universalblue UBE2400-20, Instruction Manual

Page: 48 / 56

48
8. TROUBLESHOOTING
Problem Possible causes What to do
The induction hob cannot
be turned on. No power.
Make sure the induction hob is
connected to the power supply
and that it is switched on.
Check whether there is a power
outage in your home or area. If
you’ve checked everything and the problem persists, call a
qualified
technician.
The touch controls are
unresponsive.
The controls are locked.
Unlock the controls. See section
‘Using your induction cooktop’ for instructions.
The touch controls are
difficult to operate. There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the
controls. Make sure the touch control area is dry and use the ball of
your finger when touching the controls.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used. Use cookware with flat and smooth bases. See ‘Choosing
the right cookware’.
See ‘Care and cleaning’.
Some pans make crackling
or clicking noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently). This is normal for cookware and
does not indicate a fault.
The induction hob makes a
low humming noise when
used on
a high heat setting. This is caused by the technology
of induction cooking.
This is normal, but the noise should quieten down or
disappear completely when you decrease the heat
setting.
Fan noise coming from the
induction hob. A cooling fan built into your
induction hob has come on to
prevent the electronics from
overheating. It may continue to
run even after you’ve turned the
induction hob off. This is normal and needs no action. Do not switch the
power to the induction hob off at the wall while the fan is
running.
Pans do not become hot
and appears in the display. The induction hob cannot
detect the pan because it is not
suitable for induction cooking.
The induction hob cannot detect the
pan because it is too small for the
cooking zone or not properly
centred on it. Use cookware suitable for induction cooking. See section
‘Choosing the right cookware’.
Centre the pan and make sure that its base matches the
size of the cooking zone.
The induction hob or a
cooking zone has turned
itself off
unexpectedly,
a tone
sounds and an error code
is displayed
(typically alternating with
one or two digits in the
cooking timer display).
Technical fault.
Please note down the error
letters and numbers, switch
the power to the induction hob
off at the wall, and contact a
qualified technician.