VeEX MPA, User Manual

Page: 16 / 842

General Information
16
Warranty and Return Policies
Warranty Period: The warranty period for hardware, software and firmware varies
based on product, configuration, and customer contract. Please contact Customer
Technical Support for questions.
Hardware Coverage: VeEX Inc. warrants hardware products against defects in
materials and workmanship. During the warranty period, VeEX will, at its sole discretion,
either:
•
Repair the products
•
Replace hardware which proves to be defective
provided that the products that the customer elects to replace is returned to VeEX Inc.
by the customer along with proof of purchase within thirty (30) days of the request by
the customer, freight prepaid.
Software Coverage: VeEX Inc. warrants software and firmware materials against
defects in materials and workmanship. During the warranty period, VeEX will, at its sole
discretion, either
•
Repair the products
•
Replace the software and/or firmware which prove to be defective
provided that the products that the customer elects to replace is returned to VeEX Inc.
by the customer along with proof of purchase within thirty (30) days of the request by
the customer, freight prepaid.
Additionally, during the warranty period, VeEX Inc. will provide, without charge to the
customer, all fixes, patches and enhancements to the purchased software, firmware and
software options. VeEX Inc. does not warrant that all software or firmware defects will
be corrected. New enhancements attached to a software option require the option to be
purchased (at the time of order or the time of upgrade) in order to benefit from such
enhancements.
Limitations: The warranty is only for the benefit of the customer and not for the benefit
of any subsequent purchaser or licensee of any merchandise (hardware, software,
firmware and/or accessories).
Revoking the warranty: VeEX Inc. does not guarantee or warrant that the operation of
the hardware, software or firmware will be uninterrupted or error-free. The warranty will
not apply in any of the following cases:
•
Improper or inadequate maintenance by the customer
•
Damage due to software installed by the customer on the unit without prior
authorization (written) from VeEX Inc.
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