VeriFone Vx 610, Installation Manual

Page: 53 / 60

O
MNI
5
XXX AND
V X 5
XX
/V X 610 I
NSTALLATION
G
UIDE
53
C
HAPTER
6
Troubleshooting Guidelines
The troubleshooting guidelines provided in the following section are included to
assist you to successfully install and configure your V
x
5xx/V
x
610 terminal. If you
have problems operating your V
x
5xx/V
x
610 terminal, please read through these
troubleshooting examples.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance. Typical examples of malfunction you may encounter while operating
your V
x
5xx/V
x
610 terminal and steps you can take to resolve them are listed.
Blank Display
When the terminal display screen does not show correct or clearly readable
information:
•
Check terminal power connection.
•
Remove and reapply power to the terminal.
•
Check all cable connections and verify that the telephone line is properly
connected.
•
If the problem persists, contact your local VeriFone service provider.
Terminal Does
Not Dial Out
If the terminal does not dial out:
•
Check the telephone line connections.
•
Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
NOTE
The V
x
5xx/V
x
610 terminal comes equipped with tamper-evident labels. The
V
x
5xx/V
x
610 contains no user serviceable parts. Do not, under any circumstance,
attempt to disassemble the terminal. Perform only those adjustments or repairs
specified in this guide. For all other services, contact your local VeriFone service
provider. Service conducted by parties other than authorized VeriFone
representatives may void any warranty.
CAUTION
Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Use only a VeriFone-supplied power pack with the correct
output ratings. Before troubleshooting, ensure that the power supply being used
to power the terminal matches the requirements specified on the bottom of the
terminal. (See
Chapter 3 , Specifications , for detailed power supply
specifications.) Obtain the appropriately rated power supply before continuing
with troubleshooting.