Troubleshooting and Care
When the camera doesn't behave as you expect, check the color of the indicator light on the front before
you do anything else.
n
Purple – booting or in standby (low power) mode.
n
Blue – normal operation.
n
Blinking blue – the camera has received a valid IR command.
n
Red – Tally function; the camera is on-air.
n
Blinking red – fault condition.
n
Yellow – firmware update in progress.
n
Off – no power to the camera.
Stuff happens – we get it. Use this table to determine whether it's time to call Vaddio Technical Support.
What is it doing?
Possible causes
Check and correct
Nothing.
The light on the front is off.
At least one of the cables is
bad.
Check using known good cables.
If a OneLINK extension system
is used: The camera is not
connected to the OneLINK.
Plug the OneLINK into the camera.
If a OneLINK extension system
is used: The OneLINK system
is not working properly.
Disconnect the OneLINK and connect
the camera directly to the 12V power
pack that was shipped with it to
determine where the problem is.
If the camera works without the
OneLINK system, the OneLINK is bad.
Contact your reseller or Vaddio
Technical Support.
The wall outlet is not active.
(Check by finding out if it
powers something else, such
as a laptop or phone charger.)
Use a different outlet.
The camera or its power supply
is bad.
Contact your reseller or Vaddio
Technical Support.
The camera is not responding
to the remote and the light is
yellow.
A firmware update is in
progress.
Wait a few minutes, and try again when
the light turns blue.
The camera does not respond
to the remote, but the web
interface is available
The remote is not using the
same IR channel as the
camera.
Push the Camera Select 1 button on the
remote. Try the other Camera Select
buttons if necessary.
IR is switched off (DIP switch
3 down)
Turn IR on (DIP switch 3 up) - see
for more information.
The batteries in the remote are
dead.
Put new batteries in the remote.
The camera responds to the
remote but the web interface is
not available.
The camera is not using the IP
address you browsed to.
Press the Data Screen button on the
remote to see camera information.
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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera