelocationmap Youcannotuncheckthecurrentvehicle TapSelectCurrentVehicle Onlyto displayonlythecurrentvehicleonthemap Tapthebackarrow atthetopofthe screen toreturn tothe locationmenu Tapthebackar...

Page 258: ...view can be customized using the map controls You can use the standard Apple map controls such as scrolling and zooming to adjust the Map view To enable and disable the satellite view tap Satellite o...

Page 259: ...ences To enable and disable the display of Geo Fences tap the Show Geo Fences switch on the location menu You will see the geo fences associated with the current vehicle See Managing Geo Fences for mo...

Page 260: ...260 Find My Car Tap the Zoom to Vehicle button to center the map on the current vehicle s location...

Page 261: ...261 Find All My Cars On the location menu tap the Zoom to All Vehicles button to resize the map to show all vehicles selected for display...

Page 262: ...can have your default navigation app provide directions from your location to your vehicle Tap Directions To Vehicle on the location menu This command will launch the default navigation app on your p...

Page 263: ...odometer is provided for your vehicle You can set it to your vehicle s odometer to track total mileage or you can set the odometer to 0 prior to a trip to use it as a trip odometer To set the odometer...

Page 264: ...264 Enter the desired value in miles Tap Save to save the value or tap back to exit without saving...

Page 265: ...if desired See Configuring Notifications on page 75 for more informa tion You can define up to six geo fences for each vehicle These can be edited or deleted as often as you like A geo fence can be ma...

Page 266: ...266 2 Tap CREATE NEW FENCE 3 Select the desired geo fence shape circle or rectangle You can change the shape at anytime...

Page 267: ...here you would like to place the Geo Fence The cross hairs indicate the center of the geo fence 5 To resize the geo fence tap Resize Shape and use the handles to change the shape of the geo fence boun...

Page 268: ...268 6 Tap Save to save your geo fence or the back arrow to cancel creating the geo fence...

Page 269: ...269 7 Enter the name of the new geo fence and tap Save or tap the back arrow to exit without saving 8 Create additional Geo Fences if desired...

Page 270: ...270 9 Tap the back arrow when you are done...

Page 271: ...271 Create a Geo Fence by Searching for an Address or Business Name 1 Open the location menu by tapping the information icon Tap Add or Edit Geo fence in the location menu...

Page 272: ...272 2 Tap CREATE NEW FENCE...

Page 273: ...273 3 In the search bar located at the top of the map enter the address or business name you want to find and tap Search...

Page 274: ...274 4 Select the desired location from the list of results You can modify your search criteria and search again...

Page 275: ...275 5 Select the desired geo fence shape circle or rectangle You can change the shape at anytime...

Page 276: ...here you would like to place the Geo Fence The cross hairs indicate the center of the geo fence 7 To resize the geo fence tap Resize Shape and use the handles to change the shape of the geo fence boun...

Page 277: ...277 8 Tap Save to save your geo fence...

Page 278: ...278 9 The search text you used will be automatically entered as the geo fence name If desired edit the geo fence name and tap Save or tap the back arrow to exit without saving...

Page 279: ...279 Edit an Existing Geo Fence 1 Open the location menu by tapping the information icon Tap Add or Edit Geo Fence...

Page 280: ...280 2 Tap on the name of the Geo Fence you want to edit...

Page 281: ...281 3 Select the desired geo fence shape circle or rectangle You can change the shape at anytime...

Page 282: ...o where you would like to place the geo fence The cross hairs indicate the center of the geo fence 5 To resize the geo fence tap Resize and use the handles to change the shape of the geo fence boundar...

Page 283: ...283 6 Tap the Save icon upper right hand corner to save your geo fence 7 Edit the name of the new geo fence if needed and tap OK or tap the back arrow to exit without saving...

Page 284: ...284 Delete an Existing Geo Fence 1 Open the location menu by tapping the information icon Tap Add or Edit Geo Fence...

Page 285: ...285 2 Tap the name of the geo fence you want to delete...

Page 286: ...286 3 Tap Delete then tap Yes to delete or No to exit without deleting...

Page 287: ...287 Enable or Disable a Geo Fence 1 Open the location menu by tapping the information icon Tap Add or Edit Geo Fence...

Page 288: ...s panel to disable the geo fence uncheck the box to the left of the Geo Fence you wish to disable This will not delete the Geo Fence but alerts will no longer be generated by this Geo Fence Check the...

Page 289: ...ive track one vehicle at a time Due to the amount of data usage required to perform live tracking tracking will automatically timeout after 10 minutes You can restart tracking by selecting this featur...

Page 290: ...290 2 You will be see a warning message with a reminder of the 10 minute timeout To continue tap Accept To exit live tracking tap Cancel...

Page 291: ...follow the vehicle during live tracking even if you change the zoom level If you scroll the map pan then the map will stop following the vehicle To resume following the vehicle with the map tap the Z...

Page 292: ...he motion alert is enabled 10 minutes after the vehicle is turned off and disabled when the vehicle is started You can also configure email and text message notifications for each alert For more infor...

Page 293: ...sh to clear and select Clear The smartphone app only displays the most recent alerts you may not be able to clear all recorded alerts In order to clear all alerts at one time login to your account usi...

Page 294: ...294 You will need to confirm that you wish to clear the selected alerts Tap OK to confirm or tap Cancel to exit...

Page 295: ...n of your vehicle which will display the codes reported by your vehicle The Delphi Connect app will show you both the numeric diagnostic code and the meaning of the code In some cases the definition o...

Page 296: ...the Refresh button labeled Perform trouble code scan You will see a warning to make sure the engine is turned off and the key is in the On position before continuing Once you begin the scan please wa...

Page 297: ...t diagnostic codes If a fault condition exists in your vehicle a diagnostic code may return until the problem is fixed Clearing the codes in the vehicle will not clear the codes you see displayed in t...

Page 298: ...298 Tap Clear Display to clear the codes from your display tap Clear Vehicle to clear the codes from your vehicle or tap Cancel to exit...

Page 299: ...since you installed the mod ule Within the smartphone app you can view ten vehicle trips per page The most recent trip is listed first You can scroll down to load and view subsequent pages of 10 trip...

Page 300: ...rip details include total distance start date and time start location end date and time end location and the amount of time the engine was idle time during the trip Tap View Trip Map to view the trip...

Page 301: ...map or turn on Satellite view Note During trips the location of the vehicle is logged every minute These points are called breadcrumbs and are shown as dots on the map The blue line connects these br...

Page 302: ...ck if your remote start feature is supported Refer to the fitment guide at connectedcar delphi com fitment For vehicles that require a sequence of buttons to be pressed to perform a remote start you o...

Page 303: ...of the screen below your vehicle name If the module was unable to read your vehicle s VIN your vehicle will be identified by the word Vehicle followed by a number If your VIN is not available see sec...

Page 304: ...304 To enable your keyfob feature 1 Navigate to the Key Fob feature which is accessible from the Side Menu Tap OK to begin the fob setup process or Cancel to exit...

Page 305: ...buttons look for the key fob picture that matches your key fob Once you have found your key fob tap Continue If you do not find a picture of your key fob tap I don t see my fob In this case your key f...

Page 306: ...306 3 Once you have tapped Continue you will see the following message while your key fob is being initialized The configuration step can take up to 5 minutes Do not close the app during this process...

Page 307: ...en complete the following screen will be displayed and you will need to be in the vehicle to perform the final key fob setup steps If you wish to complete the process later you can tap Perform this st...

Page 308: ...of your Key Fob you should be able to use your Delphi Connected Car app to send key fob commands over the Verizon Network to your vehicle in the same manner as you would with your manufacturer key fo...

Page 309: ...IN 1 To enable your key fob feature navigate to the Key Fob feature which is accessible from the Side Menu If your key fob is not set up you will see the following message Tap OK to begin the fob set...

Page 310: ...My vehicle is not listed and see section My Vehicle is Not Supported 3 Using the Prev and Next buttons look for the fob picture that matches your key fob Once you have found your key fob tap Continue...

Page 311: ...ized The configuration step can take up to 5 minutes Do not close the app during this process 5 When complete the following screen will be displayed and you will need to be in the vehicle to perform t...

Page 312: ...your Key Fob you will be able to use your Delphi Connected Car app to send key fob commands over the Verizon Network to your vehicle in the same manner as you would with your manufacturer key fob In a...

Page 313: ...ob pairing to your vehicle A compatible smartphone with Bluetooth Note If the module has a cellular connection and the Wi Fi hotspot is on and connected to at least one device the ability to send key...

Page 314: ...314 2 Tap Vehicle Settings 3 Tap the vehicle in which the module is currently installed...

Page 315: ...315 4 Tap Bluetooth Settings...

Page 316: ...r phone s Home button and follow the procedures for turning on your smartphone s Bluetooth feature 8 Tap Search for Devices or Scan Now if your phone doesn t begin scanning automatically 9 When a devi...

Page 317: ...Bluetooth key fob functionality 1 Return to the Delphi Connect Car app If your phone doesn t appear on the list of Bluetooth phones tap the Back button and then re enter Bluetooth Settings 2 Your phon...

Page 318: ...318 3 Tap your phone s name...

Page 319: ...319 4 Tap Authorize to enable your phone to provide key fob control over Bluetooth Your phone will now show as authorized...

Page 320: ...320 5 Return to the Delphi Connect side menu...

Page 321: ...321 6 Observe the LED on the module and wait until it returns to flashing blue every 10 seconds 7 Tap the Key Fob menu item and test the buttons Bluetooth setup is complete...

Page 322: ...322 Remove the Bluetooth Connection to Your Module You can remove the Bluetooth connection between your phone and your module 1 Access the Delphi Connect Car app side menu 2 Tap Settings...

Page 323: ...323 3 Tap Vehicle Settings...

Page 324: ...324 4 Tap the vehicle in which the module is currently installed...

Page 325: ...325 5 Tap Bluetooth Settings...

Page 326: ...326 6 Tap the name of the device you wish to remove...

Page 327: ...7 Tap Unauthorize and then tap Unpair to remove the pairing for this device The device will be removed from the list Note Remember to unpair the module from your smartphone sometimes this is called fo...

Page 328: ...328 Settings The Settings menu provides access to your Account Settings Vehicle Settings your personal PIN code and additional information in the About section...

Page 329: ...r connected car account for example the forgot username and forgot password features Account Settings The Account Settings allow you to Modify your User Settings including login credentials account em...

Page 330: ...330 Add Account Email Address On the side menu tap Settings then Account Settings then User Settings then Enter Email Address...

Page 331: ...Edit or Delete Account Email Address To edit or delete the account email address On the side menu tap Settings then Account Settings then User Settings then tap the email address you entered previous...

Page 332: ...332 Enter your new account email address or delete the current one by clearing the field Tap Save Settings to save the email address or tap the Back button or Side Menu to exit without saving...

Page 333: ...333 Change Username On the side menu tap Settings then Account Settings then User Settings then tap Username...

Page 334: ...haracter long can include letters numbers and special characters The username may be composed only of letters if desired Tap Save when done or tap the Back button or the Side Menu to exit without savi...

Page 335: ...335 Change Password On the side menu tap Settings then Account Settings then User Settings then tap Password...

Page 336: ...e password twice in order to change it Passwords must be at least six characters long and include at least one number Passwords are case sensitive Tap Save to save your new password or tap Back to can...

Page 337: ...he vehicle year and vehicle make or instead of Vehicle 1 if the VIN is unknown If defined the description will be displayed instead of the VIN or VIN Unknown for vehicles that didn t report a VIN For...

Page 338: ...338 Modify Vehicle Nickname On the side menu tap Settings then vehicle settings then tap the vehicle you wish to modify...

Page 339: ...339 Tap on Nickname to edit the vehicle nickname...

Page 340: ...340 Enter the desired nickname and press Save to save the nickname Note If you delete the nickname the vehicle year and model will again be displayed...

Page 341: ...341 Modify Vehicle Description On the side menu tap Settings then vehicle settings then tap the vehicle you wish to modify...

Page 342: ...342 Tap on Description to edit the vehicle description...

Page 343: ...343 Enter the desired description and press Save to save the description Note If you delete the description the vehicle VIN will again be displayed...

Page 344: ...nguage The notification language setting allows you to receive your alert notifications both email and txt messages in any of the languages we support On the side menu tap Settings then Account Settin...

Page 345: ...345 Tap Notification Language and select the desired language from the drop down list Tap Save to save your selection...

Page 346: ...re The unit of measure setting allows you to view your data in either Imperial units such as miles and mph or metric units such as kilometers and kph On the side menu tap Settings then Account Setting...

Page 347: ...347 Tap Units of Measure and select desired system of measurement from the drop down list Tap Save to save your selection...

Page 348: ...sociated with your account Add modules to your account Remove modules from your account View Modules Associated with Your Account On the side menu tap Settings then Account Settings then Module Manage...

Page 349: ...349 Add a Module to Your Account 1 On the side menu tap Settings then Account Settings then Module Management...

Page 350: ...350 2 Tap Add Module...

Page 351: ...351 3 Enter the ESN or IEMI and the device Registration Key exactly as they are printed on the module label including the dash in the Registration Key Tap Add...

Page 352: ...into the desired vehicle Finally follow the steps in section Reconnect Your Module You may now log into your account to view your new module in your account Note Any vehicle data in the previous accou...

Page 353: ...353 Remove a Module from Your Account 1 On the side menu tap Settings then Account Settings then Module Management...

Page 354: ...354 2 Tap the ESN or IEMI number of the module you want to remove...

Page 355: ...you want to remove and tap Delete Module Note Removing a module from your account does not deactivate it from your Verizon account This also does not cancel your monthly service with Verizon or Delphi...

Page 356: ...ettings from the side menu then tap Vehicle Settings Vehicle Settings The Vehicle Settings allow you to Review and edit your vehicle information such as providing your vehicle VIN when the VIN is not...

Page 357: ...357 Tap the vehicle you wish to review...

Page 358: ...Vehicle Information If your vehicle did not report a VIN you can enter the VIN or information about your vehicle yourself 1 To edit your vehicle information tap Settings from the side menu then tap Ve...

Page 359: ...359 2 Tap the vehicle you wish to review and then tap Edit...

Page 360: ...360 3 You can enter either the VIN from your vehicle or you can enter the vehicle make model and model year Tap the circle next to the information you want to provide...

Page 361: ...361 4 Enter the VIN or use the drop down menus to select your vehicle s make model and model year 5 Tap Save to save your changes or back to exit without saving your changes...

Page 362: ...el format containing information about trips made by your vehicle Trips contained in the report can be changed by using the user selected date range One time report or generated with cer tain frequenc...

Page 363: ...363 2 Tap the vehicle you wish to configure...

Page 364: ...364 3 Tap Reports and Alerts...

Page 365: ...Time 5 Tap Start Date and End Date to set the start date and end date of the trips that you would like to contain in the report Once the start date and end date is selected tap Create Report to creat...

Page 366: ...is selected to create your report Note A download link will be sent to the email address associated with your account See the Account Email Address under User Settings section of this manual for instr...

Page 367: ...367 Configuring the Recurring Report 1 Tap Settings from the side menu then tap Vehicle Settings...

Page 368: ...368 2 Tap the vehicle you wish to configure...

Page 369: ...369 3 Tap Reports and Alerts 4 Tap Recurring...

Page 370: ...370 5 Tap Frequency to set how often you would like to receive your trip report You can select to receive reports every day a specific day of the week semimonthly or monthly...

Page 371: ...ecurring Report Note A download link will be sent to the email address associated with your account at the Frequency selected See the Account Email Address under User Settings section of this manual f...

Page 372: ...e to you All alerts will be stored in your vehicle s cloud data and can be viewed using your smartphone app See section Alerts You can also configure the notifications associated with each alert See s...

Page 373: ...373 2 Tap the vehicle you wish to configure...

Page 374: ...374 3 Tap Alerts Notifications...

Page 375: ...375 4 Tap Geofence...

Page 376: ...376 5 To disable a specific Geo Fence tap the ON OFF slider next to the Geo Fence name To re enable the Geo Fence tap the ON OFF slider again...

Page 377: ...377 6 Tap the Geo Fence name to configure the entry and exit alerts individually...

Page 378: ...xit alert uncheck the box next to the words Trigger When Exited Re check the appropriate box to re enable an alert 8 Tap Save to save your changes or tap the Back button or the side menu button to exi...

Page 379: ...379 Configuring the Speed Alert 1 Tap Settings from the side menu then tap Vehicle Settings...

Page 380: ...380 2 Tap the vehicle you wish to configure...

Page 381: ...381 3 Tap Alerts Notifications...

Page 382: ...382 4 To disable the speed alert tap the ON OFF slider to the right of the word Speed The slider will change from ON to OFF To re enable the speed alert tap the ON OFF slider again...

Page 383: ...383 5 Tap the word Speed to configure the speed threshold...

Page 384: ...n the vehicle is driven at this speed or higher for 5 seconds or more the speed alert will be recorded 7 Tap Save to save your changes or tap the Back button or the side menu button to exit without sa...

Page 385: ...385 Configuring the Motion Alert 1 Tap Settings from the side menu then tap Vehicle Settings...

Page 386: ...386 2 Tap the vehicle you wish to configure...

Page 387: ...387 3 Tap Alerts Notifications...

Page 388: ...388 4 To disable the motion alert tap the ON OFF slider to the right of the word Speed The slider will change from ON to OFF To re enable the motion alert tap the ON OFF slider again...

Page 389: ...389 5 Tap the word Motion to configure the motion threshold...

Page 390: ...cally be set off by slamming a vehicle door or rocking the vehicle 7 Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes See Configuring No...

Page 391: ...391 Configuring the Engine RPM Alert 1 Tap Settings from the side menu then tap Vehicle Settings...

Page 392: ...392 2 Tap the vehicle you wish to configure...

Page 393: ...393 3 Tap Alerts Notifications...

Page 394: ...394 4 To disable the engine RPM alert tap the ON OFF slider to the right of the words Engine RPM The slider will change from ON to OFF To re enable the engine RPM alert tap the ON OFF slider again...

Page 395: ...395 5 Tap the words Engine RPM to configure the RPM threshold...

Page 396: ...gine RPM alert That is when the engine RPM exceeds the RPM threshold for the number of seconds you specify the engine RPM alert will be recorded 7 Tap Save to save your changes or tap the Back button...

Page 397: ...new mobile number for notifications you will receive a confirmation txt message with opt in instructions In order to receive notifications at that number follow the opt in instructions in the txt mes...

Page 398: ...tion to any alert The process is similar for all alerts here is how to add notifications to the speed alert For Geo Fence notifications you will need to tap the name of the Geo Fence you wish to confi...

Page 399: ...399 2 Tap the vehicle you wish to configure...

Page 400: ...400 3 Tap Alerts Notifications...

Page 401: ...401 4 Tap the word Speed to configure the notifications...

Page 402: ...402 5 Tap Add Email at the bottom of the screen If you do not see the button Add Email tap the small down arrow to right of the word Notifications to expand the Notifications section...

Page 403: ...a notifcation to an email address select the email address icon and enter a valid email address in the format myemail email com To enter additional email addresses tap Add Notification You can enter...

Page 404: ...t mobile number in the format 1112223333 using only numbers and no other characters To enter additional mobile numbers tap Add Notification You can enter as many mobile numbers as you wish 9 Tap Save...

Page 405: ...with any alert The process is similar for all alerts here is how to delete notifications for the speed alert For Geo Fence notifications you will need to tap the name of the Geo Fence you wish to con...

Page 406: ...406 2 Tap the vehicle you wish to configure...

Page 407: ...407 3 Tap Alerts Notifications...

Page 408: ...408 4 Tap the word Speed to configure the notifications...

Page 409: ...409 5 If you do not see the notification email addresses or mobile numbers displayed on the screen tap the small down arrow to right of the word Notifications to expand the notification section...

Page 410: ...cation email address or mobile number tap the x next to the email address or mobile number you want to delete 7 Tap Save to save your changes or tap the Back button or the side menu button to exit wit...

Page 411: ...time Configure the Network Name SSID and Broadcasting From the Settings menu tap Account Settings Module Management then tap the module you wish to configure Tap on Wi Fi hotspot Note If the module ha...

Page 412: ...check the box labeled Broadcast Network Name then the network name of the hotspot will be displayed on any device that performs a Wi Fi scan for available networks If you uncheck the box then the netw...

Page 413: ...Connected Devices From the Settings menu tap Account Settings Module Management then tap the module you wish to configure Tap on Connected Devices You will see all devices currently connected to the...

Page 414: ...414 Configure the Network Password From the Settings menu tap Account Settings Module Management then tap the module you wish to configure Tap on Wi Fi hotspot...

Page 415: ...sword to change the network password Enter the new password in both boxes The Wi Fi password must be between 8 and 63 characters Tap Save Settings to save your changes or back to exit without saving y...

Page 416: ...are connected to the hotspot it will shut off immediately If there is at least once device connected the hotspot will remain on In order to limit the amount of time the hotspot is enabled after the en...

Page 417: ...Tap the box indicating the Shut Off Time and Force Shut Off Time Using the drop down menus tap the desired time settings Tap Save Settings to save your changes or back to exit without saving your chan...

Page 418: ...ilar device with a large screen All screenshots in this section are taken from a laptop screen for clarity Open the web browser on your laptop or mobile phone In the address bar enter my dphconnect an...

Page 419: ...ains instructions on how to modify the hotspot settings Modifying the hotspot settings incorrectly can cause serious problems that may result in loss of hotspot functionality Modifying the hotspot set...

Page 420: ...420 View Hotspot Data Usage 1 Log into the hotspot administrator portal 2 Click Data Usage...

Page 421: ...he hotspot administrator portal 2 Click on Connected Devices To block a specific device from connecting to the hotspot click Block next to the device A blocked device will be listed under Blocked Devi...

Page 422: ...rator Password 1 Log into the hotspot administrator portal 2 Click Hostpot Settings Click the Hotspot tab Click the Admin Password subtab 3 Enter the current password 4 Enter the new password twice 5...

Page 423: ...will shut off immediately If there is at least once device connected the hotspot will remain on In order to limit the amount of time the hotspot is enabled after the engine is turned off an additiona...

Page 424: ...e An xml file will be stored at the selected location containing your settings 4 To restore previously saved settings use your browser to select the backup file to restore Click Restore Now You will b...

Page 425: ...otspot 802 11 mode wireless protocol to use Security mode WPA2 Personal PSK is currently the only security mode supported Maximum number of connected devices 1 through 5 Enable and disable broadcastin...

Page 426: ...advanced hotspot settings allow you to configure the following settings Firewall this includes VPN Passthrough and Wi Fi Privacy separation LAN settings for IPv4 and IPv6 settings Port filtering 1 Log...

Page 427: ...y the firewall settings Enable or disable VPN Passthrough using the provided ON OFF switch When ON connected devices are allowed to create a VPN tunnel using the hotspot Enable or disable Wi Fi privac...

Page 428: ...desired IPv4 and IPv6 settings Click Save Changes 6 Click on Port Filtering to modify the port filtering settings Enable or disable port filtering using the provided ON OFF switch If ON create edit o...

Page 429: ...ion The hotspot provides status and diagnostic information as well as links to support services 1 Log into the hotspot administrator portal 2 To view current internet status click on About Delphi Conn...

Page 430: ...430 3 To view the model and versions of the hotspot click on About Delphi Connect Click the Info tab...

Page 431: ...431 4 To view diagnostic information about the hotspot click About Delphi Connect Click on the Diagnostics tab...

Page 432: ...To manage hotspot log files click About Delphi Connect Click on the Logs tab To enable recording hotspot logs check Enable Logs Select how long to store each hotspot log before it is automatically de...

Page 433: ...433 6 To view available support links click About Delphi Connect Click on the Help Support tab...

Page 434: ...logging in to the app That is you will be required to enter the PIN whenever you return to the app from using a different feature of your phone If someone enters an incorrect PIN 5 times in a row the...

Page 435: ...435 Enter a 4 digit PIN You will be asked to re enter the 4 digit PIN for confirmation...

Page 436: ...436 The PIN code will now show ON...

Page 437: ...437 Disable Personal PIN Code On the side menu tap Settings then PIN code...

Page 438: ...438 Enter your 4 digit PIN...

Page 439: ...439 The PIN code will now show OFF...

Page 440: ...ent Privacy Policy and Terms of Use Locating Your OBD Connector The OBD Locator button will launch your internet browser and navigate to a web page where you can select your vehicle and determine the...

Page 441: ...441 Tap About and then tap OBD Locator...

Page 442: ...442 Reviewing the Terms of Use and Privacy Policy To review the Terms of Use and Privacy Policy on the side menu tap Settings...

Page 443: ...443 Tap About and then tap the document you with to review...

Page 444: ...e Menu of the app tap Log Out to logout from your vehicle This will return you to the login screen Note The Delphi Connect smartphone app will remain logged in unless the user logs out using the MENU...

Page 445: ...Username or Password Should you forget your account login credentials you can request your username or a password reset from the login screen To request your Username click Forgot Username Note The w...

Page 446: ...446 Enter the account email address you provided in your User Settings and click Send Email...

Page 447: ...ddress you provided as part of your User Settings If you did not provide an account email address in your User Settings or do not receive the email with your Username please call Verizon Wireless Cust...

Page 448: ...u provided as part of your User Settings Use this temporary password to login to your account You will be required to change your password once you login If you did not provide an account email addres...

Page 449: ...cons or the word More in the section you want to visit as shown in the red boxes Click on your username to change various settings for your account see yellow box The LOG OUT button allows you to log...

Page 450: ...450 Selecting Your Vehicle If you have more than one module associated with your account you can select which vehicle s information to view Click on the down arrow next to your vehicle...

Page 451: ...451 Click on the vehicle you wish to view or click on the up arrow to keep viewing the current vehicle Note The last vehicle that recorded data is indicated with the module icon see yellow box...

Page 452: ...452 If there are more than 6 vehicles to choose from you can page through the list of all vehicles using the right arrow...

Page 453: ...VIN is not available Edit Your Vehicle Information If your vehicle did not report a VIN you can enter the VIN or information about your vehicle yourself When you enter your VIN the Connected Car servi...

Page 454: ...454 Click the circle next to the information you want to provide...

Page 455: ...455 Enter the VIN or use the drop down menus to select your vehicle s make model and model year Click Save to save your changes or Cancel to exit without saving your changes...

Page 456: ...he vehicle year and vehicle make or instead of Vehicle 1 if the VIN is unknown If defined the description will be displayed instead of the VIN or VIN Unknown for vehicles that didn t report a VIN For...

Page 457: ...457 Modify Vehicle Nickname Select the vehicle you want to modify from the dropdown at the top of the screen Click on the vehicle name at the top of the screen...

Page 458: ...f your vehicle has reported the VIN you will see the following pop up window and it will already contain vehicle information Click Edit If your vehicle has not reported the VIN you will not see this p...

Page 459: ...d the VIN you can also enter your vehicle information at this time or leave it blank Click Save to save your changes Note If you delete the nickname the vehicle year and model will again be displayed...

Page 460: ...your username menu click on your username in the upper right hand corner From this drop down you can access your user settings and the OBD locator feature You can also logoff from your Delphi Connect...

Page 461: ...ithin the website you can refresh your vehicle data by clicking the Refresh button You will see the following message while your vehicle is being contacted for a refresh Note On the Health screen clic...

Page 462: ...the refresh fail you will receive an error message indicating why the refresh was unsuccessful Select OK to return to the website Dashboard The Dashboard provides a summary of your vehicle status It i...

Page 463: ...463 Last recorded Location of vehicle The most recent alerts...

Page 464: ...cent trips Note You will only see Health information if your vehicle has reported trouble codes using the diagnostic code scanning feature See Performing a diagnostic Scan on Your Vehicle If your vehi...

Page 465: ...cated by a green vehicle marker with a black dot in the center Other vehicles are indicated by a blue marker with a black dot in the center surrounded by a transparent circle You can use the standard...

Page 466: ...group Click on a group in the mini map to zoom the main map to that group of vehicles Note Vehicle location is subject to GPS accuracy Depending on local conditions it can take a few minutes to locat...

Page 467: ...ion If you click on a vehicle that is not the current vehicle you will be able to Hide it which will remove it from the location view The vehicle is still in your account and you can view it again by...

Page 468: ...ehicle to show on the map and the location is unknown a message will be displayed at the top of the map indicating how many vehicle locations are unknown Click View more to see a list of all vehicles...

Page 469: ...469 Hide Show Vehicles on the Location Map On the location screen you can select which of your vehicles you wish to display on the map using the Hide or Show Vehicles...

Page 470: ...show in the location map You cannot uncheck the current vehicle Click Select Current Vehicle Only to display only the current vehicle on the map Click Apply to save your changes and return to the map...

Page 471: ...471 Find My Car Click the Zoom to Vehicle button to center the map on the current vehicle s location...

Page 472: ...472 Find All My Cars Click the Zoom to All Vehicles button to resize the map to show all vehicles selected for display...

Page 473: ...473 Map View The map view can be customized using the the standard map controls such as scrolling and zooming to adjust the Map view...

Page 474: ...r is provided for your vehicle You can set it to your vehicle s odometer to track total mileage or you can set the odometer to 0 prior to a trip to use it as a trip odometer To set the odometer value...

Page 475: ...475 Enter the desired value in miles Tap Submit to save the value or Cancel to exit without saving...

Page 476: ...text message if desired See Configuring Notifications on page 75 for more information You can define up to six geo fences for each vehicle These can be edited or deleted as often as you like A geo fen...

Page 477: ...477 2 In the Geo Fences window click CREATE NEW FENCE...

Page 478: ...478 3 Scroll and zoom the map to where you would like to place the Geo Fence and tap DROP PIN HERE...

Page 479: ...geo fence between a circle and a rectangle You can hide the Geo Fence panel to see more of the map by clicking on the panel tab see yellow box Simply click the tab again to show the Geo Fence panel W...

Page 480: ...0 Create a Geo Fence by Searching for an Address or Business Name 1 Click the Geo Fence button in the Location view to begin managing Geo Fences 2 In the Geo Fences settings panel click CREATE NEW FEN...

Page 481: ...481 3 Click ENTER ADDRESS...

Page 482: ...482 4 Enter the address or business name you want to find and click VIEW RESULTS...

Page 483: ...ugh the list of search results You can modify the search criteria and click VIEW RESULTS to refresh the results Within the search results click the desired location A Geo Fence will be created at the...

Page 484: ...tween a circle and a rectangle The name of the Geo Fence will default to your search text but you can change it to a different name When you are finished click Save to save the Geo Fence Click Back to...

Page 485: ...1 Click the Geo Fence button in the Location view to begin managing Geo Fences 2 Click on the name of the Geo Fence you want to edit The map will center on that Geo Fence Click on the arrow next to t...

Page 486: ...ee more of the map by clicking on the panel see yellow box Simply click the tab again to show the Geo Fence panel When you are finished select SAVE CHANGES to save it or CANCEL to exit without saving...

Page 487: ...487 2 Click on the name of the Geo Fence you want to edit The map will center on that Geo Fence Click on the arrow next to the Geo Fence you want to edit 3 Click Delete...

Page 488: ...488 Enable or Disable a Geo Fence 1 Click the Geo Fence button in the Location view to begin managing Geo Fences...

Page 489: ...he checkbox to the left of the Geo Fence you wish to disable The checkmark will be cleared and the Geo Fence will no longer be visible on the map This will not delete the Geo Fence but alerts will no...

Page 490: ...490 3 To enable a Geo Fence check the box to the left of the Geo Fence name The Geo Fence will be shown on the map again and alerts will again be generated by this Geo Fence...

Page 491: ...ing tracking will automatically timeout after 10 minutes You can restart tracking by selecting this feature again During Live Tracking your vehicle s speed heading and location on the map will be upda...

Page 492: ...return to the Location view 4 If the vehicle cannot be reached or located using the GPS feature the service will retry to contact your vehicle Select Cancel to return to the Location view If your veh...

Page 493: ...e has entered or exited a Geo Fence location The Check Engine Light CEL has illuminated this is sometimes referred to as the Malfunction Indicator Lamp MIL The battery voltage falls below 11 5 volts W...

Page 494: ...ated notifications see sections Configuring Alerts and Configuring Notifications Use the navigation buttons to scroll through the alerts Clearing Alerts To clear specific alerts select the check box t...

Page 495: ...numeric diagnostic code and the meaning of the code In some cases the definition of a manufacturer specific code may not be available Each time you perform a diagnostic scan any newly reported codes w...

Page 496: ...icle navigate to the Health screen and click the Refresh button You will see a warning to make sure the engine is turned off and the key is in the On position before continuing Once you begin the scan...

Page 497: ...If you clear the codes from your vehicle the module will command your vehicle to clear the current diagnostic codes If a fault condition exists in your vehicle a diagnostic code may return until the p...

Page 498: ...498 To begin clearing codes tap CLEAR ALL Tap Display to clear the codes from your display tap Vehicle to clear the codes from your vehicle or tap Cancel to exit...

Page 499: ...specific trip Select CLEAR ALL to clear all the trips from this vehicle s history Use the map control tools to change the rotation zoom and view type Bird s Eye or Road view See Modify the Map Displa...

Page 500: ...tion you can use the Delphi Connect website to send key fob commands as well Note While the module currently supports most remote start systems that came from the manufacturer you can check if your re...

Page 501: ...ehicle will be identified by the word Vehicle followed by a number If your VIN is not available see section Key Fob Setup without VIN You can also edit your vehicle information and provide either the...

Page 502: ...found your key fob click Continue If you do not find a picture of your fob click I don t see my fob In this case your fob is not currently supported 3 Once you have tapped Continue you will see the fo...

Page 503: ...itch or you may need to turn the ignition key a certain number of times Following successful pairing of your Key Fob you should be able to use your Delphi Connect app to send key fob commands over the...

Page 504: ...f your key fob is not already set up you will see the following message Click on START CONFIGURATION to begin the fob set up process 2 Use the on screen prompts to select your vehicle and click Submit...

Page 505: ...ound your key fob click Continue If you do not find a picture of your fob click I don t see my fob In this case your fob is not currently supported 3 After you have selected your vehicle press Submit...

Page 506: ...ock switch or you may need to turn the ignition key a certain number of times Following the successful pairing of your Key Fob you will be able to use your Delphi Connect app to send key fob commands...

Page 507: ...your username menu click on your username in the upper right hand corner From this drop down you can access your user settings and the OBD locator feature You can also logoff from your Delphi Connect...

Page 508: ...click menu click User Settings From this screen you can modify your Username and your account email address The account email is used to communicate information regarding your Delphi Connect account f...

Page 509: ...your Units of Measure The notification language setting allows you to receive your alert notifications both email and txt messages in any of the languages we support The units of measure setting allo...

Page 510: ...allows you to manage your modules and Alerts and Notifications Settings Module Management Module Management allows you to View the modules associated with your account Add modules to your account Rem...

Page 511: ...511 View Modules Associated with Your Account On the Settings menu select MANAGE MODULES You will see all the modules currently associated with your account...

Page 512: ...512 Add a Module to Your Account 1 On the Settings menu select MANAGE MODULES...

Page 513: ...513 2 Click Add Module 3 Enter the ESN or IEMI and the device Registration Key exactly as they are printed on the module label including the dash in the Registration Key Click Add...

Page 514: ...xit without adding the Module Note Once you have added the module to your account log out from your account on all smartphone apps and the website Unplug the module if it currently on a vehicle Plug t...

Page 515: ...ccount allvehicle datareportedbythemodulewillbeavailableinthenew account Anyprevious keyfob pairings willremaininthemoduleafteraddingthemoduletothe newaccount Anyprevious Bluetoothpairingswillbeavaila...

Page 516: ...umber of the module you want to remove Note Removing a module from your account does not deactivate it from your Verizon account This also does not cancel your monthly service with Verizon or Delphi C...

Page 517: ...for mat containing information about trips made by your vehicle Trips contained in the report can be changed by using the user selected date range One time report or generated with certain frequency r...

Page 518: ...518 2 Select Reports...

Page 519: ...519 3 Input the Date Range to create a One Time Report...

Page 520: ...520 4 Once the start date and end date is range is selected tap Create Report to create your report...

Page 521: ...521 5 Hit the save button to save your report to your default download folder or select save if you would like to save the file name and save to another folder...

Page 522: ...522 6 Input the Frequency for a Recurring Report...

Page 523: ...ed to enter an email address in user settings to access this feature Please refer to the User Settings Notification Language and Units of Measure section of this manual for help with adding your accou...

Page 524: ...524 8 Select Frequency to set how often you would like to receive your trip report You can select to receive reports every day a specific day of the week semimonthly or monthly...

Page 525: ...525 9 Slide the button to On to activate your recurring trip report or slide to Off to de active your recurring trip report...

Page 526: ...526 10 Hit the Save Changes button to save your Recurring Reports settings...

Page 527: ...ng your smartphone app See section Alerts You can also configure the notifications associated with each alert See section Configuring Notifications Note The following alerts cannot be customized You c...

Page 528: ...nce click the checkbox next to the Geo Fence you wish to disable The checkmark will be cleared This will not delete the Geo Fence but alerts will no longer be generated by this Geo Fence To enable the...

Page 529: ...ntry and exit alerts individually 5 To disable the entry alert uncheck the box next to the words Trigger When Entered To disable the exit alert uncheck the box next to the words Trigger When Exited Re...

Page 530: ...530 6 Click Save to save your changes or click the Back button or the side menu button to exit without saving your changes See Configuring Notifications for information on configuring notifications...

Page 531: ...531 Configuring the Speed Alert 1 On the Settings menu select MANAGE ALERTS 2 To disable the speed alert click the checkbox next to the word Speed The checkmark will be cleared...

Page 532: ...532 3 To enable the speed alert click the checkbox The checkmark will be added 4 Click the word Speed to configure the speed threshold...

Page 533: ...hat is when the vehicle is driven at this speed or higher for 5 seconds or more the speed alert will be recorded 6 Click Save to save your changes or click the BACK button to exit without saving your...

Page 534: ...select MANAGE ALERTS 2 To disable the motion alert click the checkbox next to the word Motion The checkmark will be cleared To enable the motion alert click the checkbox The checkmark will be added C...

Page 535: ...s can typically be set off by slamming a vehicle door or rocking the vehicle 4 Click Save to save your changes or click the BACK button to exit without saving your changes See Configuring Notification...

Page 536: ...t 1 On the Settings menu select MANAGE ALERTS 2 To disable the engine RPM alert click the checkbox next to the words Engine RPM The checkmark will be cleared To enable the engine RPM alert click the c...

Page 537: ...t you want to trigger the engine RPM alert That is when the engine RPM exceeds the RPM threshold for the number of seconds you specify the engine RPM alert will be recorded 5 Click Save to save your c...

Page 538: ...he opt in instructions in the txt message If you do not opt in you will not recieve notifications on that mobile number Note To discontinue recieving alerts on a mobile phone you can remove the mobile...

Page 539: ...539 2 Click the word Speed to configure the notifications 3 Click Add new notification...

Page 540: ...n type 5 Enter a valid email address in the format myemail email com and click Save Click Cancel to exit without saving To enter additional email addresses click Add new notification again You can ent...

Page 541: ...lert The process is similar for all alerts here is how to delete email addresses for the speed alert For Geo Fence notifications you will need to click the name of the Geo Fence you wish to configure...

Page 542: ...3 To delete a notification email address click the x next to the email address 4 You will be asked to confirm you want to delete the email Click Delete to delete it click Cancel to exit without delet...

Page 543: ...t The process is similar for all alerts here is how to add one to the speed alert For Geo Fence notifications you will need to click the name of the Geo Fence you wish to configure 1 On the Settings m...

Page 544: ...544 3 Click Add new notification 4 Select Text for the notification type...

Page 545: ...Enter a valid 10 digit mobile number in the format 1112223333 using only numbers and no other characters To enter additional mobile numbers click Add Text You can enter as many mobile numbers as you w...

Page 546: ...any alert The process is similar for all alerts here is how to delete mobile numbers for the speed alert For Geo Fence notifications you will need to click the name of the Geo Fence you wish to confi...

Page 547: ...547 3 To delete a notification mobile number click the x next to the mobile number...

Page 548: ...he hotspot at one time Configure the Wi Fi Hotspot On the Settings menu select MANAGE MODULES Click the Wi Fi icon next to the module you wish to configure Note If the module has a cellular connection...

Page 549: ...SSID Broadcast Enabled to Yes then the network name of the hotspot will be displayed on any device that performs a Wi Fi scan for available networks If you set it to No then the network name will not...

Page 550: ...550 Enter the new password twice The Wi Fi password must be between 8 and 63 characters Click Update to save your changes or click the X to the right to exit without saving...

Page 551: ...is turned off if no devices are connected to the hotspot it will shut off immediately If there is at least once device connected the hotspot will remain on In order to limit the amount of time the ho...

Page 552: ...552 Click Update to save your changes or click the X to the right to exit without saving...

Page 553: ...553 View Wi Fi Connected Devices On the Settings menu select MANAGE MODULES Click the Wi Fi icon next to the module you wish to configure...

Page 554: ...account password On the Settings menu select MANAGE MOBILE ACCOUNT ACTIVITY Click Force Logout next to the phone you wish to log out from your account If someone tries to access the app from that mob...

Page 555: ...ilar device with a large screen All screenshots in this section are taken from a laptop screen for clarity Open the web browser on your laptop or mobile phone In the address bar enter my dphconnect an...

Page 556: ...gin will timeout after 10 minutes of inactivity WARNING This section contains instructions on how to modify the hotspot settings Modifying the hotspot settings incorrectly can cause serious problems t...

Page 557: ...557 View Hotspot Data Usage 1 Log into the hotspot administrator portal 2 Click Data Usage...

Page 558: ...he hotspot administrator portal 2 Click on Connected Devices To block a specific device from connecting to the hotspot click Block next to the device A blocked device will be listed under Blocked Devi...

Page 559: ...rator Password 1 Log into the hotspot administrator portal 2 Click Hostpot Settings Click the Hotspot tab Click the Admin Password subtab 3 Enter the current password 4 Enter the new password twice 5...

Page 560: ...will shut off immediately If there is at least once device connected the hotspot will remain on In order to limit the amount of time the hotspot is enabled after the engine is turned off an additiona...

Page 561: ...e An xml file will be stored at the selected location containing your settings 4 To restore previously saved settings use your browser to select the backup file to restore Click Restore Now You will b...

Page 562: ...otspot 802 11 mode wireless protocol to use Security mode WPA2 Personal PSK is currently the only security mode supported Maximum number of connected devices 1 through 5 Enable and disable broadcastin...

Page 563: ...advanced hotspot settings allow you to configure the following settings Firewall this includes VPN Passthrough and Wi Fi Privacy separation LAN settings for IPv4 and IPv6 settings Port filtering 1 Log...

Page 564: ...y the firewall settings Enable or disable VPN Passthrough using the provided ON OFF switch When ON connected devices are allowed to create a VPN tunnel using the hotspot Enable or disable Wi Fi privac...

Page 565: ...desired IPv4 and IPv6 settings Click Save Changes 6 Click on Port Filtering to modify the port filtering settings Enable or disable port filtering using the provided ON OFF switch If ON create edit o...

Page 566: ...ion The hotspot provides status and diagnostic information as well as links to support services 1 Log into the hotspot administrator portal 2 To view current internet status click on About Delphi Conn...

Page 567: ...567 3 To view the model and versions of the hotspot click on About Delphi Connect Click the Info tab...

Page 568: ...568 4 To view diagnostic information about the hotspot click About Delphi Connect Click on the Diagnostics tab...

Page 569: ...To manage hotspot log files click About Delphi Connect Click on the Logs tab To enable recording hotspot logs check Enable Logs Select how long to store each hotspot log before it is automatically de...

Page 570: ...570 6 To view available support links click About Delphi Connect Click on the Help Support tab...

Page 571: ...lert notifications sent to multiple email addresses and multiple mobile phones Yes for each alert you can define any number of email addresses to receive alert notifications In addition you can specif...

Page 572: ...ng notifications to that email address To edit your email notifications on the mobile app on the Settings menu select Vehicle Settings then select the vehicle you want to configure and then select Ale...

Page 573: ...ere you normally park your vehicle 12 Is there a limit on how many email addresses or mobile phone number I can enter to receive notifications No you can enter as many email addresses and mobile phone...

Page 574: ...cting customer support 17 How many modules can I add to one account You can add as many modules as you wish 18 How do I remove a module from my account You can delete a specific module from your accou...

Page 575: ...d a new module the application displayed an error message but once I logged out and logged back in it appeared on the module list Why The proper procedure when adding a new module is to add the module...

Page 576: ...the module Refer to the fitment guide at delphiconnect com fitment 30 Why isn t the data on my Dashboard page right To view the latest vehicle data use the Refresh feature The time and date of the las...

Page 577: ...connected on a roaming network and off your wireless carrier s network 38 I plugged my module into my OBD II port but I don t see my vehicle when I log into the app or portal Why Verify your vehicle s...

Page 578: ...support We continue to add key fob support for additional vehicles You will need to check the Fitment Guide for compatibility to determine when support is added 43 What happens if you hit the call 911...

Page 579: ...will no longer center on the vehicle every 5 seconds 49 Why does the vehicle icon show red ON in live tracking and the engine icon is OFF on the dashboard The live tracking feature uses a red vehicle...

Page 580: ...ditions as your cell phone although there are no batteries in the module to be concerned about as you would have with a cell phone 55 How do you use the data collected on my vehicle Delphi will never...

Page 581: ...ccasionally not be able to detect an accurate position In that situation such as in a multilevel garage or blocked by tall buildings the start or end position may indicate Unknown location 60 How do I...

Page 582: ...icle wait 10 seconds reconnect it and wait for the solid blue LED about 25 seconds begin with step Initiate Module Setup in the installation pamphlet to re initialize your module 66 My battery was dis...

Page 583: ...fresh button on the health page in the website not the smartphone app and follow the instructions If your error codes still do not show up your vehicle manufacturer may have manufacturer specific code...

Page 584: ...u have two vehicles with similar make and model and one or both do not report the VIN If all modules are properly installed use the Hide Show Vehicle feature located on the Location screen menu to mak...

Page 585: ...r 81 What is the difference between the shut off time and the force shut off time When the engine is turned off the Wi Fi hotspot will remain on waiting for a device to connect until the shut off time...

Page 586: ...dministrator portal available in the module Connect to the module over Wi Fi Open your browser and in the address bar enter http my dphconnect and press Enter 87 Will using my hotspot drain my battery...

Page 587: ...currently activating on Verizon network VehicleDiagnosticscurrentlyactivatingon Verizonnetwork Solidblue VehicleDiagnosticswaiting for first time vehicle setup afterplug in CAUTION Engine must be OFF...

Page 588: ...setupinprocess 1blink per second CAUTION Notrecommended with engine running Transmittingkeyfobcommandtovehicle 2 blinks User initiatedvehiclesetupinprocess 1blink persecond CAUTION Donotstartengine Bl...

Page 589: ...eDiagnosticslabel exactlyasshown Afterfirst time Entertheusernameandpasswordyou createdduringfirst timelogin IfyouforgotyourUsername orPassword selecttheappropriatebuttononthelogin page torequesthelp...

Page 590: ...kthat fuseforOBDport isnot blown seevehicleowner manualforproperfuse Checkthat no pinsarebent ormissingfromVehicle DiagnosticsconnectororOBD port Defective DelphiConnect system ReplaceDelphiConnect sy...

Page 591: ...icle Pleasegotopage 11 andperformsteps5 and 6 Lowvoltage or loss ofbattery power Deviceneedstobe pairedagainwithyour vehicle Pleasegotopage 11 andperformsteps5 and 6 Can tgetto Dashboard pageforfirst...

Page 592: ...t Alerts not turnedon CheckthatthetypeofalertexpectedhasbeenturnedOn in app Notext message SMS alerts received Invalid or no mobile number enteredfor desired alert Checkthat mobilenumberisenteredcorre...

Page 593: ...eor 800 922 0204 Can tget Delphi Connect systemKey Fobtopair with my vehicle Incompatible vehicle Checkfitmentguide connectedcar delphi com fitment Procedure notfollowed exactly Checkthat youhavefollo...

Page 594: ...red DelphiConnect systemhasnocellular connection Function restricted by vehicle manufacturer Checkifthemanufacturersuppliedkeyfobcanperform the same feature If not it isavehiclerestriction Readthe veh...

Page 595: ...Bluetooth 2 1orhigher DelphiConnect system wasn t inBluetooth pairingmode OntheSettingsmenuintheapp tapVehicleSettings then tapyourvehiclefromthelist thentapBluetoothSettings thentaptheDiscoverbuttona...

Page 596: ...of the device and is not responsible for any non Verizon Wireless applications services or any personal information you submit to Delphi or that is associated with your Delphi account or that you sha...

Page 597: ...ice plugged in You can purchase an extension cable to move your mobile device to a more fitting location The extension cable can be purchased from Delphi at http mycar delphi com accessories If you di...

Page 598: ...etwork and there fore airtime data charges and or additional charges may apply in accordance with your service plan Please contact your wireless service provider for details Location Information Locat...

Page 599: ...12 MONTH LIMITED WARRANTY Personal Communications Devices LLC the Company warrants to the original retail purchaser of this wireless device Product that should this Product or any part thereof during...

Page 600: ...e theft or improper usage of any electrical source g Product subjected to unauthorized modifications to the software of the Product or to the Product itself h Product subjected to the unauthorized ope...

Page 601: ...ill of sale the consumer s return address daytime phone number and or fax number and complete description of the problem transportation prepaid to the Company at the address shown below or to the plac...

Page 602: ...s do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damage so the above limitation or exclusions may not apply to you This Wa...

Page 603: ...603...

Page 604: ...OM231VW v 00...

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