V
ERI
F
ONE
S
ERVICE
AND
S
UPPORT
Accessories and Documentation
28
E
335 I
NSTALLATION
G
UIDE
•
Address the Subject box with to “VeriFone MRA Dept.”
•
Reference the model and part number in the Note box.
3
Describe the problem(s).
4
Provide the shipping address where the repaired or replacement unit must be
returned.
5
Keep a record of the following items:
•
Assigned MRA number(s).
•
VeriFone serial number assigned to the e335 you are returning for service
or repair (device serial numbers are located at the back of the unit.
•
Shipping documentation, such as air bill numbers used to trace the
shipment.
•
Model(s) returned (model numbers are located on the VeriFone label at
the back of the e335).
Accessories and
Documentation
VeriFone produces the following accessories and documentation for the
e335. When ordering, please take note of the part number.
•
VeriFone online store at
www.store.verifone.com
•
USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),
Monday - Friday, 7 A.M. - 8 P.M., Eastern time
•
International – Contact your VeriFone representative
Accessories
Documentation
NOTE
One MRA number must be issued for each e335 you return to VeriFone, even if
you are returning several of the same model.
e335 Gang Charger
M087-Q04-50-NAA
USB to Micro-USB cable
CBL000-021-01-A
VeriFone Certified Wall Mount Chager (e355
device)
PWR087-300-01-A
VeriFone Certified Power Adapter (Gang Charger)
PWR087-300-0X-A
VeriFone Cleaning Kit
02746-01
e335 Certifications and Regulations
VPN DOC087-051-EN-A
e335 Quick Installation Guide
VPN DOC087-052-EN-A
e335 Gang Charger Certifications and Regulations
VPN DOC087-055-EN-A
e335 Gang Charger Quick Installation Guide
VPN DOC087-056-EN-A
Summary of Contents for e335
Page 24: ...SPECIFICATIONS Weight 24 E335 INSTALLATION GUIDE...
Page 26: ...MAINTENANCE Smart Card Reader 26 E335 INSTALLATION GUIDE...
Page 30: ...VERIFONE SERVICE AND SUPPORT Battery Pack Instructions 30 E335 INSTALLATION GUIDE...
Page 33: ...TROUBLESHOOTING GUIDELINES Transactions Fail To Process E315 INSTALLATION GUIDE 33...