11 Trouble-shooting
11.2
Other possible problems
Problem
Possible cause
Solution
The appliance will
not start.
▪
There could be several
reasons for this.
▸ Close the appliance door.
▸ Insert plug into mains socket.
▸ Check the fuse or circuit breaker.
▸ See the «Operation with the child-
proof lock activated» section (see
page 32).
▸ If the appliance will still not start: call
Customer Services.
▪
The «Demo mode» is
activated.
▸ Open the appliance door.
▸ On the start screen, touch the but-
ton repeatedly until «User settings»
appears.
▸ Touch the
button.
▸ Touch the button repeatedly until
«Service settings» appears.
▸ Touch the button.
▸ Touch the
button and confirm
the prompt.
–
The demo mode is deactivated.
An unpleasant
smell tends to
come from the ap-
pliance.
▪
There could be several
reasons for this.
▸ Clean the filter system (see page
▸ Select a more powerful programme.
▸ Refill the salt reservoir with enough
regeneration salt (see page 39).
The time display
freezes for up to 4
minutes at the be-
ginning of the pro-
gramme or during
the wash cycle.
▪
The water softener is
being rinsed through
after the regeneration
process.
▪
The duration of the pro-
gramme and the time
display are being auto-
matically adjusted to the
degree of soiling of the
load being washed.
▸ No action required.
The EcoManage-
ment consumption
values displayed
are too high.
▪
The values can vary ac-
cording to programme,
load, additional func-
tions and user settings.
▪
The accuracy of the val-
ues determined by the
appliance is subject to
typical technical disper-
sion.
▸ Check user settings (see page 35).
▸ Check setting options (see page
43
