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Troubleshooting
Problem
Most Common Solutions
Ebike does not work (No power):
Insufficient battery power
Charge the battery
Faulty connections
Clean and repair the connectors
Improper turn on sequence
Turn on the ebike with proper sequence
Battery non-functional
Contact us through
Ebike rocks back and forth:
Wobble fork
Adjust the fork
Gap between stem and stem spacer
Close up the gap
Gap between lower end of head tube &
front fork
Close up the gap
Irregular acceleration and/or reduced top speed:
Insufficient battery power
Charge the battery or contact us through
Motor does not respond when the ebike is powered on:
Insufficient battery power
Charge the battery
Brakes are applied
Disengage the brakes
Loose wiring
Reconnect or replace the wiring
Loose or damaged motor plug wire
Secure or replace the motor plug wire
Motor damaged
Replace the motor
Controller damaged
Replace the controller
PAS sensor damaged
Replace PAS the sensor
Reduced range:
Low tire pressure
Inflate tires to PSI stamped on sidewall
Low battery
Charge the battery
Driving with too many hills, headwind,
braking, or excessive load
Assist with pedals or adjust route
Battery discharged for long period without
regular charges
Recharge the battery. If range decline persists,
contact us through
Brakes rubbing
Adjust the brakes
Faulty, damaged, or aged battery
Replace the battery
Battery will not charge:
Charger not well connected
Adjust the connections
Charger damaged
Replace the charger
Battery damaged
Replace the battery
Wiring damaged
Replace the wiring
Battery non-functional
Replace the battery
Battery overdischarged
Replace the battery
Ambient temperature below 41°F (5°C) or
above 104°F (40°C)
Keep the battery in an environment with an
ambient temperature of 50°F to 77°F (10°C to
25°C) for at least 1 hour
Wheel or motor makes strange noises:
Loose motor cable connection
Reconnect the cable
Damaged wheel spokes or rim
Repair or replace the wheel spokes or rim
Damaged motor wiring
Replace the motor
Charger indicator flashes red while charging:
Charging abnormality
Unplug the charger and contact us through
Front/rear light cannot be illuminated:
Damaged light
Replace the light
Damaged controller
Replace the controller
Damaged Remote (PAS control panel)
Replace the Remote (PAS control panel)
OR you can contact us through
and we will get you back as soon as
possible.
