S
ERVICE
AND
S
UPPORT
Documentation
30
640
M
I
NSTALLATION
G
UIDE
•
Reference the model and part number in the Note box.
3
Describe the problem(s).
4
Provide the shipping address where the repaired or replacement unit must be
returned.
5
Keep a record of the following items:
•
Assigned MRA number(s).
•
Verifone serial number assigned to the 640m you are returning for service
or repair (device serial numbers are located at the back of the unit).
•
Shipping documentation, such as air bill numbers used to trace the
shipment.
•
Model(s) returned (model numbers are located on the Verifone label at the
back of the 640m).
Documentation
Verifone produces the following documentation for the 640m. When ordering,
please take note of the part number.
•
Verifone online store
www.estore.verifone.com
•
USA – Verifone Customer Development Center, 800-Verifone (837-4366),
Monday - Friday, 7 A.M. - 8 P.M., Eastern time
•
International – Contact your Verifone representative
Documentation
NOTE
One MRA number must be issued for each 640m you return to Verifone, even if
you are returning several of the same models.
DOC570-003-EN
640m Certifications and Regulations
DOC570-002-EN
640m Quick Installation Guide
