9 Trouble-shooting
Message
Possible cause
Solution
▪
«UX/EXX»
▪
Disruption in the
power supply.
▸ Acknowledge the error message by
touching «OK».
▸ Switch the power supply off for about
1 minute.
▸ Switch the power supply back on.
▸ If the error appears again, note down
the error message in full along with
the serial number (SN) of the appli-
ance (see page 49).
▸ Disconnect from the power supply.
▸ Contact Customer Services.
9.2
Other possible problems
Problem
Possible cause
Solution
▪
Appliance is
not working
▪
A household fuse or
circuit breaker has
tripped.
▸ Change the fuse.
▸ Reset the circuit breaker.
▪
The fuse or circuit
breaker keeps blow-
ing.
▸ Contact Customer Services.
▪
Interruption in the
power supply.
▸ Check the power supply.
▪
Demo mode is
switched on.
The demo mode can only be switched
off with the security code.
▸ Contact Customer Services.
▪
Appliance is faulty.
▸ Contact Customer Services.
▪
Appliance door
does not open
automatically
(depending on
model)
▪
Power failure
▸ Appliance door can be opened
manually.
▪
Appliance is faulty.
▸ Contact Customer Services.
▪
Illumination is
not working
▪
Halogen light is de-
fective.
▸ Switch off the oven.
▸ Disconnect the appliance from the
electricity supply.
▸ Replace the halogen light bulb.
▪
Cooking time
seems longer
than usual
▪
Appliance only has a
one-phase connec-
tion.
▸ Connect appliance with a two-phase
connection.
▪
Thick smoke is
given off when
grilling
▪
The food is too near
to the heating ele-
ments.
▸ Check that the level selected is as re-
commended in «EasyCook».
▪
Grill setting is too
high.
▸ Reduce grill setting.
47
