VADDIO RoboSHOT 12 AVBMP Complete Manual Download | Manualshive

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Contacting Vaddio Technical Support

H

ELP PAGE

If you can't resolve an issue using your troubleshooting skills (or the

Troubleshooting

table in this manual),

we are here to help.

You’ll find information for contacting Vaddio Technical Support on the Help page. The link for support
information varies depending on the camera model.

Accessing the Diagnostic Logs

D

IAGNOSTICS PAGE

When you contact Vaddio technical support, your support representative may ask you to download and
email the log file available from the Diagnostics page.

If the camera is connected to a Quick-Connect USB or Quick-Connect USB Mini device, you can access
the device's diagnostic logs on the Diagnostics page of its web interface.

59

Complete Manual for RoboSHOT 12 and RoboSHOT 30 Robotic PTZ Cameras

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Summary of Contents for RoboSHOT 12 AVBMP

Page 1: ...te Manual for RoboSHOT 12 and RoboSHOT 30 Robotic PTZ Camera Systems Including RoboSHOT QCCU RoboSHOT QUSB RoboSHOT QMini RoboSHOT QDVI RoboSHOT QSR and RoboSHOT AVBMP Document 411 0025 30 Rev B October 2018 ...

Page 2: ...versal CCU 18 The Quick Connect USB Interface 19 Switch Settings for the Quick Connect USB 20 The Quick Connect USB Mini Interface 20 The Quick Connect DVI HDMI SR Interface 21 The Quick Connect SR Interface 22 Installing the Camera and Quick Connect Device 23 Don t Void Your Warranty 23 Before You Start 24 Installing the Wall Mount 24 About Ceiling Mounted Cameras 24 Installing the Quick Connect ...

Page 3: ...ress 44 Configuring the Quick Connect USB Device with a Static IP Address 46 Changing the Camera s Hostname 48 Changing the Quick Connect Device s Hostname 48 Changing to a Static IP Address in a DHCP Network 49 Specifying Time Zone and NTP Server 50 Managing Access and Passwords 51 Disabling Telnet Access 51 Setting the Admin Password on the Quick Connect Device 52 Adding Room Information to the ...

Page 4: ...djusting Color 71 Setting the Default Lighting Adjustments 71 Adjusting Light Level and Detail 71 Working with Custom Scenes 72 Adjusting for Cable Length 72 Adjusting the Front Panel Display 73 Operating the Camera from the Web Interface 74 Switching the Camera Off or On Standby 74 Stop or Resume Sending Video Mute 74 Moving the Camera 75 Zooming In or Out 75 Moving the Camera to a Preset Positio...

Page 5: ...t Devices 99 Troubleshooting and Care 101 Check the Status Light First 101 Power Responsiveness Issues 101 Video Issues 102 Camera Control and Other Issues 102 Status Light 103 Restoring Factory Settings from the Web Interface 104 Restoring Factory Default Settings Via Hardware 104 Operation Storage and Care 105 Compliance Statements and Declarations of Conformity 106 FCC Part 15 Compliance 106 IC...

Page 6: ...01W white l RoboSHOT 30 QUSB Australia New Zealand 999 9919 009 black 999 9919 009W white n RoboSHOT 12 QMini North America 999 9901 000 silver black n RoboSHOT 12 QMini Europe UK 999 9901 001 silver black n RoboSHOT 12 QMini Australia New Zealand 999 9901 009 silver black n RoboSHOT 30 QMini North America 999 9911 000 black 999 9911 000W white n RoboSHOT 30 QMini Europe UK 999 9911 001 black 999 ...

Page 7: ... choice of Quick Connect device or by an AV Bridge MATRIX PRO for maximum flexibility in installation and output connectivity n Full HD native 1080p 60 with an Exmor 1 2 8 type high speed low noise image sensor 2 38 megapixels total 2 14 megapixel s effective n RoboSHOT 12 12x optical zoom 73 horizontal field of view in wide mode perfect for small to medium rooms n RoboSHOT 30 30x optical zoom 65 ...

Page 8: ...500 ft 152 m cabling distance n Tally light shows when the camera is on air n Back lit 8 line menu display n 1RU form factor ships with rack mounting brackets n Compatible with ProductionVIEW HD SDI and ProductionVIEW HD SDI MV Quick Connect USB QUSB Versatile USB 2 0 device for environments using soft conferencing applications Extends HDMI up to 100 ft 30 m n Choice of USB 2 0 MJPEG or IP H 264 s...

Page 9: ...VI D HDMI and analog component YPbPr outputs n Up to 100 ft 30 m cabling distance n Push button color space selection sRGB for DVI D or YCbCr for HDMI n IR output for codecs n Supports daisy chaining n Half rack form factor mounting brackets available not included Quick Connect SR QSR Basic connectivity for use with legacy equipment n Supports resolutions up to 1080p 60 from the camera n Analog co...

Page 10: ...OT 30 Camera n Thin Profile Wall Mount with mounting hardware black 535 2000 240 or white 535 2000 240W depending on camera color n Vaddio IR Remote Commander 998 2100 000 n Quick Start Guide RoboSHOT 12 QCCU System North America 999 9907 000 RoboSHOT 12 QCCU System Europe and UK 999 9907 001 RoboSHOT 12 QCCU System Australia and New Zealand 999 9907 009 n RoboSHOT 12 Camera n Thin Profile Wall Mo...

Page 11: ...iversal CCU Cat 5 Interface QCCU n 36V power supply with AC cord set s n Rack mounting brackets qty 2 not shown n Quick Start Guides n EZCamera RS 232 Control Adapter 998 1001 232 RoboSHOT 12 QUSB System North America 999 9909 000 RoboSHOT 12 QUSB System Europe and UK 999 9909 001 RoboSHOT 12 QUSB System Australia and New Zealand 999 9909 009 n RoboSHOT 12 camera n Thin Profile Wall Mount with mou...

Page 12: ...t USB Interface QUSB n 24V power supply with AC cord set s n Quick Start Guides n Rubber feet for QUSB unit qty 4 not shown n 6 ft 1 8 m USB 2 0 cable type A to B n EZCamera RS 232 Control Adapter 998 1001 232 RoboSHOT 12 QMini System North America 999 9901 000 RoboSHOT 12 QMini System Europe and UK 999 9901 001 RoboSHOT 12 QMini System Australia and New Zealand 999 9901 009 n RoboSHOT 12 camera n...

Page 13: ...ect USB Mini Interface QMini n 24V power supply with AC cord set s n Quick Start Guides n 6 ft 1 8 m USB 2 0 cable type A to B n EZCamera RS 232 Control Adapter 998 1001 232 RoboSHOT 12 QDVI System North America 999 9906 000 RoboSHOT 12 QDVI System Europe and UK 999 9906 001 RoboSHOT 12 QDVI System Australia and New Zealand 999 9906 009 n RoboSHOT 12 camera n Thin Profile Wall Mount with mounting ...

Page 14: ...terface QDVI n 24V power supply with AC cord set s n Quick Start Guides n Rubber feet for QDVI unit qty 4 not shown n Phoenix style connector 3 position n EZCamera RS 232 Control Adapter 998 1001 232 RoboSHOT 12 QSR System North America 999 9905 000 RoboSHOT 12 QSR System Europe and UK 999 9905 001 RoboSHOT 12 QSR System Australia and New Zealand 999 9905 009 n RoboSHOT 12 camera n Thin Profile Wa...

Page 15: ...m white Australia and New Zealand 999 9915 009W n RoboSHOT 30 camera n Thin Profile Wall Mount with mounting hardware black 535 2000 240 or white 535 2000 240W depending on camera color n Vaddio IR Remote Commander 998 2100 000 n Quick Connect SR Interface QSR n 24V power supply with AC cord set s n Quick Start Guides n Rubber feet for QSR unit qty 4 not shown n Phoenix style connector 3 position ...

Page 16: ...IR Sensors Sensors in the front of the camera base receive signals from the remote Make sure there s nothing directly in front of the camera base and point the remote at the camera n Status indicator The multicolored LED indicates the camera s current state o Blue Normal operation blinks off momentarily when the camera receives a command from the remote o Purple In standby mode or booting o Yellow...

Page 17: ...low an external device to manage the camera using a modified VISCA protocol See RS 232 Serial Communication for RS 232 settings n EZPower Video supplies power to the camera and delivers HD video back to the Quick Connect interface using high speed differential signaling over Cat 5e cable Connect to the EZPower Video port on the Quick Connect device Color coded orange or yellow depending on the dev...

Page 18: ...ns at the top of the remote to select the camera you want to control n SW1 and SW2 up IR frequency 1 n SW1 down SW2 up IR frequency 2 n SW1 up SW2 down IR frequency 3 IR Out Leave switch 3 UP if the IR remote will be used If the system will be controlled from another device set the switch DOWN This turns off the IR sensors in the front of the camera so that all control is via the RS 232 connection...

Page 19: ...al CCU supports frame rates of 50 fps and above Switch selections 9 through C are valid for the camera but not supported on the QCCU Note The Quick Connect USB Mini supports only 720p 60 720p 59 94 and 720p 50 Other resolution settings are valid for the camera but not supported on the QMini 14 Complete Manual for RoboSHOT 12 and RoboSHOT 30 Robotic PTZ Cameras ...

Page 20: ...ft conferencing applications n RoboSHOT QDVI system A RoboSHOT 12 or RoboSHOT 30 camera with a Quick Connect DVI HDMI SR a connectivity solution for legacy equipment provides DVI and analog component video outputs Use with a DVI to HDMI adapter for HDMI output Like the RoboSHOT QSR system this system is typically used with older equipment however it provides more connectivity options This system m...

Page 21: ...of color and lighting adjustments CCU scenes F n W Bal OPWB One Push White Balance Calibrate the color balance Auto White Balance must be off After the calibration is complete you may want to activate Auto White Balance n W Bal Auto Auto White Balance Manage color levels automatically Use the OPWB button to calibrate the white balance before activating Auto White Balance n Red Gain and Blue Gain c...

Page 22: ...olex 5 0mm Euro style connector to use the tally function In a multi camera CCU installation this lights the blue indicator on the front panel when this camera and Universal CCU combination is the live program A tally command is also sent to the RoboSHOT camera via RS 232 illuminating its front indicator n 8 position DIP switch The DIP switch lets you configure the way the camera and Universal CCU...

Page 23: ...as expected Switch 1 n UP to load CCU Scene A on power up Custom Scene 1 must be defined on the camera n DOWN to use the color and lighting settings associated with the camera s Home preset Switch 5 n UP to include the front panel display controls on the menu n DOWN to hide the display controls all other menu items remain available The other switches are not used 18 Complete Manual for RoboSHOT 12...

Page 24: ...ivity n Network indicator Illuminates when there is a network connection Blinks to shown network activity Back panel features n 24 VDC 2 0 A power connector Connect only the power supply shipped with the Quick Connect n 5 position DIP switch Setting for HDMI color space firmware update configuration factory reset n RS 232 In Camera control input from a Vaddio joystick controller or other controlle...

Page 25: ...p 59 94 and 720p 50 The Quick Connect USB Mini is typically mounted with the connector panel facing up Front panel features n USB Connect to a USB 2 0 port on the computer running the soft conferencing or video capture application n Power Illuminates when power is connected Back panel features n 24 VDC 2 08 A power connector Connect only the power supply shipped with the Quick Connect n Mode Press...

Page 26: ...o the camera n Daisy Chain Daisy Chain Control Emulation DCCE output to the next Quick Connect DVI HDMI SR interface n IR Output Forwards IR signals from the camera to third party equipment such as videoconferencing codecs Use the MOD signal if the IR is from a remote or other IR emitter use the NON MOD signal for wired connections n DVI D HDMI HDMI 1 3 and DVI v 1 0 compliant With a DVI to HDMI a...

Page 27: ...upported by the Quick Connect SR Interface however analog component SD high fps format 480p 59 94 and 576p 50 video is supported n IR Output Forwards IR signals from the camera to third party equipment such as videoconferencing codecs Use the MOD signal if the IR is from a remote or other IR emitter use the NON MOD signal for wired connections n RS 232 Input and RS 232 Out to Camera Route RS 232 c...

Page 28: ...propriate protective enclosure if installing it outdoors or in a humid environment Do not install or operate this product if it has been dropped damaged or exposed to liquids If any of these things happen return it to Vaddio for safety and functional testing Use the power source included with or recommended for use with this product Using the wrong power supply will void the warranty and can creat...

Page 29: ...ck Connect USB Mini in a non DHCP network one that does not automatically assign IP addresses you will need to configure the camera with a static IP address as directed by the network administrator before connecting it to the network Installing the Wall Mount The camera is shipped with a Thin Profile Wall Mount Other mounting options are available as well Contact us if you don t have the camera mo...

Page 30: ...tact fingers will NOT make reliable contact with cable connector Use Cat 5e or better cable We recommend using high quality connectors and a high quality crimping tool We recommend shielded cabling if the cables will be coiled run tightly with other cables or placed close to sources of electromagnetic interference such as power lines Caution Check your cables Connecting a cable to the wrong port o...

Page 31: ... With a Universal CCU Configure the camera with a static IP address before connecting it to the network o With a Quick Connect DVI HDMI SR Configure the camera with a static IP address before connecting it to the network o With a Quick Connect SR Configure the camera with a static IP address before connecting it to the network o With a Quick Connect USB Mini Configure the camera with a static IP a...

Page 32: ... controller and multi view preview monitor Caution Connect the power cable from the QCCU to the camera s power port marked 36 VDC For QCCU Only DO NOT connect it to the camera s EZ Power Video port Connecting the power cable from the QCCU to the wrong port on the camera will damage the camera and void your warranty Pro Tip Use the color coding on the camera and the QCCU blue goes to blue yellow or...

Page 33: ...l device and HDMI and YPbPr analog component video outputs to display video from the camera near end video Note If installing the camera in a non DHCP network one that does not automatically assign IP addresses do not connect the camera to the network until you have configured it with a static IP address See Configuring the Camera with a Static IP Address for step by step instructions 28 Complete ...

Page 34: ...ion Note If installing the camera in a non DHCP network one that does not automatically assign IP addresses do not connect the camera to the network until you have configured it with a static IP address See Configuring the Camera with a Static IP Address for step by step instructions Note Do not install more than one Quick Connect USB Mini device on the network This device is not intended for use ...

Page 35: ...capability for legacy equipment DVI HDMI and YPbPr analog component video outputs accommodate older displays Basic Connections RoboSHOT QSR System The Quick Connect SR interface provides power and control to the camera and a YPbPr analog component video output External control is via an RS 232 connected device 30 Complete Manual for RoboSHOT 12 and RoboSHOT 30 Robotic PTZ Cameras ...

Page 36: ...VBMP cameras ship with a remote and a wall mount Connect the camera to an AV Bridge MATRIX PRO for power control and connectivity Up to three cameras can be connected at once 31 Complete Manual for RoboSHOT 12 and RoboSHOT 30 Robotic PTZ Cameras ...

Page 37: ...ing The camera s response time is the limiting factor for control speed RS 232 control is less likely to flood the camera with commands at 9600 baud Connector Pin Out n Pin 1 Not used n Pin 2 Not used n Pin 3 Not used n Pin 4 IR Output Diff Signal to Quick Connect SR n Pin 5 IR Ground Diff Signal to Quick Connect SR n Pin 6 GND GND of IR Short Range Pin 3 n Pin 7 RXD from TXD of control source n P...

Page 38: ... the screws loose enough to adjust the position of the mount 3 Level the mount and tighten the mounting screws 4 Connect the cables to the camera o If using a Quick Connect Universal CCU connect the 36 VDC To Camera output to the camera s 36 VDC From QCCU Only port o If connecting the camera to any other Quick Connect device or to an AV Bridge Matrix Pro connect power to the EZ Power Video port Be...

Page 39: ...urrent state n Blue Normal operation blinks once when the camera receives a command from the remote n Red On air tally n Blinking red Video is muted UC LED color scheme only n Purple In standby mode or booting n Yellow Firmware update in progress Caution Do not remove power or reset the camera while the indicator is yellow showing a firmware update in progress Interrupting a firmware update can ma...

Page 40: ...ft press and hold for 3 seconds Move the camera Arrow buttons and Home button dark red Move the camera to a preset position Position Preset buttons 1 through 6 bottom two rows Focus the camera Auto Focus button near arrow buttons Manual Focus buttons Near and Far below Zoom Speed buttons Control zoom speed Zoom Speed buttons light gray Slow T and W Fast T and W for telephoto zoom in and wide angle...

Page 41: ...oom Speed Select Slow or Fast movements for telephoto and wide angle shots n T slow and T fast Telephoto zoom in n W slow and W fast Wide angle zoom out Manual Focus Switch the camera to Manual Focus mode Near adjustment Moves the focus nearer when in manual focus mode Far adjustment Moves the focus farther when in manual focus mode Preset Save the camera s current position as one of the numbered ...

Page 42: ...era s IP Address You will need to be able to view the camera s video output 1 Press the Data Screen button on the remote The display presents the camera s IP address and MAC address 2 Press the Data Screen button again to dismiss the information If the address is 169 254 1 1 the camera is using its default IP address This usually means one of these things n The network automatically assigns IP add...

Page 43: ...efault user password is password but this can be changed Check with the system administrator if the camera s web interface requires you to log in Only the Controls page is available with user level access Your camera s Controls page will look somewhat different 38 Complete Manual for RoboSHOT 12 and RoboSHOT 30 Robotic PTZ Cameras ...

Page 44: ...ehavior related to camera movement and color management n Room Labels Add helpful information the web interface screens such as conference room name and the in house number for AV assistance n Networking Ethernet configuration n Security Set passwords and manage guest access n Diagnostics Access to logs for troubleshooting n System Reboot restore defaults view switch settings and run updates n Hel...

Page 45: ...access the web interface of the Quick Connect USB or Quick Connect USB Mini device you will need to know its IP address n The Quick Connect USB device displays its IP address on its front panel n The Quick Connect USB Mini device s IP address is 169 254 1 1 and is not configurable Note If a RoboSHOT camera is used with a Quick Connect USB or Quick Connect USB Mini device in a non DHCP environment ...

Page 46: ...e web interface press the Mode button again to return to video mode The Quick Connect USB and Quick Connect USB Mini web interfaces open to the Camera Controls page From this page you can log in as admin to manage the device As admin you have access to administrative and configuration pages similar to those available in the camera s web interface plus a few controls for the camera The camera contr...

Page 47: ...ings n Super wide field of view n Indicator light enable disable select color scheme n HDMI color space YCbCr or sRGB default is YCbCr n Codec control mode System DIP switches tab Read outs of the camera s hardware switch settings System DIP switches tab Access management n Guest access n Account passwords n Idle session time out n Telnet access enabled disabled Security IP settings n Hostname n D...

Page 48: ...e documentation for this product n Diagnostics Logs to help Vaddio Technical Support troubleshoot issues Note Vaddio s RoboSHOT series cameras all have very similar web interfaces Some of the screen shots in this manual may be from other models in the RoboSHOT series Note Quick Connect USB and Quick Connect USB Mini devices provide a web interface that allows them to be configured and managed sepa...

Page 49: ...ra with a static IP address before connecting it to the network n Installing the camera with a Quick Connect USB or Quick Connect USB Mini on a non DHCP network configure the camera with a static IP address before connecting it to the network n Installing more than one camera and Quick Connect USB on a non DHCP network configure each camera and each Quick Connect USB device with a static IP addres...

Page 50: ...agram but do not connect the camera to the network 2 Connect the network port on the camera to the network port on a computer Depending on the computer you may need a crossover cable 3 On the computer open a browser and access the camera s web interface at http 169 254 1 1 4 Log in as admin The default password is password 5 Navigate to the Networking page 45 Complete Manual for RoboSHOT 12 and Ro...

Page 51: ...to the network Configuring the Quick Connect USB Device with a Static IP Address NETWORKING PAGE QUICK CONNECT USB WEB INTERFACE Caution Consult your IT department before editing network settings Errors in network configuration can make the device inaccessible from the network Do not change DHCP Static addressing IP address subnet mask or gateway unless you are very familiar with the characteristi...

Page 52: ...ssover cable 3 On the computer open a browser and access the Quick Connect USB device s web interface 4 Log in as admin The default password is password 5 Select Networking from the navigation pane 6 Set IP Address to Static 7 Enter the IP address subnet mask and gateway as directed by the IT staffer then save your work The Quick Connect USB device is now ready to be connected to the network 47 Co...

Page 53: ...e conforms to the organization s naming conventions Changing the Quick Connect Device s Hostname NETWORKING PAGE QUICK CONNECT WEB INTERFACE If the camera is connected to a Quick Connect USB or Quick Connect USB Mini you can also assign a hostname to Quick Connect device The Networking page in the web interface for the Quick Connect USB Mini is similar to the one for the Quick Connect USB shown he...

Page 54: ... to time To keep this from happening set the IP address to Static Do not change the IP address subnet mask or gateway If you install the camera with a Quick Connect USB device you can make its IP address static also This setting is on the Networking page of the Quick Connect USB web interface 49 Complete Manual for RoboSHOT 12 and RoboSHOT 30 Robotic PTZ Cameras ...

Page 55: ...ake it easier to match logged events with other actions and external events 1 To make the time zone and NTP server editable enable Automatic NTP Updating 2 Select the desired time zone from the list 3 If desired specify the NTP server to use Otherwise use the default You may need to refresh the system time display 50 Complete Manual for RoboSHOT 12 and RoboSHOT 30 Robotic PTZ Cameras ...

Page 56: ... access via Telnet is enabled Some of these capabilities may be absent if the camera has not been updated with the latest firmware Note Consult your network security specialist before changing any of these settings Note For best security Vaddio strongly recommends changing the user and admin passwords from the default Using the default passwords leaves the product vulnerable to tampering Disabling...

Page 57: ...is time the User password is not required Note For best security Vaddio strongly recommends changing the user and admin passwords from the default Using the default passwords leaves the product vulnerable to tampering Be sure you have a way to remember the Admin password if you change it 52 Complete Manual for RoboSHOT 12 and RoboSHOT 30 Robotic PTZ Cameras ...

Page 58: ... Device s Web Interface ROOM LABELS PAGE QUICK CONNECT WEB INTERFACE Use the Room Labels information to help you identify the Quick Connect USB or Quick Connect USB Mini connected to a specific camera The Room Labels page in the web interface for the Quick Connect USB Mini is similar to the one for the Quick Connect USB shown here 53 Complete Manual for RoboSHOT 12 and RoboSHOT 30 Robotic PTZ Came...

Page 59: ...information such as hostname 1 Configure the first camera 2 Export its configuration Export Data button The export downloads to your computer as a dat file The filename is the camera s hostname 3 Import the configuration to the other cameras Import Data button in each camera s web interface Note If the camera is using an older firmware version it may be unable import a configuration that was expor...

Page 60: ...m Utilities section select Reboot Rebooting the Quick Connect Device SYSTEM PAGE QUICK CONNECT WEB INTERFACE You can reboot the Quick Connect USB or Quick Connect USB Mini device the same way you reboot the camera Select Reboot from the System page 55 Complete Manual for RoboSHOT 12 and RoboSHOT 30 Robotic PTZ Cameras ...

Page 61: ...t s dull but it could save you some time and aggravation 5 Select Continue A progress message box opens and the indicator light on the front of the camera turns yellow If the update process presents warnings or error messages read them carefully The camera reboots when the update is complete Caution The camera must remain connected to power and to the network during the update Interrupting the upd...

Page 62: ...pdate 4 Read and understand the information in the Confirm dialog box It s dull but it could save you some time and aggravation 5 Select Continue A progress message box opens If the update process presents warnings or error messages read them carefully The Quick Connect device reboots when the update is complete Caution The Quick Connect device must remain connected to power and to the network dur...

Page 63: ...ct power from the Universal CCU 5 Connect the Universal CCU s RS 232 IN port to your computer s serial port Be sure you know which COM port it is For Windows operating systems this information is available in the Device Manager 6 On the Universal CCU press and hold the recessed button near the power socket while reconnecting power The Tally light will blink once and the LCD screen will be black wi...

Page 64: ...tion varies depending on the camera model Accessing the Diagnostic Logs DIAGNOSTICS PAGE When you contact Vaddio technical support your support representative may ask you to download and email the log file available from the Diagnostics page If the camera is connected to a Quick Connect USB or Quick Connect USB Mini device you can access the device s diagnostic logs on the Diagnostics page of its ...

Page 65: ...ots in this manual may be from other models in the RoboSHOT series Setting the Custom Home Position and Other Preset Shots CAMERA PAGE The camera s default home position is 0 pan and 0 tilt you can set a different home position You can also define other presets for shots that you will want to use repeatedly Presets may include lighting and color settings and may specify Tri Synchronous Motion or g...

Page 66: ...determine the appropriate adjustments When adjusting for the room lighting start with a factory defined CCU scene and adjust as needed After you customize the camera s color and lighting settings you can save the adjustments as a custom CCU scene Note If the camera is connected to a Universal CCU use the Universal CCU to manage lighting and color adjustments when you are in the same room as the eq...

Page 67: ...lly Red gain and blue gain controls are not available when Auto White Balance is selected o Red Gain and Blue Gain provide manual color adjustment o Detail adjusts the image sharpness o Chroma adjusts the color intensity o Gamma adjusts the range grey density between bright areas and shadows The Color and Lighting Cheat Sheet may be helpful 2 When the scene looks the way you want it to click Store...

Page 68: ...rk Increase Gamma Shadows are too dark Enable Wide Dynamic Range WDR Decrease Gamma The image looks grainy Decrease Detail Decrease Iris Gain Soft focus effect the image looks unrealistically smooth Increase Detail Colors look wrong white objects do not appear white Enable Auto White Balance One Push White Balance Disable Auto White Balance and adjust Red Gain decrease for less red increase for le...

Page 69: ...the operator s Controls page of the web interface Setting the Speed for Manual Movements CAMERA PAGE The Pan Speed Tilt Speed and Zoom Speed sliders control how fast the camera moves in response to the direction and zoom controls on the IR remote and in the web interface These speeds are also used in moving to presets saved without Tri Synchronous Motion information Use the arrow and Zoom controls...

Page 70: ...king the same direction as the camera If a person facing the camera is controlling it with the remote using the right arrow pans the camera to the person s left To make the arrow buttons indicate camera movement from the perspective of a person facing the camera open the Settings control and invert the pan direction 65 Complete Manual for RoboSHOT 12 and RoboSHOT 30 Robotic PTZ Cameras ...

Page 71: ...M PAGE DIP SWITCHES TAB The DIP Switches tab of the System page provides access to these features n LED color scheme Status light color codes for Pro AV broadcast the default setting or UC unified conferencing At this time the two color schemes are functionally identical on this camera n LED on off When the LED is set to OFF it remains off even when the camera is sending video n Standard Control M...

Page 72: ...cing application and in many cases no configuration is needed for either USB or IP streaming To select the streaming mode Quick Connect USB only Select the desired streaming mode if necessary USB streaming is the default The settings for the selected streaming mode are highlighted To configure USB streaming Quick Connect USB or Quick Connect USB Mini If desired give the Quick Connect device a devi...

Page 73: ...setting combined with a high quality bandwidth setting requires the most network bandwidth If the network cannot easily support this video errors will be more likely and more obvious than at lower quality and or resolution settings 3 Select the streaming protocol if necessary RTSP on port 554 is the default the port number can be changed Do not change the port number unless your IT staff directs y...

Page 74: ...nob To work with an item on the home menu 1 Press the front panel button corresponding to the menu item On some older units the Bright button is labeled Pedestal or Ped 2 Turn the menu knob to adjust the selected item Exceptions o When the W Bal Auto button is illuminated automatic white balance is selected and the Red and Blue settings cannot be adjusted Press the W Bal Auto button to deselect au...

Page 75: ...t be enabled when Backlight Compensation is enabled The next three items are WDR adjustments o Display Brightness Level Range is 0 dark through 6 bright o Brightness Compensation Range is 0 dark through 3 bright o Compensation Level Range is 0 low through 2 high n Skew If the cables from the Universal CCU to the camera are not all the same length video quality may be reduced Change the skew settin...

Page 76: ...aseline setup Setting the Default Lighting Adjustments The Universal CCU includes six predefined lighting scenes to use as starting points for fine tuning n AUTO automatic lighting management n Incand Lo incandescent low intensity n Incand Hi incandescent bright n Fluor Lo fluorescent low intensity n Fluor Hi fluorescent bright n Outdoor daylight To specify a stored scene to use on power up 1 Open...

Page 77: ... from the Universal CCU to the camera can result in poor signal quality If the video quality is higher when you connect the camera to the Universal CCU with short cables the skew adjustment may help 1 Open the Cat 5 Adjustments menu 2 Select Skew 3 Change the value as needed to produce the best video output from the Universal CCU Available values range from 1 to 16 higher values correct for longer...

Page 78: ...version information 2 Work with the settings in the same way you work with the other items that are not on the home menu Available settings are n Display Normal light text on dark background or Invert dark text on light background n Bias Changes the overall brightness Range is 1 9 bright to 1 11 dim n Contrast Changes the brightness of the background settings below about 195 also dim the text Rang...

Page 79: ...d Since the web interface is specific to the camera you are working with it does not offer camera selection Switching the Camera Off or On Standby Use the Standby button to switch between low power standby and ready states On entering standby mode the camera moves to its standby position and stops sending video Stop or Resume Sending Video Mute Use the Mute button to stop sending live video withou...

Page 80: ...color and speed information as well If no presets are defined the Controls page does not present the Presets section Use the Preset buttons to move the camera to any of its preset positions Adjusting the Color and Lighting If any color and lighting adjustments CCU scenes have been saved they are available in the Scenes area along with the Auto setting In most cases the Auto setting is appropriate ...

Page 81: ...les for each type are Set command sent directly to the camera COMMAND camera zoom in RESPONSE OK Get command sent to the AV Bridge MATRIX PRO directed to the camera connected as camera 1 of up to three cameras that may be connected COMMAND camera 1 ccu get iris RESPONSE iris 11 Syntax Error Example COMMAND camera preset 1 RESPONSE Syntax error Unknown or incomplete command Using a question mark as...

Page 82: ... horizontal movement get Returns the camera s current pan position set position Sets the camera s absolute pan position in degrees as a floating point value between approximately 150 00 and 150 00 This is the minimum range Individual cameras may have an additional degree or two of travel before they reach their physical limits If the value is out of range the camera returns an error message and no...

Page 83: ...on Sets the camera s absolute tilt position in degrees as a floating point value between approximately 30 00 and 90 00 This is the minimum range individual cameras may have an additional degree or two of travel before they reach their physical limits If the value is out of range the camera returns an error message and no motion occurs Examples camera tilt up OK Tilts the camera up at the default s...

Page 84: ... Returns the camera s current zoom level set 1 n Sets the zoom level as an integer value The value of n maximum zoom depends on the camera s capabilities for example the range is 1 12 for a 12x camera Examples camera zoom in OK Zooms the camera in at the default speed camera zoom out 7 OK Zooms the camera out using a speed of 7 camera zoom stop OK Stops the camera s zoom motion camera zoom set 14 ...

Page 85: ... used when camera is in manual mode speed 1 8 Optional integer 1 to 8 specifies the focus speed mode get auto manual Returns the current focus mode or specifies automatic or manual focus stop Stops the camera s focus movement Examples camera focus near OK Brings the focus near at the default speed camera focus far 7 OK Moves the focus farther from the camera at a speed of 7 camera focus mode get a...

Page 86: ... 1 16 Stores the current camera position as the specified preset tri sync 1 24 Optional Specifies that the camera uses Tri Synchronous Motion to move to this position using the specified speed save ccu Optional Saves the current CCU settings as part of the preset If not specified the last color settings are used when recalled Examples camera preset recall 3 OK Moves the camera to preset 3 camera p...

Page 87: ...uto iris state on or off iris Returns the iris value as an integer 0 to 11 gain Returns gain as an integer 0 to 11 detail Returns detail as an integer 0 to 15 chroma Returns chroma as an integer 0 to 14 wide_dynamic_range Returns the current state for Wide Dynamic Range on or off Examples camera ccu get iris iris 6 OK Returns the current iris value camera ccu get red_gain red_gain 201 OK Returns t...

Page 88: ...ation setting on or off Can only be used when wide dynamic range mode is off iris 0 11 Sets the iris value as an integer 0 to 11 Can only be used when auto iris is off auto_iris on off Sets the auto iris state on or off Auto iris disables manual iris and gain when it is on gain 0 11 Sets gain value as an integer 0 to 11 Can only be used when auto iris is off detail 0 15 Sets the detail value as an...

Page 89: ...o use factory CCU scene 2 camera ccu scene store custom 1 OK Saves the current CCU scene as custom CCU scene 1 camera led Set or change the behavior of the indicator light RoboSHOT AVBMP only Specify camera1 camera2 or camera3 Synopsis camera led get off on Options get Returns the indicator light s current state on or off off Disables the indicator light on Enables the indicator light Examples cam...

Page 90: ...ndby mode it enters standby if it was in standby mode it wakes up Examples camera standby off OK Brings the camera out of standby mode camera standby get standby on OK Returns the current standby state network settings get Returns the current network settings for MAC address IP address subnet mask and gateway Synopsis network settings get Example network settings get Name eth0 WAN MAC Address 00 1...

Page 91: ...e 3 112 ms 192 168 1 66 ping statistics 5 packets transmitted 5 packets received 0 packet loss round trip min avg max 0 410 0 964 3 112 ms Sends five ECHO_REQUEST packets of 56 bytes each to the host at 192 168 1 66 network ping count 10 size 100 192 168 1 1 Sends 10 ECHO_REQUEST packets of 100 bytes each to the host at 192 168 1 1 The command returns data in the same form as above system reboot R...

Page 92: ...received then reads the rear panel DIP switches and returns the status on if they are all in the down position system factory reset on factory reset software on factory reset hardware off OK Enables factory reset upon reboot Note This command does not initiate a factory reset The factory reset takes place on the next reboot version Returns the current firmware version Synopsis version Example vers...

Page 93: ...ion You can navigate the command history using the up and down arrow keys This command supports the expansion functionality from which previous commands can be recalled from within a single session History expansion is performed immediately after a complete line is read Examples of history expansion Substitute the last command line 4 Substitute the 4th command line absolute as per history command ...

Page 94: ...irect pqrs zoom position 0h 4000h for 12x 0h 7AC0h for 30x Tele std 8x 01 04 07 02 FF Wide std 8x 01 04 07 03 FF Tele variable 8x 01 04 07 2p FF Wide variable 8x 01 04 07 3p FF Direct 8x 01 04 47 0p 0q 0r 0s FF Corresponds to camera zoom in Telnet API CAM_Focus Stop 8x 01 04 08 00 FF Variable speed p 0 low to 7 high Direct and Near Limit pqrs focus position 1000h F000h Far std 8x 01 04 08 02 FF Ne...

Page 95: ...tion 90E2h 6BD8h 0Z0Z0Z0Z Tilt position EB99h 3D59h Pan Tilt ZoomDrive Up 8x 01 06 0A vv ww rr 03 01 03 FF vv Pan speed 01h 18h ww Tilt speed 01h 14h rr Zoom speed 00h 07h Down 8x 01 06 0A vv ww rr 03 02 03 FF Left 8x 01 06 0A vv ww rr 01 03 03 FF Right 8x 01 06 0A vv ww rr 02 03 03 FF In 8x 01 06 0A vv ww rr 03 03 01 FF Out 8x 01 06 0A vv ww rr 03 03 02 FF Stop 8x 01 06 0A vv ww rr 03 03 03 FF Ho...

Page 96: ...0z 0z 0z 0z FF wwww Pan position zzzz Tilt Position CAM_ZoomPosInq 8x 09 04 47 FF y0 50 0p 0q 0r 0s FF pqrs Zoom position CAM_FocusPosInq 8x 09 04 48 FF y0 50 0p 0q 0r 0s FF pqrs Focus position CAM_FocusModeInq 8x 09 04 38 FF y0 50 02 FF Auto focus y0 50 03 FF Manual focus Corresponds to camera focus mode get in Telnet API CAM_MemoryInq 8x 09 04 3F FF y0 50 pp FF pp Preset number recalled last 00h...

Page 97: ...nual 8x 01 04 39 03 FF Manual control mode Corresponds to camera ccu set auto_iris in Telnet API CAM_Shutter Reset 8x 01 04 0A 00 FF Shutter setting pq shutter position 00h 15h See Shutter Speed Values CAM_Shutter Command Up 8x 01 04 0A 02 FF Down 8x 01 04 0A 03FF Direct 8x 01 04 4A 00 00 0p 0q FF CAM_Iris Reset 8x 01 04 0B 00 FF Iris setting pq iris position 0h 05h 11h See Iris Values CAM_Iris Co...

Page 98: ... Reset 8x 01 04 02 00 FF Aperture setting pq aperture position 0h 0fh Up 8x 01 04 02 01 FF Down 8x 01 04 02 02 FF Direct 8x 01 04 42 00 00 0p 0q FF Corresponds to camera ccu set detail in Telnet API CAM_Chroma Direct 8x 01 7E 55 00 00 0p 0q FF pq 00h 14h Corresponds to camera ccu set chroma in Telnet API CAM_ GammaOffset Direct 8x 01 04 1E 00 00 00 0s 0t 0u FF s polarity offset 0 is plus 1 is minu...

Page 99: ... 1 2000 1 1750 0x10 1 1500 1 1250 0x0F 1 1000 1 1000 0x0E 1 725 1 600 0x0D 1 500 1 425 0x0C 1 350 1 300 0x0B 1 250 1 215 0x0A 1 180 1 150 0x09 1 125 1 120 0x08 1 100 1 100 0x07 1 90 1 75 0x06 1 60 1 50 0x05 1 30 1 25 0x04 1 15 1 12 0x03 1 8 1 6 0x02 1 4 1 3 0x01 1 2 1 2 0x00 1 1 1 1 94 Complete Manual for RoboSHOT 12 and RoboSHOT 30 Robotic PTZ Cameras ...

Page 100: ...s Gain in dB Value Steps Gain in dB 0x0F 28 77 8 0x0F 28 77 8 0x0E 26 44 4 0x0E 26 44 4 0x0D 24 41 0 0x0D 24 41 0 0x0C 22 37 5 0x0C 22 37 5 0x0B 20 34 1 0x0B 20 34 1 0x0A 18 30 7 0x0A 18 30 7 0x09 16 27 3 0x09 16 27 3 0x08 14 23 9 0x08 14 23 9 0x07 12 20 5 0x07 12 20 5 0x06 10 17 1 0x06 10 17 1 0x05 8 13 7 0x05 8 13 7 0x04 6 10 2 0x04 6 10 2 0x03 4 6 8 0x02 2 3 4 0x01 0 0 95 Complete Manual for Ro...

Page 101: ...ion CAM_WDModeInq 8x 09 04 3D FF y0 50 02 FF On y0 50 03 FF Off CAM_BackLightModeInq 8x 09 04 33 FF y0 50 02 FF On y0 50 03 FF Off CAM_ApertureInq 8x 09 04 42 FF y0 50 00 00 0p 0q FF pq Aperture gain CAM_ChromaInq 8x 09 7E 55 FF y0 50 05 00 00 00 0p FF p 0 Eh CAM_GammaOffsetInq 8x 09 04 1E FF y0 50 00 00 00 0s 0t 0u FF s Polarity offset 0 is plus 1 is minus tu Offset s 0 00h to 40h Offset s 1 00h ...

Page 102: ...Corresponds to video mute in Telnet API Other Inquiry Commands Inquiry Command Command Response Packet Comments CAM_PowerInq 8x 09 04 00 FF y0 50 02 FF On y0 50 03 FF Off standby Corresponds to camera standby get in Telnet API CAM_TallyInq 8x 09 7E 01 0A FF y0 50 02 FF On y0 50 03 FF Off CAM_NRInq 8x 09 04 53 FF y0 50 0p FF Noise reduction p 00h to 05h CAM_MuteModeInq 8x 09 04 75 FF y0 50 02 FF On...

Page 103: ... m tele 30x model 10 in 0 25 m wide 48 in 1 2 m tele Min illumination Recommended 100 lux Gain Auto Manual 28 steps Backlight compensation On off Aperture detail 16 steps Focusing system Auto Focus Manual Focus One Push Trigger Mode Infinity Mode Near Limit Mode White balance Auto ATW Indoor Outdoor One push Manual Sync system Internal S N ratio More than 50 dB Noise reduction On Off 6 Steps Power...

Page 104: ...storage humidity 20 to 80 RH non condensing Quick Connect USB Video Outputs Compatible with RoboSHOT 12 RoboSHOT 30 PowerVIEW series and ClearView series cameras Maximum Cable Length Power Height 1 RU 1 72 in 4 4 cm Width Depth Weight Operating storage temperature 0 C to 40 C 32 F to 104 F Operating storage humidity 20 to 80 RH non condensing Quick Connect USB Mini Video Outputs Compatible with Ro...

Page 105: ...storage humidity 20 to 80 RH non condensing Quick Connect SR Video Outputs Compatible with RoboSHOT 12 RoboSHOT 30 PowerVIEW series and ClearView series cameras Maximum Cable Length Power Height 1 RU 1 72 in 4 4 cm Width Depth Weight Operating storage temperature 0 C to 40 C 32 F to 104 F Operating storage humidity 20 to 80 RH non condensing Specifications are subject to change without notice 100 ...

Page 106: ...k Connect device or AV Bridge MATRIX PRO installed with it No power to the device providing power to the camera Verify that the Universal CCU Quick Connect device or AV Bridge MATRIX PRO is connected to power At least one of the cables is bad Check using known good cables The wall outlet is not active Check by finding out if it powers something else such as a laptop or phone charger Use a differen...

Page 107: ...o stream from the Quick Connect USB The Quick Connect USB is set for USB streaming In the Quick Connect USB device s web interface select IP streaming mode on the Streaming page Camera Control and Other Issues What is it doing Possible causes Check and correct The camera does not respond to the remote but the web interface is available The remote and the camera are not using the same IR channel Pr...

Page 108: ... OFF up See DIP Switches Camera Behavior Settings for more information Status Light The light in the camera s base indicates its current state n Blue Normal operation blinks once when the camera receives a command from the remote n Red On air tally n Blinking red Video is muted UC LED color scheme only n Purple In standby mode or booting n Yellow Firmware update in progress Caution Do not remove p...

Page 109: ...u want See Saving Exporting or Restoring Importing a Configuration Restoring Factory Default Settings Via Hardware If the camera s administrative controls are not accessible you can restore factory defaults using the DIP switches on the back of the camera This procedure is also available for the Quick Connect USB device It is not available for the Universal CCU which stores very little information...

Page 110: ...the following conditions n Temperatures above 40 C 104 F or below 0 C 32 F n High humidity condensing or wet environments n Inclement weather n Severe vibration n Lunar environments not pressurized and climate controlled to Earth normal n Dry environments with an excess of static discharge Do not attempt to take this product apart There are no user serviceable components inside 105 Complete Manual...

Page 111: ...nual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense Operation is subject to the following two conditions 1 This device may not cause interference and 2 This device must accept any interference including interfer...

Page 112: ...ated Immunity EN 61000 4 4 2004 Corrigendum 2006 Electrical Fast Transients EN 61000 4 5 2006 Surge Immunity EN 61000 4 6 2009 Conducted Immunity EN 61000 4 8 2010 Power Frequency Magnetic Field EN 61000 4 11 2004 Voltage Dips Interrupts and Fluctuations KN24 2008 CISPR 24 1997 A1 2000 A2 2002 IT Immunity Characteristics EN 61000 4 2 Electrostatic Discharge EN 61000 4 3 Radiated Immunity EN 61000 ...

Page 113: ...d if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense Operation is subject to the following two conditions 1 This device may not cause interference ...

Page 114: ...004 Corrigendum 2006 Electrical Fast Transients EN 61000 4 5 2006 Surge Immunity EN 61000 4 6 2009 Conducted Immunity EN 61000 4 8 2010 Power Frequency Magnetic Field EN 61000 4 11 2004 Voltage Dips Interrupts and Fluctuations KN22 2008 CISPR 22 2006 Conducted and Radiated Emissions KN24 2008 CISPR 24 1997 A1 2000 A2 2002 IT Immunity Characteristics EN 61000 4 2 Electrostatic Discharge EN 61000 4 ...

Page 115: ...t can be contacted by email at support vaddio com or by phone at one of the phone numbers listed on support vaddio com Return Material Authorization RMA number Before returning a product for repair or replacement request an RMA from Vaddio s technical support Provide the technician with a return phone number e mail address shipping address product serial numbers and original purchase order number ...

Page 116: ...subject to restocking charges n The Dealer has up to 60 days from the date of purchase to return Vaddio product for credit for future purchases of Vaddio product only n The Dealer has 61 to 90 days from the date of purchase to return Vaddio product with a 15 restocking fee or 50 00 fee whichever amount is greater n The Dealer has up to 30 days from the date of purchase to return OEM and other manu...

Page 117: ...od will be repaired under the non warranty terms if o The equipment has been damaged by negligence accident act of God mishandling used with the incorrect modified or extended power supply or has not been operated in accordance with the procedures described in the operating and technical instructions o The equipment has been altered or repaired by other than the Manufacturer or an authorized servi...

Page 118: ...nit n Customers requesting an estimate on repair charges must do so up front when they call in for an RMA The RMA team will call or email with the estimate after evaluating the unit and before proceeding with the repair n Any product evaluated for a repair estimate is still subject to the minimum labor charges even if the customer decides not to proceed with the repair n Vaddio does not guarantee ...

Page 119: ...center US astronaut Terry Virts top left cosmonauts Alexander Samokutyaev and Anton Shkaplerov By NASA https www flickr com photos nasa2explore 16166230844 Public Domain https commons wikimedia org w index php curid 38931301 European Space Agency astronaut Luca Parmitano Expedition 36 flight engineer outside the International Space Station By NASA http spaceflight nasa gov gallery images station c...

Page 120: ...98 100 camera 2 Quick Connect DVI HDMI SR QDVI 4 100 Quick Connect SR QSR 4 100 Quick Connect USB QUSB 3 99 Quick Connect USB Mini QMini 4 99 Universal CCU QCCU 3 99 CCU scenes 60 62 70 72 75 84 custom 61 62 84 custom UCCU 72 recalling 84 RS 232 commands for QCCU 96 CCU settings 63 81 83 ceiling mounted cameras 24 cheat sheet 35 42 63 Vaddio IR Remote Commander 35 web interface 42 chroma setting 6...

Page 121: ...ning of colors 34 103 information conference room 53 installation typical 27 31 RoboSHOT AVBMP 31 RoboSHOT QCCU system 27 RoboSHOT QDVI system 30 RoboSHOT QMini system 29 RoboSHOT QSR system 30 RoboSHOT QUSB system 28 inverted installation 24 IP address 25 35 37 40 44 46 camera 37 camera default 37 camera discovering 37 default 44 46 preventing conflicts 25 46 Quick Connect USB Mini 40 Quick Conne...

Page 122: ...100 physical and environmental specifications 98 100 pin out RS 232 connector 32 ping command 86 power 12 35 36 EZPower Video 12 on and off 35 36 power up settings 60 presets 35 36 61 75 81 clearing 36 moving to 75 recalling 81 renaming 61 setting 36 81 privacy 74 product capabilities 2 4 camera 2 Quick Connect DVI HDMI SR QDVI 4 Quick Connect SR QSR 4 Quick Connect USB QUSB 3 Quick Connect USB Mi...

Page 123: ...iguration 54 Streaming page web QUSB or QMini 67 68 supported web browsers 37 switch settings 18 20 24 56 66 for Quick Connect USB 20 for Universal CCU 18 image flip DIP switch 24 reading from web interface 56 switch video resolution 13 System page web 55 56 System page web QUSB or QMini 55 57 system time 50 T technical specifications 98 100 technical support 59 Telnet 76 88 command help 76 88 ses...

Page 124: ...age 59 Help page 59 navigation button labels 39 Networking page 44 46 48 50 Networking page QUSB or QMini 48 QUSB or QMini 40 41 Room Labels page 53 Security page 51 Streaming page QUSB or QMini 67 68 System page 55 56 System page QUSB or QMini 57 System page QUSB or QMini 55 white balance auto manual 69 wide dynamic range setting 62 63 70 82 83 Y Y gain adjustment QCCU 70 Z zoom 75 79 zoom speed ...

Page 125: ... more Vaddio and RoboSHOT are trademarks or registered trademarks of Milestone AV Technologies Exmor is a trademark of Sony Corporation All other brand names or marks are used for identification purposes and are trademarks of their respective owners In British Columbia Milestone AV Technologies ULC carries on business as MAVT Milestone AV Technologies ULC 2018 Milestone AV Technologies Commercial ...

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