What is it doing?
Possible causes
Check and correct
The web interface has stopped
responding.
Reboot the camera.
The camera's web UI is
available but the camera does
not respond to commands via
RS-232 connection.
The RS-232 cable is not
connected, or is bad.
Connect a known good cable.
The camera's RS-232 settings
don't match the settings on the
controlling device.
Check the settings at both ends to be
sure they match. The camera's current
settings can be viewed on the System
page in the web UI.
Correct the settings where it's more
convenient to do so.
The camera loses all its
settings when power is cycled.
All the DIP switches are in the
ON (down) position.
Set the DIP switches to their proper
positions. Default is all OFF (up). See
for more information.
No H.264 video stream.
Streaming is not enabled.
Enable streaming: Streaming page in
the web interface.
The video stream displays
poorly - for example, there is a
jagged band where the image is
not displayed
The stream requires more
bandwidth than is available to
the viewer.
Reduce the streaming resolution.
Operation, Storage, and Care
For smears or smudges on the product, wipe with a clean, soft cloth. Use a lens cleaner on the lens. Do not
use any abrasive chemicals.
Keep this device away from food and liquids.
Do not operate or store the device under any of the following conditions:
n
Temperatures above 40°C (104°F) or below 0°C (32°F)
n
High humidity, condensing or wet environments
n
Inclement weather
n
Severe vibration
n
Between converging tectonic plates
n
Dry environments with an excess of static discharge
Do not attempt to take this product apart. There are no user-serviceable components inside.
63
Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera
