Power/Responsiveness Issues
What is it doing?
Possible causes
Check and correct
Nothing.
The status light is off, there
is no video, and the camera
does not respond to the
remote.
If a OneLINK extension module is
used: The camera is not connected
to the OneLINK module.
Plug the OneLINK module into the
camera.
If a OneLINK extension module is
used: The OneLINK power supply
is not connected.
Plug the OneLINK module's power
supply into a wall outlet.
If a OneLINK extension module is
used: The OneLINK module is not
working properly.
Test by connecting the camera directly
to
the PoE+ power injector or
12VDC power pack
that was shipped
with it.
If the camera works when it is
connected to a power source, but not
when connected to the the OneLINK
module, the OneLINK is bad. Contact
your reseller or Vaddio Technical
Support.
Caution:
Do not connect the camera to the 48 VDC OneLINK power pack.
This will damage the camera and void its warranty.
Insufficient power using a PoE
injector.
Use a PoE
+
power injector – PoE does
not deliver enough power.
At least one of the cables is bad.
Check using known good cables.
The wall outlet is not active.
(Check by finding out if it powers
something else, such as a laptop or
phone charger.)
Use a different outlet.
The camera or its power source is
bad.
Contact your reseller or Vaddio
Technical Support.
The camera never finishes
initializing and the light is
purple. The web interface is
not available.
The camera is not receiving
enough power. Is a PoE power
injector connected?
Use PoE
+
instead. PoE does not
deliver enough power for a PTZ
camera.
The PoE+ power injector is bad.
Contact your reseller or Vaddio
Technical Support.
The camera does not
respond to the remote and
the light is yellow.
A firmware update is in progress.
Wait a few minutes, and try again when
the light turns blue.
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Complete Manual for RoboSHOT HDBT High-Performance PTZ Cameras
