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VADDIO RoboSHOT USB Series, Complete Manual, Page: 38 / 103

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VADDIO RoboSHOT USB Series Complete Manual Download Page 38

Installing a Firmware Update

S

YSTEM PAGE

, F

IRMWARE TAB

Caution

The camera must remain connected to power and to the network during the update. Interrupting the update
could make the camera unusable.

1. Download the firmware and its release notes.

2. Select Choose File, then browse to the downloaded firmware and select it. The filename ends with

.p7m

.

3. Select Begin Firmware Update.

4. Read and understand the information in the Confirm dialog box.

5. Select Continue. A progress message box opens and the indicator light on the front of the camera turns

yellow. If the update process presents warnings or error messages, read them carefully.

The camera reboots when the update is complete.

Contact Vaddio Technical Support if you encounter any problems with the update.

33

Complete Manual for RoboSHOT USB Enterprise-Class PTZ Conferencing Cameras

Summary of Contents for RoboSHOT USB Series

Page 1: ...Complete Manual for RoboSHOT USB Enterprise Class PTZ Conferencing Cameras Including RoboSHOT 12 USB RoboSHOT 12E USB and RoboSHOT 30E USB Document 411 0000 30 Rev D April 2019...

Page 2: ...ctor Pin Out 12 Cabling Notes 13 Connecting the Camera 14 Basic Connections RoboSHOT 12 USB 14 Basic Connections RoboSHOT 12E USB or RoboSHOT 30E USB 15 Installing the Camera 16 Powering Up the Camera...

Page 3: ...ality Settings 38 Lighting and Image Quality Quick Reference 39 Color Adjustment Quick Reference 40 Saving Color and Lighting Settings 40 Adjusting the Focus 41 Speed Adjustments 42 About Tri Synchron...

Page 4: ...streaming settings get 66 network settings get 67 network ping 67 system reboot 68 system factory reset 68 history 69 version 69 help 69 exit 70 RS 232 Control 71 Camera Movement Zoom and Focus Comman...

Page 5: ...SB 85 FCC Part 15 Compliance 85 ICES 003 Compliance 85 European Compliance 86 Compliance and Conformity Statements RoboSHOT 12 USB 87 FCC Part 15 Compliance 87 ICES 003 Compliance 87 European Complian...

Page 6: ...lack 999 99230 000W white n RoboSHOT 30E USB Europe and UK 999 99230 001 black 999 99230 001W white n RoboSHOT 30E USB Australia and New Zealand 999 99230 009 black 999 99230 009W white Some models ma...

Page 7: ...eam resolution auto negotiated with conferencing client n HDMI video output for local display n Smooth silent direct drive motors for precise pan and tilt movements at up to 120 per second n Tri Synch...

Page 8: ...r and black RoboSHOT 12 USB Europe UK 999 9920 001 silver and black RoboSHOT 12 USB Australia New Zealand 999 9920 009 silver and black n RoboSHOT 12 USB Camera n Vaddio IR Remote Commander n 12 VDC 3...

Page 9: ...uick Start Guide RoboSHOT 30E USB North America 999 99230 000 black 999 99230 000W white RoboSHOT 30E USB Europe UK 999 99230 001 black 999 99230 001W white RoboSHOT 30E USB Australia New Zealand 999...

Page 10: ...ide mode 10x in normal mode Recommended for small to medium sized conference rooms n RoboSHOT 12E USB 12x optical zoom recommended for small to medium sized conference rooms n RoboSHOT 30E USB 30x opt...

Page 11: ...cations Provides uncompressed USB 3 0 stream n HDMI video select switch Select the appropriate HDMI video output resolution for the near end video display USB streaming resolution is auto negotiated I...

Page 12: ...m n HDMI video select switch Select the appropriate HDMI video output resolution for the near end video display USB streaming resolution is auto negotiated IP streaming resolution is set in the admini...

Page 13: ...or recommended for use with it Always check the output voltage listed on the power supply label as power supplies for different products may look nearly identical Using the wrong power supply will voi...

Page 14: ...all box or directly to the drywall n If you mount it to drywall use the wall anchors provided with the wall mount n If you mount it to a wall box use the cover plate screws supplied with the wall box...

Page 15: ...video output resolution with the rotary switch before installing the camera Note that the video resolutions are mapped differently on the rotary switch for the newer Elite series cameras RoboSHOT 12 U...

Page 16: ...t the top of the remote to select the camera you want to control n SW1 and SW2 up IR frequency 1 n SW1 down SW2 up IR frequency 2 n SW1 up SW2 down IR frequency 3 IR Leave switch 3 in the default UP p...

Page 17: ...ts 8 Parity None Flow control None RS 232 Connector Pin Out Connector pin out n Pin 1 Not used n Pin 2 Not used n Pin 3 Not used n Pin 4 Not used n Pin 5 Not used n Pin 6 GND n Pin 7 RXD from TXD of c...

Page 18: ...contact with cable connector Use Cat 5e or better cable We recommend using high quality connectors and a high quality crimping tool We recommend shielded cabling if the cables will be coiled run tigh...

Page 19: ...ork administrator to determine how to configure the equipment Basic Connections RoboSHOT 12 USB Here is an example of how the RoboSHOT 12 USB camera might be set up in a medium size conference room In...

Page 20: ...oboSHOT 30E USB Here is the same installation using an Elite series camera Again please note that the camera s output is USB 3 0 the EasyUSB Mixer Amp is USB 2 0 15 Complete Manual for RoboSHOT USB En...

Page 21: ...camera to the desired settings 2 Route the cables through the opening in the mounting shelf and connect them to the camera Caution Use the power supply shipped with the camera Using a different power...

Page 22: ...blue USB cable is disconnected UC color scheme n Blinking red Video mute is on UC color scheme Caution Do not remove power or reset the camera while the indicator is yellow showing a firmware update...

Page 23: ...press and hold for 3 seconds Move the camera Arrow buttons and Home button dark red Move the camera to a preset position Position Preset buttons 1 through 6 bottom two rows Focus the camera Auto Focus...

Page 24: ...Tilt Reset Not used Auto Focus Switch the camera to Auto Focus mode Zoom Speed Select Slow or Fast movements for telephoto and wide angle shots n T slow and fast Telephoto n W slow and fast Wide angle...

Page 25: ...ts default IP address This usually means one of these things n The network automatically assigns IP addresses but the camera is not connected to the network n The network does not automatically assign...

Page 26: ...lt user password is password but this can be changed Check with the system administrator if the camera s web interface requires you to log in Only the Controls page is available with user level access...

Page 27: ...tings reboot restore factory defaults and update firmware n Room Labels page Information to display on the web interface screens including the conference room name and phone number and the in house nu...

Page 28: ...on reveals the focus control Camera Camera behavior n Status light color scheme Pro A V or UC n UVC Compliant or Client Custom USB streaming System DIP Switches Access management n Guest access n Acco...

Page 29: ...series For Non DHCP Environments Configuring the Device with a Static IP Address for Initial Installation NETWORKING PAGE Caution Consult your IT department before editing network settings Errors in n...

Page 30: ...the camera to the network 2 Connect the network port on the camera to the network port on a computer Depending on the computer you may need a crossover cable 3 On the computer open a browser and acce...

Page 31: ...subnet mask and gateway to assign 2 On the Networking page set IP Address to Static 3 Enter the IP address subnet mask and gateway as directed by the IT staffer then save your work The camera is now...

Page 32: ...he new hostname conforms to the organization s naming conventions Optional For DHCP Environments Changing from a DHCP Address to a Static IP Address NETWORKING PAGE In a network that assigns IP addres...

Page 33: ...o match logged events with other actions and external events 1 To make the time zone and NTP server editable enable Automatic NTP Updating 2 Select the desired time zone from the list 3 If desired spe...

Page 34: ...ess via Telnet is enabled n Require HTTPS for web access by default HTTP is also permitted n Allow or deny device discovery allowed by default Note Consult your network security specialist before chan...

Page 35: ...on s network security professional 1 Select Show Advanced Settings The advanced options open 2 To switch to a secure HTTPS connection select Switch to HTTPS Note Your browser may present messages warn...

Page 36: ...The information you enter on this page is displayed on every page of the web interface In a multi camera environment you may also wish to specify what appears on the browser tab 31 Complete Manual for...

Page 37: ...es not include passwords or unique information such as hostname 1 Configure the first camera 2 Export its configuration Export Data button The export downloads to your computer as a dat file The filen...

Page 38: ...The filename ends with p7m 3 Select Begin Firmware Update 4 Read and understand the information in the Confirm dialog box 5 Select Continue A progress message box opens and the indicator light on the...

Page 39: ...Camera SYSTEM PAGE FIRMWARE TAB This can help if the camera stops responding as you expect In the System Utilities section select Reboot 34 Complete Manual for RoboSHOT USB Enterprise Class PTZ Confer...

Page 40: ...ll find information for contacting Vaddio Technical Support on the Help screen Viewing Diagnostic Logs DIAGNOSTICS PAGE If you encounter a problem that you can t solve your Vaddio technical support r...

Page 41: ...ll want to use repeatedly Note Storing a preset overwrites any information that was previously associated with that preset The Store Preset dialog does not show which presets have already been defined...

Page 42: ...E Adjust the camera for the lighting in use by selecting the CCU scene that best fits your environment The camera provides presets for common lighting scenarios Incandescent Hi Incandescent Lo Fluores...

Page 43: ...the RoboSHOT 12E USB and RoboSHOT 30E USB cameras It is on the System page General tab The Lighting and Image Quality Quick Reference may be helpful Adjusting the Color and Image Quality Settings CAME...

Page 44: ...d against a bright background Enable Backlight Compensation Small sources of bright light point sources make it hard to see details in areas with less intense lighting Enable Point Light Compensation...

Page 45: ...ss blue increase for less yellow Too much red Not enough red Too much blue Not enough blue Balanced Saving Color and Lighting Settings CAMERA PAGE If you are adjusting for lighting conditions that are...

Page 46: ...set manual focus with the near and far buttons The and buttons only work when Auto Focus is not selected For users who are not logged in as admin focus control is available via the IR Remote Commander...

Page 47: ...in together and arrive at the same time It ensures smooth on air movements when making large changes in position particularly when the zoom also changes Tri Synchronous Motion is only available as an...

Page 48: ...ds needed for the camera to move from one preset to the next so that all three movements begin together and arrive at the same time You may need to experiment to find the best Tri Sync speed setting H...

Page 49: ...the same direction as the camera If a person facing the camera is controlling it with the remote using the right arrow pans the camera to the person s left To make the arrow buttons indicate camera m...

Page 50: ...ouTube No local preview is available To use RTMP streaming you must have an account with a streaming service To view the USB stream Start or join a conference To view the RTSP stream 1 Open a stream v...

Page 51: ...evice Name To allow conferencing applications to control the camera Check the box marked Enable UVC Extensions To allow conferencing applications to control the audio Check the Enabled box for HID Aud...

Page 52: ...ontrol 1 Select Easy Quality Mode 2 Select the desired IP streaming resolution This determines the size of the window in which the stream is displayed Note The IP streaming resolution and frame rate c...

Page 53: ...Save your changes RTSP Streaming Protocol and URL STREAMING PAGE RTSP is the default streaming protocol When IP streaming is enabled the RTSP stream is automatically available at the streaming URL sho...

Page 54: ...ing service To configure an RTMP streaming service 1 Select RTMP streaming and select Settings 2 Expand the information box for the service 3 Enter the name of the service 4 Paste in the key and URL s...

Page 55: ...ing is selected and a service is configured the camera streams to that service until you stop the stream Advanced Changing MTU STREAMING PAGE The default packet size for streaming is 1400 Do not chang...

Page 56: ...to see the camera s current switch settings and configure certain camera behaviors This tab shows the current positions of the physical switch es on the back of the camera along with the soft DIP swi...

Page 57: ...ttons at the top of the remote to select the camera you want to control n SW1 and SW2 up IR frequency 1 n SW1 down SW2 up IR frequency 2 n SW1 up SW2 down IR frequency 3 IR Leave switch 3 in the defau...

Page 58: ...y sending video Standard Control Mode Codec Control Mode Select Codec Control Mode if using the camera with a third party codec Enable Disable LED in Standby Mode If the LED is enabled in standby low...

Page 59: ...mode the camera moves to its standby position and stops sending video Stopping or Resuming Video Use the Mute button to temporarily stop video from the camera without placing it in standby Remember t...

Page 60: ...e Zoom button to zoom in and the Zoom button to zoom out Moving the Camera to a Preset Position Use the Preset buttons if available to move the camera to any of its programmed positions Presets are on...

Page 61: ...o know about Telnet n The character is the command prompt n Using a question mark as a command parameter will bring up a list of available subcommands or parameters Example camera focus camera focus n...

Page 62: ...mera s absolute pan position in degrees as a floating point value between approximately 150 00 and 150 00 This is the minimum range Individual cameras may have slightly more travel before they reach t...

Page 63: ...00 This is the minimum range individual cameras may have an additional degree or two of travel before they reach their physical limits get Returns the camera s absolute tilt position in degrees as a f...

Page 64: ...Sets the camera s zoom level as a floating point value between 1 00 and 12 00 or 30 00 depending on the camera s zoom capabilities get zoom Returns the camera s zoom setting as a floating point value...

Page 65: ...ode speed 1 8 Optional integer 1 to 8 specifies the focus speed mode get auto manual Returns the current focus mode or specifies automatic or manual focus stop Stops the camera s focus movement Exampl...

Page 66: ...era uses Tri Synchronous Motion to move to this position using the specified speed save ccu Optional Saves the current CCU color and lighting settings as part of the preset If not specified the last c...

Page 67: ...gain value as an integer 0 to 11 detail Returns the detail value as an integer 0 to 15 chroma Returns the chroma value as an integer 0 to 14 gamma Returns gamma as an integer 64 to 64 wide_dynamic_ra...

Page 68: ...mode is off iris 0 11 Sets the iris value as an integer 0 to11 Can only be used when auto iris is off auto_iris on off Sets the auto iris state on or off Auto iris disables manual iris and gain when i...

Page 69: ...e factory CCU scene 2 camera ccu scene store custom 1 OK Saves the current CCU scene as custom CCU scene 1 camera led Set or change the behavior of the indicator light Synopsis camera led get off on O...

Page 70: ...ndby on OK Returns the current standby state streaming ip enable Set or change the state of IP streaming Synopsis streaming ip enable get on off toggle Parameters get Returns the current state of IP s...

Page 71: ...currently assigned USB Frame_Rate Frame rate for the USB stream negotiated with conferencing client 0 when no USB stream is present USB Resolution Resolution of the USB stream negotiated with confere...

Page 72: ...ll be sent Examples network ping 192 168 1 66 PING 192 168 1 66 192 168 1 66 56 data bytes 64 bytes from 192 168 1 66 seq 0 ttl 64 time 0 476 ms 64 bytes from 192 168 1 66 seq 1 ttl 64 time 0 416 ms 6...

Page 73: ...stem factory reset get on off Options get Returns the camera s current factory reset status on Enables factory reset on reboot and returns he camera s current factory reset status off Disables factory...

Page 74: ...mand supports the expansion functionality from which previous commands can be recalled from within a single session History expansion is performed immediately after a complete line is read Examples of...

Page 75: ...exit Ends the command session and closes the socket Synopsis exit Example exit 70 Complete Manual for RoboSHOT USB Enterprise Class PTZ Conferencing Cameras...

Page 76: ...std 8x 01 04 07 02 FF Wide std 8x 01 04 07 03 FF Tele variable 8x 01 04 07 2p FF Wide variable 8x 01 04 07 3p FF Direct 8x 01 04 47 0p 0q 0r 0s FF Corresponds to camera zoom in Telnet API CAM_Focus S...

Page 77: ...06 04 FF Returns the camera to its default position Pan Tilt ZoomDrive Up 8x 01 06 0A vv ww rr 03 01 03 FF vv Pan speed 01h 18h ww Tilt speed 01h 14h rr Zoom speed 00h 07h Down 8x 01 06 0A vv ww rr 0...

Page 78: ...0p 0q 0r 0s FF pqrs Zoom position CAM_FocusPosInq 8x 09 04 48 FF y0 50 0p 0q 0r 0s FF pqrs Focus position CAM_FocusModeInq 8x 09 04 38 FF y0 50 02 FF Auto focus y0 50 03 FF Manual focus Corresponds t...

Page 79: ...8x 01 04 39 03 FF Manual control mode Corresponds to camera ccu set auto_iris in Telnet API CAM_Shutter Reset 8x 01 04 0A 00 FF Shutter setting pq shutter position 00h 15h See Shutter Speed Values CA...

Page 80: ...et 8x 01 04 02 00 FF Aperture setting pq aperture position 0h 0fh Up 8x 01 04 02 01 FF Down 8x 01 04 02 02 FF Direct 8x 01 04 42 00 00 0p 0q FF Corresponds to camera ccu set detail in Telnet API CAM_C...

Page 81: ...000 1 1750 0x10 1 1500 1 1250 0x0F 1 1000 1 1000 0x0E 1 725 1 600 0x0D 1 500 1 425 0x0C 1 350 1 300 0x0B 1 250 1 215 0x0A 1 180 1 150 0x09 1 125 1 120 0x08 1 100 1 100 0x07 1 90 1 75 0x06 1 60 1 50 0x...

Page 82: ...alue Iris 0x11 F1 6 0x10 F2 0x0F F2 4 0x0E F2 8 0x0D F3 4 0x0C F4 0x0B F4 8 0x0A F5 6 0x09 F6 8 0x08 F8 0x07 F9 6 0x06 F11 0x05 F14 0x00 CLOSED 77 Complete Manual for RoboSHOT USB Enterprise Class PTZ...

Page 83: ...ement Inquiry Commands Inquiry Command Command Response Packet Comments CAM_WBModeInq 8x 09 04 35 FF y0 50 00 FF Auto y0 50 05 FF Manual CAM_RGainInq 8x 09 04 43 FF y0 50 00 00 0p 0q FF pq Red gain CA...

Page 84: ...Off 8x 01 04 00 03 FF Power off Corresponds to camera standby in Telnet API CAM_Tally On 8x 01 7E 01 0A 00 02 FF Off 8x 01 7E 01 0A 00 03 FF CAM_NR 8x 01 04 53 0p FF p noise reduction level 0 off 1 5...

Page 85: ...PI IPAddressInq 8x 09 08 4E 00 00 FF 90 50 49 50 00 00 00 0p 0p 0p 0q 0q 0q 0r 0r 0r 0s 0s 0s FF pppqqqrrrsss IP address Example 90 50 49 50 00 00 00 00 01 00 00 03 00 02 04 00 01 09 00 FF 10 30 240 1...

Page 86: ...0E USB 30x zoom 70 2 wide to 3 1 tele f 4 4 mm to 88 4 mm F2 to F3 8 Min working distance 10mm wide 800 mm tele Min illumination 100 lux recommended Aperture detail 16 steps Gain Auto or manual 28 ste...

Page 87: ...is not using the same IR channel as the camera Push the Camera Select 1 button on the remote The batteries in the remote are dead Put new batteries in the remote The camera responds to the remote but...

Page 88: ...ormal operation however it can be configured to remain off when the camera is powered up The camera may be sending video even if the indicator light is off Restoring Default Camera Settings Factory re...

Page 89: ...e under any of the following conditions n Temperatures above 40 C 104 F or below 0 C 32 F n High humidity condensing or wet environments n Inclement weather n Severe vibration n Between converging tec...

Page 90: ...cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the int...

Page 91: ...004 Corrigendum 2006 Electrical Fast Transients EN 61000 4 5 2006 Surge Immunity EN 61000 4 6 2009 Conducted Immunity EN 61000 4 8 2010 Power Frequency Magnetic Field EN 61000 4 11 2004 Voltage Dips I...

Page 92: ...ion If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interfer...

Page 93: ...004 Corrigendum 2006 Electrical Fast Transients EN 61000 4 5 2006 Surge Immunity EN 61000 4 6 2009 Conducted Immunity EN 61000 4 8 2010 Power Frequency Magnetic Field EN 61000 4 11 2004 Voltage Dips I...

Page 94: ...n be contacted by email at support vaddio com or by phone at one of the phone numbers listed on support vaddio com Return Material Authorization RMA number Before returning a product for repair or rep...

Page 95: ...ect to restocking charges n The Dealer has up to 60 days from the date of purchase to return Vaddio product for credit for future purchases of Vaddio product only n The Dealer has 61 to 90 days from t...

Page 96: ...ill be repaired under the non warranty terms if o The equipment has been damaged by negligence accident act of God mishandling used with the incorrect modified or extended power supply or has not been...

Page 97: ...n Customers requesting an estimate on repair charges must do so up front when they call in for an RMA The RMA team will call or email with the estimate after evaluating the unit and before proceeding...

Page 98: ...r US astronaut Terry Virts top left cosmonauts Alexander Samokutyaev and Anton Shkaplerov By NASA https www flickr com photos nasa2explore 16166230844 Public Domain https commons wikimedia org w index...

Page 99: ...atus light 17 83 color settings 37 38 40 62 64 renaming 37 storing and recalling 64 color space setting 11 52 command history 69 command set RS 232 VISCA 71 73 74 76 79 compatibility browsers 20 compl...

Page 100: ...ting 11 52 IR remote 18 19 iris settings 38 39 62 63 L labels room 31 LED control 64 light status indicator 17 53 64 83 behavior 53 64 color scheme 53 enabling disabling 53 meaning of colors 17 83 lig...

Page 101: ...ttings 10 RS 232 commands 71 73 74 76 79 setting values 76 78 RS 232 communication settings 12 RS 232 connector pin out 12 RS 232 serial connection 12 RTMP streaming 45 49 RTSP streaming 45 48 S savin...

Page 102: ...nferencing status light color scheme 53 update 33 URL RTSP streaming 48 49 USB stream format DIP switch 53 USB streaming 45 46 66 configuring 46 enabling disabling 45 settings 66 user password 21 29 c...

Page 103: ...ecifications drawings manuals technical support information and more 2019 Legrand AV Inc Vaddio is a registered trademark of Legrand AV Inc All other brand names or marks are used for identification p...

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