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Basic Trouble Shooting 

 

SYMPTOMS 

CAUSES 

SOLUTIONS 

 
 
Throttle  and  pedal  assist  not 
working 

  Battery off 

  Turn on battery 

  Battery installation 

  Reseat battery 

  LCD  display not on 

  Turn on LCD display 

  Discharged battery 

  Charge battery 

  Brake sensors engaged 

  Inspect brake lever 

Reduced speed 

  Low battery power 

  Charge battery 

 
 
 
Reduced battery range 

  Low battery power 

  Charge battery 

  Low tire pressure 

  Inspect tire 

  Heavy load on bike 

  Adjust bike load 

  Driving on rough terrain 

  Adjust route 

  Using throttle only 

  Include pedal assist 

 
 
 
Battery does not charge 

  Charger 

not 

properly 

connected 

  Inspect connections 

  Battery temperature 

  Read  the  user  manual  for  best 

practices 

  Damaged charger 

  Replace charger 

  Issue with battery 

  Contact Support Team 

 
 
E-bike making strange noises 

  Loose hardware 

  Tune-up and inspection needed 

  Issue on drivetrain 

  Maintenance needed 

  Issue with motor 

  Contact Support Team 

 
 

 
                                               

  

 

 

Summary of Contents for GRACE

Page 1: ...1 16 Instructions to Set Up Your VELOWAVE GRACE Diagram...

Page 2: ...l screws are properly torqued Carry out a fine adjustment of the gears and brakes Learn how to use the LCD display Wear a helmet before riding Please Note Your bike may need further adjustments after...

Page 3: ...f our support technicians for guidance 3 Our QA mechanics have assembled and tested your bike beforehand 4 To assemble your bike work on a clean area with enough space to maneuver 5 If installed remov...

Page 4: ...mounting brackets with four screws 4mm allen wrench with 6Nm strength 4 Verify your front tire lines up with your headset 5 Check whether all headset items are tight Reseat the Right Brake Lever The...

Page 5: ...s seen shown Keep the spring cam follower and lever on the LEFT side nearest the disk brake Keep the adjustment nut and spring on the RIGHT side See Figure 2 4 Screw the skewer into the end nut until...

Page 6: ...racket in front of the fork gantry Thread the screw through the fork gantry and secure with a washer and a fixing nut You will need to secure the fixing nut tightly so the screw doesn t turn 2 Connect...

Page 7: ...Arm Chain Side 3 Sitting on your bike the pedals go on the Left and Right side respectively 4 Keep the pedal Horizontal while hand screwing to get the thread started Then Use your 15mm wrench to tight...

Page 8: ...be followed to avoid issues or malfunction Installing and Removing the Battery To Install the Battery 1 Turn the key counterclockwise to release the lock 2 Seat the bottom of the battery into the rece...

Page 9: ...battery is secured with a double lock mechanism Use the key to release the first lock Push slide the plastic tab under the tube to release the second lock Note Please hold the battery tight with one...

Page 10: ...to switch on or switch off the headlight 4 Walking mode Press and hold button for 2 seconds to shift into walking mode the display indicates P and the bike will be propelled at walking pace Release t...

Page 11: ...the input plug to the power supply 2 Charge the battery OFF the bike 1 Take off the battery from your bike 2 Place the battery in a clean and flat place in room temperature 3 Insert the charger outpu...

Page 12: ...ot influence the battery lifecycle AVOIDING deep discharge is helpful to protect the battery and extend its lifecycle 4 Pay attention to check whether the surface temperature of the battery case rises...

Page 13: ...re using the e bike again 11 Motor High Temperature Fault Motor Temperature Sensor Fault Allow the motor to cool down and check if it recovers The motor s temperature sensor has become disconnected or...

Page 14: ...e Low battery power Charge battery Low tire pressure Inspect tire Heavy load on bike Adjust bike load Driving on rough terrain Adjust route Using throttle only Include pedal assist Battery does not ch...

Page 15: ...15 16 Label of Your VELOWAVE...

Page 16: ...16 16 To find out more please visit our website at www velowavebikes com...

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