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VAIO Operating and installation instructions
Warranty exclusions
The warranty does not cover:
Wear and tear of the product
Fireclay/vermiculite: these are natural products which are subject to contraction and expansion du-
ring each heating process. This can lead to cracks. As long as the linings remain in position in the fire
compartment and do not crack, these products are fully functional.
Surfaces: discolouration of the paintwork or galvanised surfaces caused by thermal loads or overload.
Gaskets: loosening of the gaskets due to thermal loads and hardening.
Glass ceramics: soiling by soot or encrusted residues of burnt materials and colour changes or other
visual changes caused by thermal load.
Incorrect transport and/or incorrect storage
Improper handling of fragile parts such as glass
Improper handling and/or use
Insufficient maintenance
Incorrect installation or connection of the device
Failure to observe the operating and installation instructions
Technical changes to the device by parties from outside the company
Increased heat stress due to excessive quantities of wood
Prerequisite for effectiveness of the warranty
The warranty period starts from the date of delivery to the VAIO dealer. Proof of this must be provided by
the certificate or invoice with the VAIO dealer’s proof of delivery. The product’s warranty certificate must be
submitted by the claimant to validate the claim.
Without furnishing this proof, CB stone-tec shall have no warranty obligations.
Repairing defects/maintenance
Irrespective of the statutory warranty which takes priority over the warranty within the statutory warranty
periods, within the scope of this warranty, any defects which have been demonstrably caused by material or
manufacturing defects shall be repaired free of charge, and the remaining conditions of this warranty shall
be met. Within the scope of this warranty, CB stone-tec undertakes to either repair the defect or to replace
the device free of charge. Repairing the defects shall take priority.
This warranty does not explicitly include further compensation for damage which is excluded over and abo-
ve the statutory warranty.
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Discolouration or damage to the natural stone elements due to incorrect heating and/or improper
maintenance is excluded from the guarantee. This includes, in particular, damage due to improper
maintenance and cleaning and/or damage due to incorrect heating, particularly by using excessive
quantities of wood (see Max. quantities of wood).
