VeriFone VX 520 3G Installation Manual Download Page 45

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VX 520 3G I

NSTALLATION

UIDE

NDEX

accessories

documentation

ordering

printer paper

telephone line cord

VeriFone cleaning kit

cleaning kit

connection ports

VX 520 3G

contact VeriFone

dial out problems

troubleshooting

displays

troubleshooting

documentation

acronym definitions

conventions

ordering

electrical considerations

electrostatic discharges

prevention

environmental factors

external printers

VX 520 3G RS-232 port connection

external printers supported

VeriFone external printers

installation

connecting a PIN pad to VX 520 3G

installation VX 520 3G

connecting a smart card reader to VX 520 3G

installation VX 520 Color D/E CTLS

connecting optional device(s)

connecting the terminal power pack

connecting the terminal to a telephone line

MSAM cards

terminal location

unpacking the shipping carton

integrated printers

paper jams

troubleshooting

integrated printers VX 520 3G

about the integrated printer paper

keypads

troubleshooting

maintenance

avoid cleaning Smart Card Reader

cleaning the terminal

cleaning the terminal contacts

returning a terminal for repair or replacement

MSAM cardholders

MSAM cards

installation

optional devices

connecting

paper

for integrated printers

paper jams

troubleshooting

peripheral devices

troubleshooting

peripherals

troubleshooting

power packs

connecting

Summary of Contents for VX 520 3G

Page 1: ...VeriFone Part Number DOC252 087 EN A Revision A 3 TEMPLATE REV F VX 520 3G Installation Guide VX 520C...

Page 2: ...gram before placing the software into productive use This document including without limitation the examples and software programs is supplied As Is VeriFone Inc 2099 Gateway Place Suite 600 San Jose...

Page 3: ...Factors 14 Electrical Considerations 14 Unpacking the Shipping Carton 14 Examining Terminal Features 15 Front Panel 15 Connection Ports 16 Establishing Telephone Line Connections 19 Installing a Pape...

Page 4: ...er Jam 38 Keypad Does Not Respond 38 Peripheral Device Does Not Work 38 Transactions Fail To Process 39 Printer Does Not Print 40 Terminal Display Does not Show Correct or Readable Information 40 Term...

Page 5: ...d how to configure optional peripheral devices Chapter 3 Specifications Discusses power requirements and dimensions of the VX 520 3G terminal Chapter 4 Maintenance Explains how to maintain your VX 520...

Page 6: ...alic typeface indicates book titles or emphasis You must install a roll of thermal sensitive paper in the printer Courier The courier type face is used while specifying onscreen text such as text that...

Page 7: ...ect Current DDA Dynamic Data Authentication ECC Elliptic Curve Cryptography EMV Europay MasterCard and VISA ITP Internal Thermal Printer LCD Liquid Crystal Display MRA Merchandise Return Authorization...

Page 8: ...PREFACE Conventions and Acronyms 8 VX 520 3G INSTALLATION GUIDE VERIFONE CONFIDENTIAL TEMPLATE REV F...

Page 9: ...mmunication options The VX 520 3G offers several communication options enhanced display increased processing power expanded memory and two USB peripheral ports The VX 520 3G terminal uses a robust sle...

Page 10: ...port Performance ARM11 CPU Increased memory 128 MB Flash 32 MB RAM Colored 320 x 240 LCD display with white backlight Fastest encryption decryption appliance on the market Blue backlit keypad Securit...

Page 11: ...added applications Exceptional display and printer graphics handling capabilities that quickly render logos graphical fonts and character based languages The VX 520 3G series of terminals ensures unco...

Page 12: ...TERMINAL OVERVIEW Features and Benefits 12 VX 520 3G INSTALLATION GUIDE VERIFONE CONFIDENTIAL TEMPLATE REV F...

Page 13: ...acy Shield Optional Using the CTLS Reader Using the Smart Card Reader Using the Magnetic Card Reader Selecting Terminal Location Use the following guidelines when selecting a location for your VX 520...

Page 14: ...Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage The VX 520 3G terminal is a secure product and any tampering may cause the device to cease...

Page 15: ...d LCD screen with white backlight The screen also acts as the CTLS tapping area for contactless transactions Four types of keys a A backlit 12 key telephone style keypad b Four unlabeled programmable...

Page 16: ...Module compartments built into the side of the terminal The VX 520 3G terminal contains MSAM cardholders to support multiple stored value card programs or other merchant card requirements Two SIM Sub...

Page 17: ...or the VX 520 3G terminal Please refer to the following list of peripheral devices for the connectivity options Host USB Port PP1000 USB Vx810 USB VX 820 USB Barcode reader Biometric reader USB flash...

Page 18: ...AL TEMPLATE REV F Client USB Port PC ECR Cash register RJ 11 Port Telephone line RS 232 Port PP1000 Vx810 VX 820 PC download cable Computer ECR Check reader CTLS reader Biometric reader Barcode reader...

Page 19: ...mm diameter single ply thermal sensitive paper A pink out of paper indicator line appears on the edge of the paper before the end of the roll After this line appears there is enough paper remaining o...

Page 20: ...remove the protective strip Unwind the paper roll past any glue residue 4 Hold the roll so the paper feeds from the bottom of the roll 5 Drop the paper roll into the printer tray Figure 7 Loading Pape...

Page 21: ...ll or replace MSAMs 1 Remove the power cord from the power outlet 2 Place the terminal upside down on a soft clean surface to protect the display from scratches 3 Press the unlocking button and then l...

Page 22: ...nel and then replace the terminal rear cover Installing Replacing SIM Cards The VX 520 3G terminal supports dual SIM Subscriber Identity Module feature Use the following procedure to replace or instal...

Page 23: ...der to the VX 520 3G Use the following procedures to connect a PIN pad or smart card reader 1 Remove the VX 520 3G terminal rear cover See Figure 9 NOTE Before inserting the SIM card position it as sh...

Page 24: ...d 201 or PINpad 1000 position and insert the grommet to secure the cable connection If a cable is not already connected to the smart card reader or PIN pad insert the small modular plug on one end of...

Page 25: ...ion External Printers Supported Although the VX 520 3G terminal has an internal thermal printer it may be convenient to print larger print runs for example daily or weekly reports to an external print...

Page 26: ...ttery on your VX 520 3G terminal connect the power pack to the unit for at least 6 hours or until fully charged The smart battery has a safety circuit to protect the Li ion cells from overcharging and...

Page 27: ...over to access the power port See Figure 9 2 Insert the round barrel connector into the power port Figure 17 VX 520 3G Power Connection WARNING Do not dispose of batteries in a fire Li ion batteries m...

Page 28: ...and usually displays a unique copyright screen If no application is loaded in the terminal DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen Privacy Shield Optional The pri...

Page 29: ...a contactless smart card transaction 1 Gently tap the card onto or hold the card within 4 cm against the surface of the RFID canopy see Figure 18 2 A message prompt in the terminal display accompanied...

Page 30: ...card transaction To conduct a smart card transaction 1 Position a smart card with the contacts facing upward see Figure 19 2 Insert the smart card into the smart card reader slot in a smooth continuo...

Page 31: ...s To conduct a credit or debit card transaction 1 Position a magnetic card with the stripe in the card reader and facing inward toward the keypad 2 To ensure a proper read of the magnetic swipe card t...

Page 32: ...TERMINAL SETUP Using the Magnetic Card Reader 32 VX 520 3G INSTALLATION GUIDE VERIFONE CONFIDENTIAL TEMPLATE REV F...

Page 33: ...ack UL ITE listed LPS power supply a Input rated 100 240V AC 50 60 Hz b Output rated 9 3V DC 4 0A Barrel connector polarity Temperature and Humidity Operating Environment Temperature 0 C to 40 C 32 F...

Page 34: ...SPECIFICATIONS 34 VX 520 3G INSTALLATION GUIDE VERIFONE CONFIDENTIAL TEMPLATE REV F...

Page 35: ...sed contacts of the VX 520 3G terminal stay clean and unbent Smart Card Reader Do not attempt to clean the smart card reader Doing so may void any warranty For smart card reader service contact your V...

Page 36: ...MAINTENANCE Smart Card Reader 36 VX 520 3G INSTALLATION GUIDE VERIFONE CONFIDENTIAL TEMPLATE REV F...

Page 37: ...l Check all cable connections and verify that the telephone line is properly connected If the problem persists contact your local VeriFone service provider NOTE The VX 520 3G terminal comes equipped w...

Page 38: ...cter or nothing at all when you press a key follow the steps outlined in Transactions Fail To Process If pressing a function key does not perform the expected action refer to the user documentation fo...

Page 39: ...r VeriFone distributor or service provider Check the Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card Ensure that the card...

Page 40: ...king properly contact your local VeriFone representative for assistance Printer Does Not Print If the printer does not work properly Check terminal power connection Check if the printer is out of pape...

Page 41: ...to be returned Product ID including the model and part number For example VX 520 3G and Pxxx xxx xx Mxxx xx xx xxx or 2xxxx xx Serial number S N xxx xxx xxx 2 Obtain the MRA numbers by completing one...

Page 42: ...ment Model s returned model numbers are located on the VeriFone label on the bottom of the VX 520 3G terminal Accessories and Documentation VeriFone produces the following accessories and documentatio...

Page 43: ...mentation VX 520 3G INSTALLATION GUIDE 43 VERIFONE CONFIDENTIAL TEMPLATE REV F Documentation VX 520 3G Certifications and Regulations VPN DOC252 085 EN VX 520 3G Quick Installation Guide VPN DOC252 08...

Page 44: ...VERIFONE SERVICE AND SUPPORT Accessories and Documentation 44 VX 520 3G INSTALLATION GUIDE VERIFONE CONFIDENTIAL TEMPLATE REV F...

Page 45: ...VX 520 3G connecting a smart card reader to VX 520 3G 23 installation VX 520 Color D E CTLS connecting optional device s 23 connecting the terminal power pack 27 connecting the terminal to a telephon...

Page 46: ...e 41 returning a terminal for repair or replacement 41 telephone line connections 19 telephone line cords ordering 42 terminal features VX 520 3G general 15 terminals accessories 42 benefits 10 cleani...

Page 47: ...INDEX V VX 520 3G INSTALLATION GUIDE 47...

Page 48: ...nstallation Guide VeriFone Part Number DOC252 087 EN A Revision A 2 VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA Tel 800 VeriFone 837 4366 www verifone com VERIFONE CONFIDENTIAL TEM...

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