V-ZUG GAS411 Series, Operating Instructions Manual, Page: 23 / 32

7 Trouble-shooting
7 Trouble-shooting
What to do if …
… the ignition is not working?
Possible cause Solution
▪ Food or cleaning product
residue stuck between the
ignition sparkers and the
burners. ▸ Clean the area between the ignition sparker and
the burner.
▪ The burners are wet. ▸ Dry the burner caps carefully.
▪ The burner caps are not po-
sitioned correctly. ▸ Check that the caps are positioned correctly.
▪ The appliance is not
earthed, is not earthed cor-
rectly or the earthing is dam-
aged. ▸ Notify our Customer Services.
▪ The thermocouple is dirty. ▸ Clean the area between the thermocouple and
the burner.
Notify Customer Services if the thermocouple is
not working properly.
… the flame is not uniform?
Possible cause Solution
▪ The parts of the burners are
not positioned correctly. ▸ Position the burner parts correctly once they
have cooled down.
▪ The grooves on the flame
spreader are dirty. ▸ Clean the grooves on the flame spreader.
... the gas flow is not normal or there is no gas?
Possible cause Solution
▪ Check the gas supply to the
hob. ▸ Open valve in the main distributor or intermedi-
ate valves.
▪ If the gas is supplied from a
gas cylinder, check whether
it is empty. ▸ Replace the empty gas cylinder.
... the kitchen smells of gas?
Possible cause Solution
▪ Incorrect coupling of the gas
cylinder. ▸ Check that the coupling of the gas cylinder is
sound.
▪ Possible gas leak. ▸ Turn off the gas tap, ventilate the room and im-
mediately notify Customer Services. Do not use
the appliance until ensuring that there is no gas
leak in the installation or appliance itself.
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