AutoTrak 2.0 Camera Tracking System
AutoTrak 2.0 Camera Tracking System - Document Number 342-0382 Rev. E Page 42 of 52
Warranty Information:
(See
Vaddio Warranty, Service and Return
Policies posted on vaddio.com for complete details):
Hardware* Warranty:
Two (2) year limited warranty on all parts and labor for Vaddio manufactured products.
Vaddio warrants its manufactured products against defects in materials and workmanship for a period of two years
from the day of purchase, to the original purchaser, if Vaddio receives notice of such defects during the warranty.
Vaddio, at its option, will repair or replace products that prove to be defective. Vaddio manufactures its hardware
products from parts and components that are new or equivalent to new in accordance with industry standard
practices.
Exclusions
: The above warranty shall not apply to defects resulting from improper or inadequate maintenance by
the customer, customers applied software or interfacing, unauthorized modifications or misuse, mishandling,
operation outside the normal environmental specifications for the product, use of the incorrect power supply, modified
power supply or improper site operation and maintenance. OEM products and products manufactured by other
companies are excluded and are covered by the manufacturer’s warranty.
Vaddio Customer Service:
Vaddio will test, repair, or replace the product or products without charge if the unit is
under warranty and is found to be defective. If the product is out of warranty, Vaddio will test then repair the product
or products. The cost of parts and labor charge will be estimated by a technician and confirmed by the customer prior
to repair. All components must be returned for testing as a complete unit. Vaddio will not accept responsibility for
shipment after it has left the premises. Vaddio will only advance replace out of box failures or random equipment
failures up to 1 year after the purchase date (not the install date).
Vaddio Technical Support:
Vaddio technicians will determine and discuss with the customer the criteria for repair
costs and/or replacement. Vaddio Technical Support can be contacted through one of the following resources: e-mail
support at
or online at
www.vaddio.com
.
Return Material Authorization (RMA) Number:
Before returning a product for repair or replacement, request an
RMA from Vaddio’s technical support. Provide a Vaddio technician with a return phone number, e-mail address,
shipping address, and product serial numbers and describe the reason for repairs or returns as well as the date of
purchase and proof of purchase. Include your assigned RMA number in all correspondence with Vaddio. Write your
assigned RMA number on the clearly on the shipping label when returning the product. All products returned for
credit are subject to a restocking charge without exception.
Voided Warranty:
The warranty does not apply if the original serial number has been removed or if the product has
been disassembled or damaged through misuse, accident, modifications, or unauthorized repair. Cutting the power
supply cable on the secondary side (low voltage side) to extend the power to the device (camera or controller) voids
the warranty for that device.
Shipping and Handling:
Vaddio will not pay for inbound shipping transportation or insurance charges or accept any
responsibility for laws and ordinances from inbound transit. Vaddio will pay for outbound shipping, transportation, and
insurance charges for all items under warranty but will not assume responsibility for loss and/or damage by the
outbound freight carrier.
If the return shipment appears damaged, retain the original boxes and packing
material for inspection by the carrier. Contact your carrier immediately.
Products Not Under Warranty:
Payment arrangements are required before outbound shipment for all out of
warranty products.
*Vaddio manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices.
Other General Information:
Care and Cleaning
Do not attempt to take this product apart at any time. There are no user-serviceable components inside.
Do not spill liquids in the product
Keep this device away from food and liquid, do not feed after midnight
For smears or smudges on the product, wipe with a clean, soft cloth
Use a lens cleaner on the lens
Do not use any abrasive chemicals
Operating and Storage Conditions:
Do not store or operate the device under the following conditions:
Temperatures above 40°C (104°F) or temperatures below 0°C (32°F)
High humidity, condensing or wet environments
In inclement weather
In swimming pools, airport bathrooms or bat caves
Dry environments with an excess of static discharge
Treat the CPU like a business computer. Please shut it down prior to removing power.
Under severe vibration
