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8 Diagnosis, asset management and service
VEGAPULS 69 • Modbus and Levelmaster protocol
47252-EN-210205
•
In the factory
•
Or on site by the user
In both cases, the serial number of the sensor is needed. The serial
numbers are stated on the type label of the instrument, on the inside
of the housing as well as on the delivery note.
When loading on site, the order data must first be downloaded from
the Internet (see operating instructions "
Electronics module
").
Caution:
All application-specific settings must be entered again. That's why you
have to carry out a fresh setup after exchanging the electronics.
If you saved the parameter settings during the first setup of the sen
-
sor, you can transfer them to the replacement electronics module. A
fresh setup is then not necessary.
8.6 Software update
The following components are required to update the instrument
software:
•
Instrument
•
Voltage supply
•
Interface adapter VEGACONNECT
•
PC with PACTware
•
Current instrument software as file
You can find the current instrument software as well as detailed
information on the procedure in the download area of our homepage:
You can find information about the installation in the download file.
Caution:
Instruments with approvals can be bound to certain software versions.
Therefore make sure that the approval is still effective after a software
update is carried out.
You can find detailed information in the download area at
8.7 How to proceed if a repair is necessary
You can find an instrument return form as well as detailed information
about the procedure in the download area of our homepage. By doing
this you help us carry out the repair quickly and without having to call
back for needed information.
In case of repair, proceed as follows:
•
Print and fill out one form per instrument
•
Clean the instrument and pack it damage-proof
•
Attach the completed form and, if need be, also a safety data
sheet outside on the packaging
•
Ask the agency serving you to get the address for the return ship-
ment. You can find the agency on our homepage.
