Return and Repair Policy
DAMAGED IN FREIGHT
Though it is a very rare occasion, shipping containers and/or their contents can be damaged during shipping. Open
and inspect every package regardless of how the box looks. If the box is physically damaged and/or the parts are dam-
aged, you must report this to the freight company or notate on the bill of lading that the box/or parts are damaged be-
fore you sign and accept the shipment. DO NOT sign the bill of lading without making a note of the damage. Freight
claims cannot be resolved without this notation from the recipient. In no case can we allow for this to be longer than 7
days. We are limited to the amount of time in which we can file a claim.
RETURN AUTHORISATION NUMBER (RAN)
Before a Purchaser ships a product back to VAF Air, the Purchaser must obtain a valid RAN number following comple-
tion of a Warranty Claim Form (W3) which can be obtained from VAF Air at [email protected] Boxes received with-
out an authorised RAN number will be refused. When preparing the item for return please ensure that the RAN
number is clearly visible on a label on the outer covering.
Please have the following information ready when requesting a RAN number:
•
Reason for return.
•
Product model number and quantity to be returned.
•
Serial number of each product.
•
Customer name and return address.
•
Company where product was purchased and when it was purchased.
•
Copy of invoice and/or packing slip
PACKAGING
Items must be returned in its original packaging. This includes the plastic sleeve the product came in, along with
cardboard separators. Original packaging will help protect the unit from freight damage upon return.
NON-RETURNABLE ITEMS
Items may not be returned to VAF Air if items contain customer markings, or stickers.
The following conditions are NOT covered by our warranty and can be refused for credit or return:
•
Normal “wear and tear”
•
Improper packaging by customer causing freight damage.
•
Failure to provide a suitable operating environment.
•
Use of the product for purposes other than those for which it was designed.
•
Failure to monitor or operate the product in accordance with applicable manufacturers specifications and good
industry practice.
•
Unauthorised attachment, removal, or alteration of any part of the product.
•
Unusual mechanical, physical, or electrical stress, scratches or dents.
•
Modifications or repairs done by parties other than the seller.
•
Abuse, misuse, neglect, or accidental damage.
Find out Why Miniveyor ™ are the world’s
favourite portable conveyor system
For MORE INFO visit www.miniveyor.com
....or Contact your Local Distributor
At Miniveyor Products Limited, we believe in providing our
customers with innovative solutions designed to improve
their workflow. Our Miniveyor portable dirt conveyor
system was created to offer a light, portable solution for
confined space projects such as basement conversion,
underpinning and mining and improves productivity whilst
reducing manual
