7.0 Warranty and Software
Warranty Period:
The warranty period for hardware, software and firmware is one (1) year from the date of shipment to the
customer. The warranty period for battery pack, LCD, LCD touch panel, LCD protective cover, and accessories (including but not
limited to patch cords, AC adaptor, SFP, USB adaptors, carrying case, carrying pouch) is limited to one (1) year.
Hardware Coverage:
VeEX Inc. warrants hardware products against defects in materials and workmanship. During the warranty
period, VeEX will, at its sole discretion, either
Repair the products
Replace hardware which proves to be defective
provided that the products that the customer elects to replace is returned to VeEX Inc. by the customer along with proof of purchase
within thirty (30) days of the request by the customer, freight prepaid.
Software Coverage:
VeEX Inc. warrants software and firmware materials against defects in materials and workmanship. During the
warranty period, VeEX will, at its sole discretion, either
Repair the products
Replace the software and/or firmware which prove to be defective
provided that the products that the customer elects to replace is returned to VeEX Inc. by the customer along with proof of purchase
within thirty (30) days of the request by the customer, freight prepaid.
Additionally, during the warranty period, VeEX Inc. will provide, without charge to the customer, all fixes, patches and enhancements
to the purchased software, firmware and software options. VeEX Inc. does not warrant that all software or firmware defects will be
corrected. New enhancements attached to a software option require the option to be purchased (at the time of order or the time of
upgrade) in order to benefit from such enhancements.
Limitations:
The warranty is only for the benefit of the customer and not for the benefit of any subsequent purchaser or licensee of
any merchandise (hardware, software, firmware and/or accessories).
Revoking the warranty:
VeEX Inc. does not guarantee or warrant that the operation of the hardware, software or firmware will be
uninterrupted or error-free. The warranty will not apply in any of the following cases:
Improper or inadequate maintenance by the customer
Damage due to software installed by the customer on the unit without prior authorization (written) from VeEX Inc.
Unauthorized alteration or misuse
Damage occurred from operating the unit from outside of the environmental specifications for the product
Improper installation by the customer
eCPRI Testing User Manual D07-00-131P RevA00
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