TROUBLE
SHOOTING
When the power switch is toggled from the „o“ switch position (power off) to the „I“ switch position
(power on), you should see green LED illuminate in the keypad section on the rear panel. If the LED
indicator is red, please press the POWER button on the key pad. After less than 20 seconds you should
see an OSD info box stating that no input is detected if the internal PC is off and no external PC/player is
connected and running. If the internal PC is running or an external PC/player is connected and enabled,
the image from either source will be visible after couple of seconds. A Sources Status window from the
OSD will also be visible for a few seconds.
POSSIBLE PROBLEM:
THE POWER SWITCH IS TOGGLED AND NOTHING HAPPENS.
Items to check: ( 1 )
Make sure that the power cord is securely connected at both ends and that the power supply is available.
Check the LED display in the OSD control panel. When it lights red, press the POWER button on the OSD
panel.
POSSIBLE PROBLEM:
THE MONITOR POWERS ON AND SHOWS THE MISSING INPUT DIALOG SCREEN
BUT AFTERWARDS REMAINS EMPTY EVEN THOUGH THE INTERNAL OR EXTERNAL PLAYER ARE
RUNNING.
Items to check: ( 2 )
Check if the internal player is turned on. When the player is switched on, the blue LED ring lights up. If
necessary, a control display can be connected to the HDMI port in the Internal Player section to determine
if the internal player is running.
Check via OSD control panel or remote control which SOURCE input is selected on the display. DVI must
be selected for the Internal Player and HDMI for the External Player.
If these troubleshooting instructions do not resolve the problem, please contact United Screens’ Technical
Support team to determine the next steps.
Hotline during opening hours: +4940 23 51 45-0
Opening hours: Mo-Fr 9am – 6pm
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.screens
GmbH
