Vanair Air N Arc All-in-One Power Systems 300, Operations Manual & Parts List

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RETURN MATERIAL AUTHORIZATION FORM
Ph. 219-879-5100
Fax. 219-879-5335
service@vanair.com
Return
Material
Authorization
10896 W. 300 N.
Michigan City, IN 46360
S / N: 30 _____________________ Customer: ____________________________ Date:____________________________
AnA S/N:_____________________ RMA#: ____________________________ Contact:____________________________
Email:_____________________________________________________________ Phone : ___________________________
Fax : ________________________ Address : __________________________________________________________________
Tech : _______________________ Dealer : ________________ PO# : ___________________________________________
GENERAL INFORMATION
All returns are sent back for warranty consideration and are subject to factory inspection and analysis. Vanair® is not
responsible for shipping damage due to insufficient or improper packaging methods. Failure to identify returned goods
with the assigned RMA number on the outside of the shipping package will delay processing or result in the shipment
being returned, freight collect. To receive warranty parts, a credit card or Purchase Order must be given to the service
technician. Once the disposition of the part is determined, (I.E. manufacturing defect or other) Vanair will credit your
account if covered by warranty. You can also contact the Service Department by email at service@vanair.com if you
have any questions.
Return parts to the address listed above.
INSTRUCTIONS TO CUSTOMERS
1
Product must be returned within 30 days from the day the RMA is issued. The RMA is void thereafter and any parts received
after this time frame will be returned freight collect or not accepted.
2
The RMA number must be placed on the outside of the shipping package. Do not write the RMA number on the component
with permanent marker, this damages the component. Please use a tag.
3 Components (including generators) must be returned completely assembled with no loose parts or they will not be accepted.
4 A copy of the form must be included with all paperwork.
5 No product will be accepted freight collect unless prior arrangements have been made.
6 We will not accept any parts returned on an invoice. They will be returned freight collect.
7
Any invoice issued for labor claims must include the RMA number assigned on this form, the 30-XXXXX number for the unit,
and be invoiced for any labor claims within 30 days of the work completion. The allowable Vanair labor rate is $65.00 per hour
for all authorized work done in the United States.
8 All warranty claims must be pre-approved by Vanair or they will not be accepted.
Qty. Part # Description Reason for return
Final Disposition of Goods Notifications Additional Notes
No Credit Return to Customer Quality Control
Return to Stock Issue Credit for Parts Operations
Scrap Goods Issue Credit for Freight Purchasing
Ret to Vendor Accounting
Part Invoice #: Shipping