AIR N ARC
®
300 SERIES ALL-IN-ONE POWER SYSTEM
®
WARRANTY PROCEDURE
090010-OP_r0
PAGE - XIII
C
LAIMS
PROCESS
FOR
WARRANTED
V
ANAIR
PARTS
This process must be used by owners of Vanair
®
equipment in
situations where a warranted item needs repair or replacement
under the terms of the purchase warranty. Do not return items to
Vanair without prior authorization from the Vanair Warranty
Administrator.
P
ROCEDURE
:
When a customer needs assistance in troubleshooting a system
and/or returning parts, follow the steps below.
1.
Locate the machine’s serial number:
The machine package serial number plate is located
inside the machine compartment on the floor near to the
generator mounting and the engine oil drain tube outlet
(see
Figure 1
).
2.
Fill out the Return Material Authorization Form’s
required information:
Locate the form on
page XVI
of this Section
. Follow the
instructions given on the form to fill in the information
needed. This form is used for the purpose of soliciting a
warranty case. All of the field information
except
for the
bottom section block fields, which include
Disposition of
Goods
,
Notifications
and
Additional Notes
, will be
required.
3.
Have a list of the symptoms/condition/malfunctions
along with any applicable temperature and pressure
readings, and also the number of operational hours
available:
The above information is needed in addition to the
information from Step #2.
4.
Contact the Vanair Service Department by phone (1-
219-879-5100) to speak with a Service Technician.
5.
Vanair Service will troubleshoot the problem based
on the information provided by the customer, and
WARRANTY CLAIMS
PROCEDURE
NOTE
The RMA number must be placed on the
outside of the package being returned.
NOTE
All labor claims or invoices must be
approved by the Vanair Warranty
Administrator prior to starting repair work
along with the cost of the repair. All paper
work associated with the returned item
and warranty repair cost must reference
the RMA number issued against the part,
and be forwarded to Vanair within 30 days
of the completion of work.
