9 Trouble-shooting
9.2
Other possible problems
Message
Possible cause
Solution
▪
Appliance is
not working
▪
A household fuse or
circuit breaker has
tripped.
▸ Change the fuse.
▸ Reset the circuit breaker.
▪
The fuse or circuit
breaker keeps blow-
ing.
▸ Contact Customer Services.
▪
Interruption in the
power supply.
▸ Check the power supply.
▪
Demo mode is
switched on.
The demo mode can only be switched
off with the security code.
▸ Contact Customer Services.
▪
Appliance is faulty.
▸ Contact Customer Services.
▪
Illumination is
not working
▪
LED light bulb is de-
fective.
▸ Contact Customer Services.
▪
Cooking time
seems longer
than usual
▪
Appliance only has a
one-phase connec-
tion.
▸ Connect appliance with a two-phase
connection.
▪
When steam-
ing, no steam
is visibly gener-
ated
▪
The temperature of
the cooking space is
over 100 °C.
No solution required: Steam over
100° C is not visible.
▪
The control
panel steams
up
▪
Steam escaping from
operating modes that
use steam.
Briefly steaming up is normal.
▸ When closing the appliance door
make sure that it forms a seal all the
way round.
▸ If it continues to steam up heavily,
contact Customer Services.
▪
The appliance
makes noises
during opera-
tion
▪
Appliance can make
noises at any time
during operation (e.g.
switching, pumping
and fan noises).
Such noise is normal.
▪
Clock is not
running cor-
rectly
▪
Irregular mains fre-
quency
▸ Turn off the mains synchronization.
Or:
▸ Connect the appliance to the internet.
–
The time is automatically synchron-
ized.
▪
Internal pulse gener-
ator is imprecise
when mains syn-
chronization is turned
off.
▸ Contact Customer Services.
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