640
M
I
NSTALLATION
G
UIDE
29
C
HAPTER
5
Service and Support
Contact your local Verifone representative or service provider for any problems on
your terminal.
For product service and repair information:
•
USA – Verifone Service and Support Group, 1-800-Verifone (837-4366)
•
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
•
International – Contact your Verifone representative
Returning a
Device for
Service
You must obtain a Merchandise Return Authorization (MRA) number before
returning the terminal to Verifone. The following procedure describes how to
return one or more terminals for repair or replacement (U.S. customers only).
1
Get the following information from the printed labels at the back of each 640m
to be returned:
•
Product ID, including the model and part number. For example, “640m”
and “M570 XXX-XXX-XXX.”
•
Serial number (S/N nnn-nnn-nnn)
2
Obtain the MRA number(s) by completing one of the following:
a
Call Verifone toll-free within the United States at 1-800-Verifone and follow
the automated menu options.
•
Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
•
Give the MRA representative the information you gathered in Step 1.
•
Complete the Inquiry Contact Form at
https://www.verifone.com/en/us/
contact-us.
•
Address the Subject box to “Verifone MRA Dept.”
NOTE
For international customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
