Camera Control and Other Issues
What is it doing?
Possible causes
Check and correct
The camera does not
respond to the remote, but
the web interface is
available.
The remote and the camera are not
using the same IR channel.
Press the
Camera Select 1
button on
the remote. Try the other Camera
Select buttons if necessary.
IR is switched off
Turn IR on (DIP switch 3 up on
RoboSHOT 20 UHD, or the
corresponding soft DIP switch on
RoboSHOT 40 UHD) - see
Behavior Settings for RoboSHOT 20
or
for more
information.
The remote's batteries are dead.
Put new batteries in the remote.
The camera responds to
the remote but not to the
web interface.
The web interface is controlling a
different camera. (Check by
removing power from the camera;
the web interface should become
unavailable.)
Check the camera's IP address. See
Getting the camera's IP address
More than one device is using this
IP address.
The camera responds to
the remote but the web
interface is not available.
The camera is not using the IP
address you browsed to.
Press the Data Screen button on the
remote to see camera information.
The camera is not connected to the
network.
Connect the network cable.
The camera responds to
the web interface but does
not respond to commands
via RS-232 connection.
The RS-232 cable is not connected,
or is bad.
Connect a known good cable.
The camera's baud rate setting
doesn't match the settings on the
controlling device.
Check the baud rate setting at both
ends to be sure they match. The
camera's baud rate setting can be
viewed on the System page in the web
UI.
Correct the setting where it's more
convenient to do so.
The camera loses all its
settings when power is
cycled.
All the DIP switches are in the ON
(down) position.
Set the DIP switches to their proper
positions. Default is all OFF (up). See
for more information.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
