VDO SmartTerminal, Operating Instructions Manual, Page: 70 / 76

User Manual VDO SmartTerminal - Edition 01/2020
Troubleshooting Data transfer
70
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Troubleshooting
The VDO TerminalService is not
running If the VDO TerminalService is running, the VDOTerminalServiceConfig con-
nects itself via network with the service. If the service is not running, the data
access occurs directly to the data base. If neither is possible, the
VDOTerminalServiceConfig reports an error and terminates. In this event, you
should restart the computer and check if the problem persists. If necessary,
you can switch the start of the VDO TerminalService to manual via the service
administration of the operating system in order to solve the problem.
The VDOTerminalServiceConfig provides you with the following problem solv-
ing options:
• The communication port used for the connection between
VDO TerminalTools and VDO TerminalService must be changed.
• After a reinstallation, the data encryption must be imported onto the
VDO SmartTerminal.
• The download directory for the transfer of data from the terminal is to be ad-
justed.
• The access data of all administrators are no longer known.
• The communication between the VDO TerminalService and a
VDO SmartTerminal is to be monitored.
VDO TerminalTools do not start The following error situations can occur when accessing the system:
• Connection cannot be established.
• The connection between VDO TerminalTools and VDO TerminalService is
not possible.
• Possible reasons include:
– The specified server or port is incorrect
– If the computer on which the VDO TerminalService runs, was not spe-
cified correctly, no connection can be established. Please ask your net-
work administrator for the correct IP address or the computer name and
check in the VDO TerminalService configuration software if the entered
port matches the stored port.
– The computer is not fully booted up
The Computer on which the VDO TerminalService runs is not switched on
or shuts down or boots up. Switch on the computer or have it switched on
or wait for the computer to be fully booted up.
– The service is deactivated
The VDO TerminalService is deactivated on the computer. Do do this,
start the VDO TerminalService via the service administration of the oper-
ating system.
– The network connection between the computers does not work.
Due to configuration or hardware problems, it is not possible to establish a
connection between the two computers. In this case, contact your admin-
istrator or service partner and get them to check if both computers can
work in the network.
– Missing port activations in the firewall
These may be both on the computer of the VDO TerminalTools and on
the computer of the VDO TerminalServices. These problems may be re-
solved by your network administrator.