TECHNICAL ASSISTANCE
When trouble is reported, verify there are no broken connections to the unit.
Assistance in troubleshooting is available from the factory. When calling, you
should have a VOM and a lineman's test set available and be calling from the job site.
Call (540) 563-2000 and ask for Technical Support, or call (540) 767-1555 for Valcom
24-hour Faxback System or visit our website at http://www.valcom.com.
Valcom equipment is not field repairable. Valcom, Inc. maintains service facilities in
Roanoke, VA. Should repairs be necessary, attach a tag to the unit clearly stating
your company name, address, phone number, contact person, and the nature of the
problem. Send the unit to:
Valcom, Inc.
Repair and Return Dept.
5614 Hollins Road
Roanoke, VA 24019-5056
VALCOM LIMITED WARRANTY
Valcom, Inc. warrants its products to be free from defects in materials and workmanship under
conditions of normal use and service for a period of one year from the date of shipment. The
obligation under this warranty shall be limited to the replacement, repair or refund of any such
defective device within the warranty period, provided that:
1.
Inspection by Valcom, Inc. indicates the validity of the claim,
2.
the defect is not the result of damage, misuse, or negligence after the original shipment,
3.
the product has not been altered in any way or repaired by others and that factory sealed
units are unopened (A service charge plus parts and labor will be applied to units defaced or
physically damaged),
4.
freight charges for the return of products to Valcom are prepaid,
5.
all units 'out of warranty' are subject to a service charge. The service charge will cover minor
repairs (Major repairs will be subject to additional charges for parts and labor).
This warranty is in lieu of and excludes all other warranties, expressed or implied, and in
no event shall Valcom, Inc. be liable for any anticipated profits, consequential damages,
loss of time or other losses incurred by the buyer in connection with the purchase,
operation or use of the product.
This warranty specifically excludes damage incurred in shipment. In the event a product is
received in damaged condition, the carrier should be notified immediately. Claims for such
damage should be filed with the carrier involved in accordance with the F.O.B. point.
Headquarters:
Valcom, Inc.
5614 Hollins Road
Roanoke, VA 24019-5056
Phone: (540) 563-2000
FAX: (540) 362-9800
In Canada:
CMX Corporation
35 Van Kirk Drive #11 and 12
Brampton, Ontario L7A1A5
Phone: (905) 456-1072
FAX: (905) 456-2269
INSTALLATION INSTRUCTIONS FOR
AMPLIFIED TRACK STYLE SPEAKERS
MODEL NO. V-1013B AND V-1014B
Issue 1
947035
