VADDIO PrimeSHOT 20 HDMI Page 6 Complete Manual Download

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Unpacking the Camera

Make sure you received all the items you expected.

Caution

Always support the camera's body when lifting or moving it. Lifting the camera by its head or mounting arm
will damage it.

999-30420-000 – PrimeSHOT 20 HDMI (black), North America

999-30420-000W – PrimeSHOT 20 HDMI (white), North America

999-30420-001 – PrimeSHOT 20 HDMI (black), Europe and UK

999-30420-001W – PrimeSHOT 20 HDMI (white), Europe and UK

999-30420-009 – PrimeSHOT 20 HDMI (black), Australia and New Zealand

999-30420-009W – PrimeSHOT 20 HDMI (white), Australia and New
Zealand

PrimeSHOT 20 HDMI camera

Thin Profile Wall Mount with mounting hardware

Vaddio IR Remote Commander

12 VDC, 3.0 Amp power supply with AC cord set(s)

Quick-Start Guide

999-30420-300 – PrimeSHOT 20 HDMI (black) with HDMI Extender, North America

999-30420-300W – PrimeSHOT 20 HDMI (white) with HDMI Extender,
North America

999-30420-301 – PrimeSHOT 20 HDMI (black) with HDMI Extender,
Europe and UK

999-30420-301W – PrimeSHOT 20 HDMI (white) with HDMI Extender,
Europe and UK

999-30420-309 – PrimeSHOT 20 HDMI (black) with HDMI Extender,
Australia and New Zealand

999-30420-309W – PrimeSHOT 20 HDMI (white) with HDMI Extender,
Australia and New Zealand

PrimeSHOT 20 HDMI camera

Thin Profile Wall Mount with mounting hardware

Vaddio IR Remote Commander

12 VDC, 3.0 Amp power supply with AC cord set(s)

Quick-Start Guide

C2G HDMI Extender Transmitter unit

C2G HDMI Extender Receiver unit

5VDC 1.0A Extender power supply with regional plugs, quantity 2

1 ft (0.3 m) HDMI cable

C2G HDMI Extenders User Booklet

Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera

Summary of Contents for PrimeSHOT 20 HDMI

Page 1: ...Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera Document 411 0022 30 Rev B July 2018 ...

Page 2: ...wering Up the Camera 9 Status Light 9 Using the Remote Control 10 Quick Reference 10 Details 11 Storing a Preset Using the Remote 11 Clearing a Preset Using the Remote 11 Web Interface 12 Browser Support 12 User Access 13 Administrative Access 13 Web Interface Quick Reference 14 Compact Menu View 14 System Administration 15 Configuring Network Settings 15 Setting Time Zone and NTP Server 16 Managi...

Page 3: ...he Camera to a Preset Position 30 Stopping or Resuming Video 31 Managing the Camera Ready State 31 Telnet Serial Command API 32 camera home 33 camera pan 33 camera tilt 34 camera zoom 35 camera focus 35 camera preset 36 camera ccu get 37 camera ccu set 38 camera ccu scene 39 camera led 39 camera recalibrate 39 camera standby 40 video mute 40 streaming settings get 41 network settings get 41 networ...

Page 4: ... Commands 52 Other Commands 52 Other Inquiry Commands 53 Specifications 54 Troubleshooting and Care 55 Status Light 56 Restoring Default Camera Settings 57 Operation Storage and Care 57 Compliance Statements and Declarations of Conformity 58 FCC Part 15 Compliance 58 ICES 003 Compliance 58 European Compliance 59 Warranty Information 60 Photo Credits 61 Index 62 iv Installation Guide for the PrimeS...

Page 5: ...vers n Unpacking and installation n The system s physical features n Configuration and system administration n Controlling the camera using the IR remote or web interface n Controlling the camera using Telnet or RS 232 commands n Specifications n Troubleshooting and maintenance n Warranty and compliance conformity information For your convenience the information you need to install this product is...

Page 6: ...n Quick Start Guide 999 30420 300 PrimeSHOT 20 HDMI black with HDMI Extender North America 999 30420 300W PrimeSHOT 20 HDMI white with HDMI Extender North America 999 30420 301 PrimeSHOT 20 HDMI black with HDMI Extender Europe and UK 999 30420 301W PrimeSHOT 20 HDMI white with HDMI Extender Europe and UK 999 30420 309 PrimeSHOT 20 HDMI black with HDMI Extender Australia and New Zealand 999 30420 3...

Page 7: ... indicates the camera s current state This light can be turned off n Blue Camera is active n Red Tally n Purple Standby mode or booting n Yellow Firmware update is in progress n Blinking red Video mute is on UC color scheme only n Blinking yellow Motor out of calibration n Blinking purple Error Note By default the camera s status light is active during normal operation however it can be configured...

Page 8: ...ect to a camera controller to manage the camera n S Video connector S Video output can be set to NTSC or PAL n HDMI connector HDMI 1 3 video output Video Resolution Setting Use the rotary switch on the back of the camera to set the desired HDMI output resolution The S Video output can be set to PAL or NTSC in the administrative interface see Setting Other Camera Behaviors Default is NTSC 4 Complet...

Page 9: ...ent without the appropriate protective enclosure Do not allow it to come into contact with any liquid Use only the power supply included with this product Using a different one will void the warranty and could create unsafe operating conditions or damage the product Do not install or operate this product if it has been dropped damaged or exposed to liquids If any of these things happen return it t...

Page 10: ... wall anchors provided with the wall mount n If you mount it to a wall box use the cover plate screws supplied with the wall box If you install the camera wall mount to drywall use the wall anchors provided with the mount About Ceiling Mounted Cameras If you use an inverted mount set the camera s Image Flip soft DIP switch ON See Setting Other Camera Behaviors Basic Connection Diagram The Quick St...

Page 11: ...bits 8 Parity None Flow control None Connector pin out n Pin 1 Not used n Pin 2 Not used n Pin 3 Not used n Pin 4 Not used n Pin 5 Not used n Pin 6 GND n Pin 7 RXD from TXD of control source n Pin 8 TXD to RXD of control source Caution Check Cat 5 cables for continuity before using them Using the wrong pin out may damage the camera system and void the warranty Pro tip Label your cables 7 Complete ...

Page 12: ... video resolution 2 Route the cables through the opening in the mounting shelf and connect them to the camera Caution Use the power supply shipped with the camera Using a different power supply will damage the camera and void the warranty and may create an unsafe operating condition 3 Place the camera on the mount 4 Attach the camera to the mount using the mounting screw supplied with the camera I...

Page 13: ...nking red Video mute is on UC color scheme only n Blinking yellow Motor out of calibration n Blinking purple Error Caution Do not remove power or reset the camera while the indicator is yellow showing a firmware update in progress Interrupting a firmware update can make the camera unusable Note By default the camera s status light is active during normal operation however it can be configured to r...

Page 14: ...s and Home button dark red Move the camera to a preset position Position Preset buttons 1 through 6 bottom two rows Focus the camera Auto Focus button near arrow buttons Manual Focus buttons Near and Far below Zoom Speed buttons Change zoom speed Zoom speed buttons Slow T and W or Fast T and W for telephoto zoom in and wide angle zoom out modes center Adjust for excess light behind the camera s su...

Page 15: ...may need to push this button to ensure that the camera moves accurately to its home and preset positions Auto Focus Switch the camera to Auto Focus mode Zoom Speed Select Slow or Fast movements for telephoto and wide angle shots n T slow and fast Telephoto n W slow and fast Wide angle Manual Focus Switch the camera to Manual Focus mode Near adjustment Moves the focus nearer when in manual focus mo...

Page 16: ... on the video output 2 Press the button again to dismiss the information display If the address is 169 254 1 1 the camera is using its default IP address and you will need to configure it for your network You can configure the camera s static IP address either through the network or from a computer connected directly to its Ethernet port You may need a crossover cable Note Work with your IT depart...

Page 17: ...color management n Streaming Set up IP H 264 streaming to meet your organization s requirements n Room Labels Information to display on the web interface screens including the conference room name and phone number and the in house number for AV assistance n Networking Ethernet configuration n Security Set passwords and manage guest access n Diagnostics View or download logs when troubleshooting is...

Page 18: ... address subnet mask gateway Networking Date and time time zone and NTP server Networking Information about the camera n Room location and phone number n Help desk phone number Room Labels Vaddio Technical Support contact information Help Diagnostic logs Diagnostics Compact Menu View By default the navigation buttons in the administrative interface display an icon and a text label The web interfac...

Page 19: ...ddio Technical Support and links to more information n Diagnostics Logs to help Vaddio Technical Support troubleshoot issues Configuring Network Settings NETWORKING PAGE Caution Consult your IT department before editing network settings Errors in network configuration can make the camera and its IP stream inaccessible from the network Do not change DHCP Static addressing IP address subnet mask or ...

Page 20: ...y be able to enter the IP address subnet mask and gateway if you set IP Address to Static Setting Time Zone and NTP Server NETWORKING PAGE Using automatic NTP updating ensures that the timestamps in the camera s diagnostic log are accurate Specifying your time zone may make it easier to match logged events with other actions and external events 1 To make the time zone and NTP server editable enabl...

Page 21: ...r the admin account default is password n Change the password for the user account default is password n Disable Telnet access The Security page also provides advanced settings for web access to configure the camera to comply with your organization s network security policies Note For best security Vaddio strongly recommends changing the user and admin passwords Using the default passwords leaves ...

Page 22: ...isabling Telnet access or making any changes to the Advanced settings Adding Room Information to the Screen ROOM LABELS PAGE Enter your organization s name the conference room name and phone number and the number for people to call for in house A V support This information is displayed on every page of the web interface 18 Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera ...

Page 23: ...l cameras the same way you can configure the first one export its configuration and then import the configuration to the other cameras The export downloads to your computer as a dat file The filename is the camera s hostname Note If the camera is using an older software version it may be unable import a configuration that was exported from a camera using a different version of software 19 Complete...

Page 24: ... the update select Continue A progress message box opens and the indicator light on the front of the camera turns yellow to show the firmware update is in progress If the update process presents warnings or error messages read them carefully The camera reboots when the update is complete 6 Contact Vaddio Technical Support if you encounter any problems with the update Caution Do not remove power or...

Page 25: ... to help You ll find information for contacting Vaddio Technical Support on the Help screen Viewing Diagnostic Logs DIAGNOSTICS PAGE If you encounter a problem that you can t solve your Vaddio technical support representative may ask you to download and email the log file available from the Diagnostics screen 21 Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera ...

Page 26: ...gs n System DIP Switches tab How the camera responds to the remote status light behavior image flip and other settings Storing Preset Positions Including Custom Home 1 Set up the camera shot then use the Store button to open the Store Preset box 2 Select one of the preset buttons either a numbered preset or the Home button 3 To save the current CCU settings along with the camera position check Sto...

Page 27: ... contrast between the brightest and darkest areas This setting can t be used with Backlight Compensation n Auto White Balance adjusts color automatically Clear this box to adjust red gain and blue gain manually n Red Gain and Blue Gain available when Auto White Balance is not selected provide manual color adjustment n Detail adjusts the image sharpness If the video looks grainy or noisy try a lowe...

Page 28: ...ontrol with the buttons for pan tilt and zoom For tight shots slower is usually better Setting Pan Direction By default the arrow buttons move the camera in the direction that viewers at the far end would see If you face the camera and use the left arrow button the camera pans to your right To switch the camera pan direction to the near end point of view use the Settings button to open the pan and...

Page 29: ...Enabling or Disabling Streaming STREAMING PAGE IP streaming is enabled by default Clear the Enable IP Streaming checkbox to change this 25 Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera ...

Page 30: ...han the value set with the video resolution switch on the back of the camera See Video Resolution for information on setting the switch If the selected value is out of range the camera will automatically adjust the streaming resolution If you are not sure about these settings start with the defaults 26 Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera ...

Page 31: ...vides additional control 2 Select the desired IP streaming resolution 3 Easy quality mode only Select Video Quality 4 Custom quality mode only Select the desired IP streaming frame rate 5 Custom quality mode only Select Constant or Variable Bit Rate 27 Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera ...

Page 32: ...ing Settings Consult your IT department before changing these RTSP port Vaddio strongly recommends using the default RTSP port number unless you need to change it Consult your IT department Streaming URL Edit the path to change the portion of the streaming URL that appears after the IP address if necessary 28 Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera ...

Page 33: ...odes for Pro AV broadcast or UC unified conferencing set to Pro AV by default to follow the standard for broadcast cameras At this time the two color schemes are functionally identical on this camera LED on off In most cases Vaddio recommends leaving the status light on to let people in the room know whether the camera is currently sending video S Video NTSC PAL US NTSC or European PAL format Enab...

Page 34: ... to camera presets if any have been stored Moving the Camera Use the arrow buttons for camera pan and tilt The center button moves the camera to the home position Zooming In or Out Use the Zoom button to zoom in and the Zoom button to zoom out Moving the Camera to a Preset Position Use the Preset buttons if available to move the camera to any of its programmed positions Presets are only available ...

Page 35: ...mber that the mute button does not mute the room s microphones In video mute mode the camera transmits blue or black video with a message that the video is muted Managing the Camera Ready State Use the Standby button to switch between low power standby and ready states 31 Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera ...

Page 36: ...For example camera focus near Focus the camera near far Focus the camera far stop Stop the camera focus mode Camera focus mode Things you might need to know about control via Telnet session n Command lines are terminated with a carriage return n All ASCII characters including carriage returns are echoed to the terminal program and appended with the VT100 string ESC J hex 1B 5B 4A which most termin...

Page 37: ...absolute pan position in degrees as a floating point value between approximately 160 00 and 160 00 This is the minimum range Individual cameras may have slightly more travel before they reach their physical limits get Returns the camera s absolute pan position in degrees as a floating point value between approximately 160 00 left and 160 00 right Examples camera pan left OK Pans the camera left at...

Page 38: ... point value between approximately 30 00 and 90 00 This is the minimum range individual cameras may have an additional degree or two of travel before they reach their physical limits get Returns the camera s absolute tilt position in degrees as a floating point value between approximately 30 00 down and 90 00 up Examples camera tilt up OK Tilts the camera up at the default speed camera tilt down 2...

Page 39: ...nopsis camera focus near speed far speed stop mode get auto manual Options near Brings the focus nearer to the camera Can only be used when camera is in manual mode far Moves the focus farther from the camera Can only be used when camera is in manual mode speed 1 8 Optional integer 1 to 8 specifies the focus speed mode get auto manual Returns the current focus mode or specifies automatic or manual...

Page 40: ...ed preset store 1 16 Stores the current camera position as the specified preset save ccu Optional Saves the current CCU color and lighting settings as part of the preset If not specified the last color settings are used when recalled Examples camera preset recall 3 OK Moves the camera to preset 3 camera preset store 1 OK Saves the camera s current position as preset 1 36 Complete Manual for the Pr...

Page 41: ...s state on or off gain Returns the gain value as an integer 1 to 10 detail Returns the detail value as an integer 0 to 10 chroma Returns the chroma value as an integer 0 to 20 wide_dynamic_range Returns the current setting for Wide Dynamic Range on or off all Returns all current CCU settings Examples camera ccu get iris iris 6 OK Returns the current iris value camera ccu get red_gain red_gain 201 ...

Page 42: ... only be used when wide dynamic range mode is off iris 0 11 Sets the iris value as an integer 0 to 11 Can only be used when auto iris is off auto_iris on off Sets the auto iris state on or off Auto iris disables manual iris and gain when it is on gain 1 10 Sets gain value as an integer 1 to 10 Can only be used when auto iris is off detail 0 10 Sets the detail value as an integer 0 to 10 chroma 0 2...

Page 43: ...as custom CCU scene 1 camera led Set or change the behavior of the indicator light Synopsis camera led get off on Options get Returns the indicator light s current state on or off off Disables the indicator light on Enables the indicator light Examples camera led off OK Disables the indicator light You cannot tell by looking at the camera whether it is sending video camera led get led on OK Return...

Page 44: ...state video mute Gets or sets the camera s video mute status When video is muted the camera sends blue or black video with an on screen message stating that video mute is on This can be desirable when preparing the room or when privacy is needed Note In systems with audio this command does not affect the audio Synopsis video mute get off on toggle Options get Returns the current video mute status ...

Page 45: ...e IP streaming protocol in use IP URL The URL where the stream is available IP Video_Mode Video quality mode selected preset or custom Example streaming settings get IP Custom_Frame_Rate 15 IP Custom_Resolution 1080p IP Enabled true IP Port 554 IP Preset_Quality Standard Better IP Preset_Resolution 720p IP Protocol RTSP IP URL vaddio primeshot hdmi stream IP Video_Mode preset OK Returns the curren...

Page 46: ...from 192 168 1 66 seq 3 ttl 64 time 0 410 ms 64 bytes from 192 168 1 66 seq 4 ttl 64 time 3 112 ms 192 168 1 66 ping statistics 5 packets transmitted 5 packets received 0 packet loss round trip min avg max 0 410 0 964 3 112 ms Sends five ECHO_REQUEST packets of 56 bytes each to the host at 192 168 1 66 network ping count 10 size 100 192 168 1 1 Sends 10 ECHO_REQUEST packets of 100 bytes each to th...

Page 47: ...eset hardware off OK Returns the factory reset status This evaluates the most recent system factory reset on or off command if one has been received then reads the rear panel rotary switchand returns the status on if it is in the D position system factory reset on factory reset software on factory reset hardware off OK Enables factory reset upon reboot Note This command does not initiate a factory...

Page 48: ... history command buffer to remember the last 5 unique entries Additional information You can navigate the command history using the up and down arrow keys This command supports the expansion functionality from which previous commands can be recalled from within a single session History expansion is performed immediately after a complete line is read Examples of history expansion Substitute the las...

Page 49: ...h 7AC0h Tele std 8x 01 04 07 02 FF Wide std 8x 01 04 07 03 FF Tele variable 8x 01 04 07 2p FF Wide variable 8x 01 04 07 3p FF Direct 8x 01 04 47 0p 0q 0r 0s FF Corresponds to camera zoom in Telnet API CAM_Focus Stop 8x 01 04 08 00 FF Variable speed p 0 low to 7 high Direct and Near Limit pqrs focus position 1000h F000h Far std 8x 01 04 08 02 FF Near std 8x 01 04 08 03 FF Far variable 8x 01 04 08 2...

Page 50: ...n Pan TiltDrive Reset 81 01 06 05 FF Resets recalibrates the pan and tilt motors Corresponds to camera recalibrate in Telnet API Pan Tilt ZoomDrive Up 8x 01 06 0A vv ww rr 03 01 03 FF vv Pan speed 01h 18h ww Tilt speed 01h 14h rr Zoom speed 00h 07h Down 8x 01 06 0A vv ww rr 03 02 03 FF Left 8x 01 06 0A vv ww rr 01 03 03 FF Right 8x 01 06 0A vv ww rr 02 03 03 FF In 8x 01 06 0A vv ww rr 03 03 01 FF ...

Page 51: ...38 FF y0 50 02 FF Auto focus y0 50 03 FF Manual focus Corresponds to camera focus mode get in Telnet API Pan TiltPosInq 8x 09 06 12 FF y0 50 0w 0w 0w 0w 0z 0z 0z 0z FF wwww Pan position zzzz Tilt Position CAM_MemoryInq 8x 09 04 3F FF y0 50 pp FF pp Preset number recalled last 00h 0Fh CAM_MemoryStatusInq 8x 09 04 3F 0p FF y0 50 0p 0q 0r 0s FF p Preset number 00h 0Fh q mode 00 std 10 std w ccu rs sp...

Page 52: ...set auto_iris in Telnet API CAM_Shutter Reset 8x 01 04 0A 00 FF Shutter setting pq shutter position 00h 15h See Shutter Speed Values CAM_Shutter Command Up 8x 01 04 0A 02 FF Down 8x 01 04 0A 03FF Direct 8x 01 04 4A 00 00 0p 0q FF CAM_Iris Reset 8x 01 04 0B 00 FF Iris setting pq iris position 0h 05h 11h See Iris Values CAM_Iris Command Up 8x 01 04 0B 02 FF Down 8x 01 04 0B 03 FF Direct 8x 01 04 4B ...

Page 53: ...rture setting pq aperture position 0h 0fh Up 8x 01 04 02 01 FF Down 8x 01 04 02 02 FF Direct 8x 01 04 42 00 00 0p 0q FF Corresponds to camera ccu set detail in Telnet API CAM_Chroma Direct 8x 01 7E 55 00 00 0p 0q FF pq 00h 14h Corresponds to camera ccu set chroma in Telnet API CAM_Gamma 8x 01 04 5B 0p FF p gamma setting 0 std 1 straight Corresponds to camera ccu set gamma in Telnet API 49 Complete...

Page 54: ...500 0x11 1 2000 1 1750 0x10 1 1500 1 1250 0x0F 1 1000 1 1000 0x0E 1 725 1 600 0x0D 1 500 1 425 0x0C 1 350 1 300 0x0B 1 250 1 215 0x0A 1 180 1 150 0x09 1 125 1 120 0x08 1 100 1 100 0x07 1 90 1 75 0x06 1 60 1 50 0x05 1 30 1 25 0x04 1 15 1 12 0x03 1 8 1 6 0x02 1 4 1 3 0x01 1 2 1 2 0x00 1 1 1 1 50 Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera ...

Page 55: ...ue Steps Gain in dB Value Steps Gain in dB 0x0F 28 77 8 0x0F 28 77 8 0x0E 26 44 4 0x0E 26 44 4 0x0D 24 41 0 0x0D 24 41 0 0x0C 22 37 5 0x0C 22 37 5 0x0B 20 34 1 0x0B 20 34 1 0x0A 18 30 7 0x0A 18 30 7 0x09 16 27 3 0x09 16 27 3 0x08 14 23 9 0x08 14 23 9 0x07 12 20 5 0x07 12 20 5 0x06 10 17 1 0x06 10 17 1 0x05 8 13 7 0x05 8 13 7 0x04 6 10 2 0x04 6 10 2 0x03 4 6 8 0x02 2 3 4 0x01 0 0 51 Complete Manual...

Page 56: ...On y0 50 03 FF Off CAM_BackLightModeInq 8x 09 04 33 FF y0 50 02 FF On y0 50 03 FF Off CAM_ApertureInq 8x 09 04 42 FF y0 50 00 00 0p 0q FF pq Aperture gain CAM_ChromaInq 8x 09 7E 55 FF y0 50 05 00 00 00 0p FF p 0 Eh CAM_GammaInq 8x 09 04 5B FF y0 50 0p FF Gamma p 00h 01h Other Commands Command Set Command Command Packet Comments CommandCancel 8x 2p FF p socket 1 or 2 CAM_Power On 8x 01 04 00 02 FF ...

Page 57: ...y0 50 0p FF Noise reduction p 00h to 05h CAM_MuteModeInq 8x 09 04 75 FF y0 50 02 FF On y0 50 03 FF Off Corresponds to video mute get in Telnet API IPAddressInq 8x 09 08 4E 00 00 FF 90 50 49 50 00 00 00 0p 0p 0p 0q 0q 0q 0r 0r 0r 0s 0s 0s FF pppqqqrrrsss IP address Example 90 50 49 50 00 00 00 00 01 00 00 03 00 02 04 00 01 09 00 FF 10 30 240 190 Vaddio_ModelInq 8x 09 08 0e FF 90 50 04 68 00 00 00 F...

Page 58: ...orking distance 50 cm wide 1 5 m tele Min illumination 100 lux recommended Aperture detail 10 steps Gain Auto or manual Backlight compensation On or off White balance Auto or manual Focusing system Auto or manual Noise reduction Auto Sync system Internal S N ratio Over 50 dB AGC off Remote management Web interface Telnet Power 12 VDC 3 A Physical and Environmental Height 6 3 in 163 mm Operating te...

Page 59: ... remote is not using the same IR channel as the camera Push the Camera Select 1 button on the remote The batteries in the remote are dead Put new batteries in the remote The camera responds to the remote but the web interface is not available The camera is not using the IP address you browsed to Press the Data Screen button on the remote to see camera information The camera s web UI is available b...

Page 60: ...its current state n Blue Camera is active n Purple Standby mode or booting n Yellow Firmware update is in progress n Blinking red Video mute is on UC color scheme only n Blinking yellow Motor out of calibration n Blinking purple Error Caution Do not remove power or reset the camera while the indicator is yellow showing a firmware update in progress Interrupting a firmware update can make the camer...

Page 61: ...ge s Firmware tab and select Restore Factory Settings Operation Storage and Care For smears or smudges on the product wipe with a clean soft cloth Use a lens cleaner on the lens Do not use any abrasive chemicals Keep this device away from food and liquids Do not operate or store the device under any of the following conditions n Temperatures above 40 C 104 F or below 0 C 32 F n High humidity conde...

Page 62: ... cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense Operation is subject to the following two conditions 1 This device may not cause interference and 2 This device must accept any interference including interference tha...

Page 63: ... 61000 4 4 2004 Corrigendum 2006 Electrical Fast Transients EN 61000 4 5 2006 Surge Immunity EN 61000 4 6 2009 Conducted Immunity EN 61000 4 8 2010 Power Frequency Magnetic Field EN 61000 4 11 2004 Voltage Dips Interrupts and Fluctuations KN22 2008 CISPR 22 2006 Conducted and Radiated Emissions KN24 2008 CISPR 24 1997 A1 2000 A2 2002 IT Immunity Characteristics EN 61000 4 2 Electrostatic Discharge...

Page 64: ...repair costs and or replacement Vaddio Technical Support can be contacted by email at support vaddio com or by phone at one of the phone numbers listed on support vaddio com Return Material Authorization RMA number Before returning a product for repair or replacement request an RMA from Vaddio s technical support Provide the technician with a return phone number e mail address shipping address pro...

Page 65: ...Bottom center US astronaut Terry Virts top left cosmonauts Alexander Samokutyaev and Anton Shkaplerov By NASA https www flickr com photos nasa2explore 16166230844 Public Domain https commons wikimedia org w index php curid 38931301 European Space Agency astronaut Luca Parmitano Expedition 36 flight engineer outside the International Space Station By NASA http spaceflight nasa gov gallery images st...

Page 66: ...d set RS 232 VISCA 45 47 48 50 53 compatibility browsers 12 configuration saving or restoring 19 connection example 6 connector identification 4 connector pin out RS 232 7 Constant Bit Rate 26 controls available to admin 13 controls available to non admin user 13 Controls page web 30 custom home position 22 D damage preventing 2 5 7 default IP address 12 default settings restoring 43 57 detail set...

Page 67: ...work configuration 12 15 41 current 41 default 15 Networking page web 15 NTP server 16 O operating environment 5 57 P packing lists 2 page 15 17 18 21 30 Controls 30 Diagnostics 21 Help 21 Networking 15 Room Labels 18 Security 17 pan 10 11 24 30 33 direction 24 speed 24 33 pan tilt recalibration 39 56 pan tilt zoom 24 part numbers 2 passwords 13 17 admin default 13 user default 13 performance spec...

Page 68: ...9 enabling disabling 29 meanings of colors 9 56 storage environment 57 storing a configuration 19 streaming 25 26 41 configuring 26 enabling disabling 25 settings 41 supported web browsers 12 switch settings 6 29 in web interface 29 switch video resolution 4 syntax help Telnet commands 44 T technical specifications 54 technical support 21 telnet commands typographical conventions 32 Telnet command...

Page 69: ...0 Controls page 30 Diagnostics page 21 Help page 21 navigation button labels 14 Networking page 15 Room Labels page 18 Security page 17 Z zoom 10 11 24 30 35 speed 10 11 24 35 65 Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera ...

Page 70: ...marks or registered trademarks of Milestone AV Technologies The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI logo are trademarkes or registered trademarks of HDMI Licensing LLC in the United States and other countries All other brand names or marks are used for identification purposes and are trademarks of their respective owners In British Columbia Milestone AV Technologi...

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