Valkee Bright Light Headset Page 2 Software Installation And Troubleshooting Manual Download | Manualshive

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Valkee Oy

Rev 1.1

1

CONTENTS

INSTALLATION GUIDE FOR MY VALKEE SOFTWARE............................................................................................................ 2

APPLE MAC REQUIREMENTS .......................................................................................................................................... 2

MICROSOFT WINDOWS REQUIREMENTS ....................................................................................................................... 2

INSTALLATION ON APPLE MAC COMPUTER ................................................................................................................... 3

INSTALLATION ON WINDOWS VISTA AND WINDOWS 7 COMPUTERS ......................................................................... 12

INSTALLATION ON WINDOWS XP COMPUTER .............................................................................................................. 20

TROUBLESHOOTING ON WINDOWS COMPUTERS........................................................................................................ 30

THINGS TO TRY IF INSTALLATION FAILS .................................................................................................................... 30

CONTACTING VALKEE FOR SUPPORT ........................................................................................................................ 30

CHECKING BROWSER PLUGIN INSTALLATION (WINDOWS XP, VISTA, 7 AND 8)....................................................... 31

CHECKING DEVICE DRIVER INSTALLATION ................................................................................................................ 36

UNINSTALLING BROWSER PLUGIN (WINDOWS XP) .................................................................................................. 39

UNINSTALLING DEVICE DRIVER (WINDOWS XP) ....................................................................................................... 40

INSTALLING BROWSER PLUGIN MANUALLY (WINDOWS XP, VISTA, 7, 8)................................................................. 43

INSTALLING DEVICE DRIVER MANUALLY (WINDOWS XP) ......................................................................................... 44

DEVICE DRIVER INSTALLATION PROBLEM, MISSING ROOT CERTIFICATE (WINDOWS XP) ....................................... 45

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Summary of Contents for Bright Light Headset

Page 1: ...Valkee Oy Rev 1 1 VALKEE BRIGHT LIGHT HEADSET MY VALKEE SOFTWARE INSTALLATION AND TROUBLESHOOTING GUIDE...

Page 2: ...HOOTING ON WINDOWS COMPUTERS 30 THINGS TO TRY IF INSTALLATION FAILS 30 CONTACTING VALKEE FOR SUPPORT 30 CHECKING BROWSER PLUGIN INSTALLATION WINDOWS XP VISTA 7 AND 8 31 CHECKING DEVICE DRIVER INSTALLA...

Page 3: ...settings can be changed in My Valkee web site APPLE MAC REQUIREMENTS OPERATING SYSTEM AND COMPUTER Mac OS X 10 5 to OS X 10 8 Leopard Snow Leopard Lion Mountain Lion Apple Mac computer with Intel proc...

Page 4: ...problems when installing the software using one of the other supported browsers please try to install the software using Safari instead After installation you can use any of the supported browsers to...

Page 5: ...Registering page fill out the required data and then click Continue 4 From the Download plugin page you can download the required software for adjusting your bright light headset settings Select your...

Page 6: ...d Valkee pkg to install the required software NOTE On Mac OS X 10 8 Mountain Lion the following message box may appear after double clicking Valkee pkg In this case follow the instructions here Otherw...

Page 7: ...Valkee Oy Rev 1 1 6 Keep Ctrl button pressed down and click Valkee pkg Select Open from the popup menu The following message box appears Click Open Continue to step 7...

Page 8: ...A security warning will appear for Install Valkee Close your browser Click Continue to install the software 8 Click Continue at the Introduction window Read the License Agreement and click Continue if...

Page 9: ...Valkee Oy Rev 1 1 8 9 Select the destination of your installation and click Continue 10 Click Install on the Installation type window to run standard install to your selected destination...

Page 10: ...11 Enter your user name and password and click Install Software on the appearing window 12 The software will now start the installation process After the installation is complete restart the browser...

Page 11: ...Valkee Oy Rev 1 1 10 13 Open http www myvalkee com in your browser Click Login 14 Login with the username and password given in step 3...

Page 12: ...ded in the package 16 Congratulations you have successfully installed the required software Now you are able to adjust the settings of your bright light headset on the following page You can always re...

Page 13: ...12 INSTALLATION ON WINDOWS VISTA AND WINDOWS 7 COMPUTERS 1 Open http www myvalkee com in your browser You can change the language of the site to Finnish or English in the upper right corner 2 Click th...

Page 14: ...Registering page fill out the required data and then click Continue 4 From the Download plugin page you can download the required software for adjusting your bright light headset settings Select your...

Page 15: ...Valkee Oy Rev 1 1 14 5 Your browser will download the installation file Valkee 1 0 0 exe to its default location Click Save if there is a popup question Firefox Internet Explorer...

Page 16: ...load window In the download window double click on the downloaded Valkee 1 0 0 exe to install the required software 7 A windows security warning will appear for installer program Valkee 1 0 0 exe Clic...

Page 17: ...Valkee Oy Rev 1 1 16 9 The software will now start the setup process and you will be able to follow it by the appearing windows...

Page 18: ...Valkee Oy Rev 1 1 17 10 Open http www myvalkee com in your browser Click Login 11 Login with the username and password given in step 3...

Page 19: ...light headset to the USB port of your computer via the USB cable included in the package 13 After you have connected the device windows new device driver installation will automatically start You can...

Page 20: ...lly installed the required software Now you are able to adjust the settings of your bright light headset on the following page You can always return to this page by opening your browser on address htt...

Page 21: ...Rev 1 1 20 INSTALLATION ON WINDOWS XP COMPUTER 1 Open http www myvalkee com in your browser You can change the language of the site to Finnish or English in the upper right corner 2 Click the Registe...

Page 22: ...Registering page fill out the required data and then click Continue 4 From the Download plugin page you can download the required software for adjusting your bright light headset settings Select your...

Page 23: ...e Download Security Warning window for My Valkee software installer Valkee 1 0 0 exe appears Click Run Proceed to step 6 b MOZILLA FIREFOX Open file dialog for My Valkee software installer Valkee 1 0...

Page 24: ...c GOOGLE CHROME The browser will start downloading My Valkee software installer Valkee 1 0 0 exe Press CTRL J when the download is complete This will open Downloads tab Double click Valkee 1 0 0 exe t...

Page 25: ...your browser Accept the license agreement and click Install on the Valkee Bright Light Software License Agreement window 7 The software will now start the setup process and you will be able to follow...

Page 26: ...Valkee Oy Rev 1 1 25 8 Open http www myvalkee com in your browser Click Login 9 Login with the username and password given in step 3...

Page 27: ...d in the package 11 After you have connected the device windows new device driver installation will automatically start You can see the following message at your taskbar and Welcome to the Found New H...

Page 28: ...Valkee Oy Rev 1 1 27 12 Select Install the software automatically Click Next...

Page 29: ...Valkee Oy Rev 1 1 28 13 The hardware wizard will search for the location of the device driver and install it...

Page 30: ...lly installed the required software Now you are able to adjust the settings of your bright light headset on the following page You can always return to this page by opening your browser on address htt...

Page 31: ...1 0 0 exe This section describes how you can check if the plugin and the driver are working properly and how to try to fix possible problems THINGS TO TRY IF INSTALLATION FAILS Make sure you are logg...

Page 32: ...the following screen appears the browser plugin is working correctly Continue to checking device driver installation CHECKING DEVICE DRIVER INSTALLATION If the following screen appears instead the br...

Page 33: ...e Bright Light Device plugin in the list the plugin is not installed Install plugin manually as described in INSTALLING DEVICE DRIVER MANUALLY WINDOWS XP However if the plugin is in the list but is di...

Page 34: ...plugin in the list as shown in the picture the plugin is not installed Install plugin manually as described in INSTALLING BROWSER PLUGIN MANUALLY WINDOWS XP VISTA 7 8 However if the plugin is in the...

Page 35: ...dress bar chrome plugins If you cannot find Valkee Version 1 0 0 Valkee Bright Light Device plugin in the list as shown in the picture the plugin is not installed Install plugin manually as described...

Page 36: ...le The plugin should work properly after it has been enabled Verify this as described in step 1 3 If the plugin does not work even after doing the operations described here please try to use another b...

Page 37: ...driver was installed successfully Because the procedure is different between Windows XP and other Windows versions it is described here separately for different Windows versions WINDOWS XP 1 Connect t...

Page 38: ...Valkee Oy Rev 1 1 37 2 Click Start menu and right click on My Computer Select Manage from the list...

Page 39: ...s 5 The device driver installation was not successful if Valkee NPT 1100 is listed under Other devices with a yellow question mark or under Valkee Bright Light Device but with a yellow exclamation mar...

Page 40: ...and select Control Panel At Control Panel select Add or Remove Programs Search for Valkee Bright Light Device plugin from the list of programs and click Remove 3 Search for Valkee Bright Light Device...

Page 41: ...ALLING DEVICE DRIVER WINDOWS XP 1 Connect the bright light headset to the computer through USB cable Click cancel at Found New Hardware Wizard window 2 Click Start menu and right click on My Computer...

Page 42: ...Valkee Oy Rev 1 1 41 3 Select Device Manager from the left side menu Find Valkee Bright Light Device and Valkee NPT 1100 at the right side list...

Page 43: ...Valkee Oy Rev 1 1 42 4 Right click on Valkee NPT 1100 and select Uninstall Valkee Bright Light Device will disappear from the list 5 Restart your computer You have uninstalled the device driver...

Page 44: ...r browser If the browser asks if you want to Run or Save the file choose Save 2 Press CTRL J in your browser This will open the downloads window 3 Double click ValkeePlugin 1 0 0 msi This will start m...

Page 45: ...Save 3 Press CTRL J in your browser it will open the downloads windows Double click npt1x00 1 0 0 msi This will start a manual installation of the driver 4 Connect the bright light headset to the comp...

Page 46: ...not match the driver installation fails Windows XP does not always update the root certificates automatically In this case the user has to update them manually Update the root certificates as describ...

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